Are you a seasoned Head of IT Services seeking a new career path? Discover our professionally built Head of IT Services Resume Template. This time-saving tool provides a solid foundation for your job search. Simply click “Edit Resume” to customize it with your unique experiences and achievements. Customize fonts and colors to match your personal style and increase your chances of landing your dream job. Explore more Resume Templates for additional options.
Doug Howard
Head of IT Services
Summary
A highly experienced and results-oriented Head of IT Services with a proven track record of success in leading and managing IT functions. Possesses strong technical expertise in IT Service Management, Cloud Computing, Security and Risk Management, and Data Center Operations. Demonstrated ability to drive innovation, improve efficiency, and reduce costs while ensuring business continuity and customer satisfaction.
Key accomplishments include:
- Successfully led the implementation of a cloudfirst strategy, migrating 70% of infrastructure to the cloud, resulting in a 25% reduction in IT operating costs.
- Established a centralized IT Service Management platform to streamline operations, reduce downtime by 30%, and improve customer satisfaction by 20%.
- Implemented a proactive IT monitoring and maintenance strategy, reducing unplanned outages by 50% and increasing system availability to 99.9%.
- Developed and implemented a disaster recovery plan that met industry best practices, ensuring business continuity in the event of a major disruption.
- Led the integration of multiple IT systems into a cohesive ecosystem, improving data accessibility and reducing redundancies by 40%.
Education
Bachelor’s degree in Computer Science or a related field
January 2015
Skills
- IT Service Management
- ITIL
- Agile Project Management
- Cloud Computing
- Security and Risk Management
- Data Center Operations
Work Experience
Head of IT Services
- Developed and implemented IT security policies and procedures, ensuring compliance with data security regulations and protecting the organization from cyber threats.
- Integrated latest technologies and emerging trends into IT operations, such as artificial intelligence, machine learning, and blockchain, enhancing business outcomes.
- Optimized IT service delivery through automation and process improvement initiatives, reducing service desk incidents by 20%.
- Established a robust IT disaster recovery plan, ensuring business continuity and minimizing operational downtime during critical events.
Head of IT Services
- Successfully implemented cloud-based infrastructure, migrating all enterprise IT systems to the cloud, resulting in 30% cost savings and improved operational efficiency.
- Led the development and execution of a comprehensive IT strategic plan, aligning IT initiatives with business goals and driving digital transformation throughout the organization.
- Managed a team of over 50 IT professionals, fostering a culture of innovation and continuous improvement, enhancing team productivity by 25%.
- Established and maintained strong relationships with key stakeholders, including senior executives, external vendors, and customers, effectively communicating IT plans and initiatives.
Accomplishments
- Successfully led the implementation of a cloudfirst strategy, migrating 70% of infrastructure to the cloud, resulting in a 25% reduction in IT operating costs.
- Established a centralized IT Service Management platform to streamline operations, reduce downtime by 30%, and improve customer satisfaction by 20%.
- Implemented a proactive IT monitoring and maintenance strategy, reducing unplanned outages by 50% and increasing system availability to 99.9%.
- Developed and implemented a disaster recovery plan that met industry best practices, ensuring business continuity in the event of a major disruption.
- Led the integration of multiple IT systems into a cohesive ecosystem, improving data accessibility and reducing redundancies by 40%.
Awards
- Received the IT Executive of the Year Award from [Organization Name] for exceptional leadership in driving digital transformation.
- Recognized by [Industry Publication] as one of the Top 10 CIOs for outstanding contributions to the IT Services industry.
- Awarded the IT Leadership Excellence Award by [Professional Society] for innovative approaches to IT management.
- Recognized by [Business Publication] as one of the Top 50 Influential IT Leaders for driving technology adoption and business growth.
Certificates
- ITIL Foundation
- ITIL Intermediate
- ITIL Expert
- CISM
Career Expert Tips:
- Select the ideal resume template to showcase your professional experience effectively.
- Master the art of resume writing to highlight your unique qualifications and achievements.
- Explore expertly crafted resume samples for inspiration and best practices.
- Build your best resume for free this new year with ResumeGemini. Enjoy exclusive discounts on ATS optimized resume templates.
How To Write Resume For Head of IT Services
- Quantify your accomplishments with specific metrics and data whenever possible.
- Highlight your experience in leading and managing IT teams and projects.
- Demonstrate your understanding of industry best practices and emerging technologies.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the position.
- Proofread your resume carefully for any errors before submitting it.
Essential Experience Highlights for a Strong Head of IT Services Resume
- Lead and manage the IT department, providing strategic direction and ensuring alignment with business objectives.
- Develop and implement IT strategies and plans that align with the overall business goals.
- Manage and optimize IT infrastructure, including hardware, software, networks, and cloud services.
- Oversee IT operations, including service delivery, incident management, and problem resolution.
- Establish and enforce IT policies, standards, and procedures to ensure compliance and security.
- Manage IT budgets and resources effectively to optimize costs and maximize value.
- Collaborate with other departments and stakeholders to identify and meet their IT needs.
Frequently Asked Questions (FAQ’s) For Head of IT Services
What are the key responsibilities of a Head of IT Services?
The key responsibilities of a Head of IT Services include leading and managing the IT department, developing and implementing IT strategies, managing and optimizing IT infrastructure, overseeing IT operations, establishing and enforcing IT policies, managing IT budgets, and collaborating with other departments.
What are the qualifications for a Head of IT Services?
The qualifications for a Head of IT Services typically include a bachelor’s degree in Computer Science or a related field, along with several years of experience in IT management.
What are the skills required for a Head of IT Services?
The skills required for a Head of IT Services include technical expertise in IT Service Management, Cloud Computing, Security and Risk Management, and Data Center Operations, as well as strong leadership and management skills.
What are the career opportunities for a Head of IT Services?
The career opportunities for a Head of IT Services are excellent, with many opportunities for advancement to senior leadership positions.
What is the salary range for a Head of IT Services?
The salary range for a Head of IT Services varies depending on experience, location, and company size, but is typically between $100,000 and $200,000 per year.
What are the challenges facing Head of IT Services?
The challenges facing Head of IT Services include keeping up with the rapid pace of technological change, managing the increasing complexity of IT systems, and ensuring the security of IT infrastructure.
What are the trends in IT Services?
The trends in IT Services include the increasing adoption of cloud computing, the growing importance of data analytics, and the increasing focus on cybersecurity.
What are the best resources for Head of IT Services?
The best resources for Head of IT Services include industry publications, conferences, and online forums.