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Elbert Hill
Head Waitress
Summary
Highly accomplished and experienced Head Waitress with a proven track record of managing high-volume fine dining operations, ensuring exceptional guest experiences, and driving revenue growth. Adept at training and developing waitstaff, implementing process improvements, and managing food and beverage inventory. Possesses a deep understanding of fine dining etiquette, table management, upselling techniques, and wine and cocktail knowledge. Committed to delivering unparalleled customer service and exceeding guest expectations in all aspects of dining.
Education
Bachelor’s Degree in Hospitality Management
January 2015
Skills
- Food and Beverage Service
- Fine Dining Etiquette
- Table Management
- Upselling Techniques
- Wine Service
- Cocktail Knowledge
Work Experience
Head Waitress
- Received consistently high guest feedback ratings for excellent service and attention to detail.
- Managed the ordering and inventory of food and beverage supplies, ensuring optimal stock levels and minimizing waste.
- Prepared and presented food and beverage orders accurately and efficiently, adhering to all health and safety regulations.
- Assisted with special events and banquets, providing exceptional service to large groups.
Head Waitress
- Managed a team of 12 waitstaff in a highvolume fine dining restaurant, ensuring seamless service and guest satisfaction.
- Trained and mentored new waitstaff on dining room etiquette, menu knowledge, and customer service best practices.
- Developed and implemented a system for tracking guest preferences and dietary restrictions, resulting in improved customer service and loyalty.
- Implemented a new table management system that reduced guest wait times by 25%.
Accomplishments
- Improved dining room efficiency by 15% through optimizing seating arrangements and staff allocation
- Reduced beverage waste by 10% through implementing a new inventory management system
- Increased guest check averages by 5% through personalized upselling techniques and product knowledge
- Trained and mentored new waitstaff, resulting in a 20% improvement in customer satisfaction ratings
- Developed and implemented a new dining promotion that increased revenue by 12%
Awards
- Received the Golden Plate Award for exceptional customer service and leadership
- Recognized as Employee of the Month for consistently delivering outstanding service and maintaining a positive work environment
- Won the Spirit of Service Award for demonstrating exceptional dedication and passion for customer satisfaction
- Received the Managers Choice Award for consistently exceeding performance expectations and providing exceptional leadership
Certificates
- ServSafe Food Handler
- Wine Spirit Education Trust (WSET) Level 1
- Court of Master Sommeliers (CMS) Level 1
- American Red Cross CPR and First Aid
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How To Write Resume For Head Waitress
- Highlight your experience in fine dining and your ability to manage a high-volume restaurant.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Showcase your skills in training and developing staff, as this is a key responsibility of a Head Waitress.
- Emphasize your knowledge of fine dining etiquette, table management, and upselling techniques, as these are essential for success in this role.
- Include any awards or recognition you have received for your work, as this demonstrates your dedication and excellence.
Essential Experience Highlights for a Strong Head Waitress Resume
- Managed and supervised a team of 12 waitstaff in a high-volume fine dining restaurant, ensuring seamless service and guest satisfaction.
- Trained and mentored new waitstaff on dining room etiquette, menu knowledge, and customer service best practices, improving their skills and confidence.
- Developed and implemented a system for tracking guest preferences and dietary restrictions, resulting in improved customer service and loyalty, as guests felt their needs were understood and met.
- Implemented a new table management system that reduced guest wait times by 25%, enhancing the overall dining experience and increasing table turnover.
- Received consistently high guest feedback ratings for excellent service and attention to detail, consistently exceeding customer expectations and building a strong reputation for the establishment.
- Managed the ordering and inventory of food and beverage supplies, ensuring optimal stock levels and minimizing waste, contributing to cost control and efficient operations.
- Prepared and presented food and beverage orders accurately and efficiently, adhering to all health and safety regulations, ensuring that guests received their meals in a timely and safe manner.
- Assisted with special events and banquets, providing exceptional service to large groups, ensuring that every guest felt valued and attended to, contributing to the success of these events.
Frequently Asked Questions (FAQ’s) For Head Waitress
What are the key responsibilities of a Head Waitress?
The key responsibilities of a Head Waitress include managing and supervising waitstaff, training and mentoring new staff, implementing process improvements, managing food and beverage inventory, and providing exceptional guest service.
What skills are required to be a successful Head Waitress?
To be a successful Head Waitress, you need to have strong communication and interpersonal skills, as well as a deep understanding of fine dining etiquette, table management, and upselling techniques. You also need to be able to work well under pressure and have a keen eye for detail.
What is the career path for a Head Waitress?
With experience and additional training, Head Waitresses can advance to management positions such as Restaurant Manager or General Manager. They may also choose to specialize in a particular area of the hospitality industry, such as event planning or wine service.
What is the average salary for a Head Waitress?
The average salary for a Head Waitress in the United States is around $50,000 per year. However, salaries can vary depending on experience, location, and the size of the restaurant.
What are the benefits of being a Head Waitress?
Benefits of being a Head Waitress include the opportunity to work in a fast-paced and dynamic environment, the chance to earn a good salary and tips, and the opportunity to develop your management and leadership skills.
What are the challenges of being a Head Waitress?
Challenges of being a Head Waitress include working long hours, dealing with difficult customers, and managing a team of staff. The job can also be physically demanding, as you will be on your feet for most of the day.
What advice would you give to someone who wants to become a Head Waitress?
If you want to become a Head Waitress, I recommend that you start by gaining experience as a server in a fine dining restaurant. Once you have a few years of experience, you can start applying for Head Waitress positions. I also recommend that you take some management training courses to help you develop the skills you need to be successful in this role.