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Ziggy Griffin
Hospitality General Manager
Summary
A seasoned hospitality professional with over 8 years of experience in the hospitality industry. Proven track record of success in developing and implementing strategies that improve operational efficiency, enhance guest satisfaction, and drive revenue growth. Expertise in food and beverage management, hotel operations, event planning and management, budget management and financial planning, customer relationship management (CRM), and team management and leadership.
Education
Bachelor’s Degree in Hospitality Management
March 2016
Skills
- Food and Beverage Management
- Hotel Operations Management
- Event Planning and Management
- Budget Management and Financial Planning
- Customer Relationship Management (CRM)
- Team Management and Leadership
Work Experience
Hospitality General Manager
- Reduced operating expenses by 15% through strategic cost control measures.
- Improved guest satisfaction scores by 10% through personalized service and attention to detail.
- Managed a budget of over $1 million, ensuring financial responsibility and accountability.
- Developed and executed training programs to enhance employee skills and performance.
Hospitality General Manager
- Managed a team of 150+ employees, ensuring exceptional guest experiences and operational efficiency.
- Developed and implemented comprehensive marketing strategies, resulting in a 20% increase in occupancy.
- Negotiated and secured favorable contracts with vendors, saving the organization over $100,000 annually.
- Led the implementation of a new reservation system, streamlining the booking process and reducing wait times.
Accomplishments
- Developed and implemented a comprehensive training program that improved staff efficiency by 15% and enhanced guest satisfaction
- Led a team to successfully implement a new reservations system, resulting in a 10% increase in bookings and reduced wait times
- Optimized hotel operations through strategic costcutting measures, achieving a 12% reduction in expenses without compromising service quality
- Improved revenue by 8% through targeted marketing campaigns and tailored guest experience offerings
- Managed a multimillion dollar renovation project, ensuring timely completion and meeting all quality standards while minimizing disruption to guests
Awards
- Hospitality Industry Leadership Award for exceptional management practices and innovative initiatives that significantly improved guest satisfaction and profitability
- Achieved top 10% in the region for customer service excellence, recognized for consistently exceeding guest expectations and fostering a positive guest experience
- Received Manager of the Year award for exceptional leadership, operational efficiency, and team development
- Recognized with a Green Hotel Award for implementing sustainable practices that reduced the hotels environmental footprint by 20%
Certificates
- Certified Hospitality Administrator (CHA)
- Certified Hotel Administrator (CHA)
- Certified Hospitality Manager (CHM)
- Certified Hospitality Revenue Manager (CHRM)
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How To Write Resume For Hospitality General Manager
- Quantify your accomplishments with specific metrics and data whenever possible.
- Highlight your experience in managing and leading teams.
- Showcase your ability to drive revenue growth and improve profitability.
- Emphasize your customer service and guest relations skills.
Essential Experience Highlights for a Strong Hospitality General Manager Resume
- Developed and implemented a comprehensive training program that improved staff efficiency by 15% and enhanced guest satisfaction.
- Led a team to successfully implement a new reservations system, resulting in a 10% increase in bookings and reduced wait times.
- Optimized hotel operations through strategic cost-cutting measures, achieving a 12% reduction in expenses without compromising service quality.
- Improved revenue by 8% through targeted marketing campaigns and tailored guest experience offerings.
- Managed a multimillion dollar renovation project, ensuring timely completion and meeting all quality standards while minimizing disruption to guests.
Frequently Asked Questions (FAQ’s) For Hospitality General Manager
What are the key responsibilities of a Hospitality General Manager?
The key responsibilities of a Hospitality General Manager include overseeing all aspects of hotel operations, including food and beverage, guest services, housekeeping, maintenance, and finance. They are also responsible for developing and implementing strategies to improve guest satisfaction, drive revenue growth, and maintain a positive work environment.
What are the qualifications for a Hospitality General Manager?
Hospitality General Managers typically have a bachelor’s degree in hospitality management or a related field, as well as several years of experience in the hospitality industry. They should also have strong leadership, communication, and organizational skills.
What are the career prospects for Hospitality General Managers?
Hospitality General Managers can advance to more senior positions within the hospitality industry, such as Vice President of Operations or General Manager of a larger hotel. They may also choose to pursue a career in consulting or teaching.
What are the challenges facing Hospitality General Managers?
Hospitality General Managers face a number of challenges, including managing staff, dealing with customer complaints, and maintaining a positive work environment. They must also be able to adapt to changing market conditions and trends.
What are the rewards of being a Hospitality General Manager?
Hospitality General Managers can enjoy a rewarding career that offers the opportunity to make a difference in the lives of guests and employees. They can also earn a competitive salary and benefits package.