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Al Griffin
Head Usher
Summary
As an experienced Head Usher with over 5 years in the industry, I have consistently provided exceptional crowd management and customer service at a wide range of events. My key strengths include developing and implementing effective crowd management strategies, ensuring the safety and satisfaction of attendees, and collaborating seamlessly with event organizers. With my strong leadership, problem-solving, and communication skills, I am confident in my ability to excel in this role and contribute to the success of your organization.
In my previous role at [Previous Company], I managed a team of over 20 ushers, ensuring the smooth flow of patrons during events. I conducted thorough venue inspections to identify potential hazards, developed crowd management strategies, and supervised patrons to their designated seating areas. By implementing proactive measures and maintaining clear communication with my team and attendees, I consistently ensured the safety and satisfaction of all guests.
I have a deep understanding of fire safety regulations and emergency procedures, and I am always prepared to respond effectively to any situation or incident. Additionally, I am proficient in using technology to enhance crowd management, such as handheld scanners for ticket verification and communication systems for real-time updates. I am eager to contribute my expertise to your team and support the success of your events.
Education
Hospitality Management
March 2015
Skills
- Customer Service
- Event Planning
- Facility Management
- Leadership
- Problem Solving
- Staff Supervision
Work Experience
Head Usher
- Collaborated with event organizers to ensure seamless coordination of event logistics.
- Controlled access to restricted areas, verifying tickets and credentials.
- Supervised and directed patrons to their designated seating areas.
- Ensured compliance with fire safety regulations and emergency procedures.
Head Usher
- Managed a team of 20 ushers to ensure the smooth flow of patrons during events.
- Conducted thorough venue inspections prior to events to identify any potential safety hazards.
- Developed and implemented crowd management strategies to maintain order and control large crowds.
- Provided excellent customer service to attendees, responding to inquiries and resolving issues promptly.
Accomplishments
- Successfully led a team of ushers to maintain a safe, secure, and orderly environment for over 1,500 attendees at a highprofile event, resulting in zero incidents.
- Developed and implemented a training program for new ushers, reducing onboarding time by 20% and improving overall service quality.
- Collaborated with security personnel to establish clear protocols for managing crowd control, ensuring the safety and comfort of attendees at multiple events.
- Provided exceptional customer service to attendees, resolving issues promptly and maintaining a positive atmosphere.
- Effectively coordinated with other event staff, ensuring a seamless and efficient event experience for all.
Awards
- USHA (Ushers Society of Hawaii Award) for Outstanding Usher of the Year
Certificates
- Certified Usher Manager (CUM)
- Event Management Certification (EMC)
- NFPA 101: Life Safety Code
- OSHA 30-Hour Safety Training
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How To Write Resume For Head Usher
- Highlight your leadership and management skills: As a Head Usher, you are responsible for leading and motivating a team of ushers. Emphasize your ability to effectively delegate tasks, provide clear instructions, and resolve conflicts.
- Showcase your customer service experience: Providing excellent customer service is crucial in this role. Describe how you have consistently gone above and beyond to assist attendees and ensure their satisfaction.
- Quantify your accomplishments: Use numbers and metrics to demonstrate the impact of your work. For example, you could mention the number of events you have managed successfully or the percentage of customer satisfaction ratings you have received.
- Emphasize your safety and security knowledge: Event safety is paramount. Highlight your understanding of fire safety regulations and emergency procedures, as well as your experience in handling crowd control and managing security measures.
- Proofread carefully: Make sure your resume is free of errors and that it is well-organized and visually appealing.
Essential Experience Highlights for a Strong Head Usher Resume
- Managed a team of 20 ushers to ensure the smooth flow of patrons during events.
- Conducted thorough venue inspections prior to events to identify any potential safety hazards.
- Developed and implemented crowd management strategies to maintain order and control large crowds.
- Provided excellent customer service to attendees, responding to inquiries and resolving issues promptly.
- Collaborated with event organizers to ensure seamless coordination of event logistics.
- Controlled access to restricted areas, verifying tickets and credentials.
- Supervised and directed patrons to their designated seating areas.
- Ensured compliance with fire safety regulations and emergency procedures.
Frequently Asked Questions (FAQ’s) For Head Usher
What are the key responsibilities of a Head Usher?
The key responsibilities of a Head Usher typically include managing a team of ushers, conducting venue inspections, developing crowd management strategies, providing excellent customer service, collaborating with event organizers, controlling access to restricted areas, and ensuring compliance with fire safety regulations and emergency procedures.
What are the essential skills and qualifications for a Head Usher?
Essential skills and qualifications for a Head Usher typically include strong leadership and management abilities, excellent customer service skills, knowledge of fire safety regulations and emergency procedures, proficiency in crowd management techniques, and the ability to work effectively in a fast-paced environment.
What are the key challenges faced by Head Ushers?
Head Ushers often face challenges such as managing large crowds, ensuring the safety and security of attendees, handling difficult patrons, and coordinating with other event staff. They also need to be prepared to respond effectively to unexpected situations and emergencies.
What are the career paths available to Head Ushers?
Head Ushers may advance their careers by becoming Event Managers, Crowd Control Managers, or Venue Managers. With additional experience and qualifications, they may also pursue roles in security or law enforcement.
What are the salary expectations for Head Ushers?
Salary expectations for Head Ushers can vary depending on factors such as experience, location, and the size and type of events they manage. According to Indeed, the average salary for a Head Usher in the United States is around $18 per hour.
What is the work environment like for Head Ushers?
Head Ushers typically work in a fast-paced and demanding environment, often involving long hours and weekends. They may work both indoors and outdoors, and may be exposed to a variety of weather conditions.
What are the benefits of working as a Head Usher?
Benefits of working as a Head Usher can include the opportunity to work in a dynamic and exciting environment, develop leadership and management skills, and make a positive impact on the success of events. Some Head Ushers may also receive benefits such as health insurance, paid time off, and discounts on event tickets.
What are the differences between a Head Usher and an Event Usher?
Head Ushers are typically responsible for managing a team of ushers and overseeing the overall crowd management and customer service aspects of an event. Event Ushers, on the other hand, are typically responsible for specific tasks such as checking tickets, directing attendees to their seats, and assisting with crowd control.