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Steven Carter
Hospitality Supervisor
Summary
Highly experienced Hospitality Supervisor with a proven track record of success in the hospitality industry. Increased guest satisfaction scores by 15% through implementing new customer feedback initiatives, reduced operating costs by 10% through optimizing staffing schedules and inventory management, developed and implemented a comprehensive training program for new housekeeping staff, resulting in a 20% improvement in first-time guest satisfaction, managed a team of 50+ employees, ensuring all operational standards were met, and improved communication and coordination between housekeeping and other departments, leading to a 15% reduction in guest complaints. Proficient in customer service, food and beverage management, hotel operations, human resources management, event management, and project management.
Education
Bachelor’s degree in Hospitality Management
September 2016
Skills
- Customer Service
- Food and Beverage Management
- Hotel Operations
- Human Resources Management
- Event Management
- Project Management
Work Experience
Hospitality Supervisor
- Negotiated contracts with vendors and suppliers, securing favorable terms and reducing operational costs by 5%
- Managed the budget and payroll for a team of 50+ employees, ensuring compliance with all financial regulations
- Led the implementation of a new guest management system, streamlining operations and improving guest satisfaction
- Developed and executed marketing strategies to attract and retain customers, resulting in a 12% increase in bookings
Hospitality Supervisor
- Supervised a team of 25+ hospitality staff, ensuring exceptional guest service and satisfaction
- Developed and implemented training programs to enhance staff skills and knowledge, resulting in a 15% increase in customer satisfaction ratings
- Managed the daily operations of a 5-star hotel, including front desk, housekeeping, and food and beverage services
- Collaborated cross-functionally with sales and marketing teams to promote special events and packages, increasing hotel occupancy by 10%
Accomplishments
- Increased guest satisfaction scores by 15% through implementing new customer feedback initiatives
- Reduced operating costs by 10% through optimizing staffing schedules and inventory management
- Developed and implemented a comprehensive training program for new housekeeping staff, resulting in a 20% improvement in firsttime guest satisfaction
- Managed a team of 50+ employees, ensuring all operational standards were met
- Improved communication and coordination between housekeeping and other departments, leading to a 15% reduction in guest complaints
Awards
- Hospitality Supervisor of the Year, awarded by the National Hotel Association
- Excellence in Guest Service Award, presented by the American Hotel & Lodging Association
- Best in Class Housekeeping Team Award, as voted by guests
- Hospitality Supervisor of the Quarter, recognized for exceptional leadership and guest service
Certificates
- Certified Hospitality Supervisor (CHS)
- Certified Hotel Administrator (CHA)
- Certified Food and Beverage Executive (CFBE)
- ServSafe Manager Certification
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How To Write Resume For Hospitality Supervisor
Highlight your customer service skills.
Hospitality supervisors are responsible for ensuring that guests have a positive experience, so it’s important to highlight your strong customer service skills in your resume.Quantify your accomplishments.
When possible, use numbers to quantify your accomplishments. This will help employers see the impact of your work.Use action verbs.
Use action verbs to describe your accomplishments. This will make your resume more dynamic and interesting to read.Tailor your resume to the job you’re applying for.
Take the time to tailor your resume to each job you’re applying for. This will show employers that you’re genuinely interested in the position.
Essential Experience Highlights for a Strong Hospitality Supervisor Resume
- Supervise and motivate a team of hospitality professionals, ensuring that all departmental goals are met.
- Develop and implement policies and procedures to ensure smooth and efficient operations.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Monitor guest feedback and identify areas for improvement.
- Conduct regular performance reviews and provide feedback to ensure employee growth and development.
- Work closely with other departments to ensure a seamless guest experience.
- Stay up-to-date on industry trends and best practices.
Frequently Asked Questions (FAQ’s) For Hospitality Supervisor
What are the key responsibilities of a Hospitality Supervisor?
The key responsibilities of a Hospitality Supervisor include supervising and motivating a team of hospitality professionals, developing and implementing policies and procedures, handling guest complaints, monitoring guest feedback, conducting regular performance reviews, working closely with other departments, and staying up-to-date on industry trends and best practices.
What are the key skills required to be a successful Hospitality Supervisor?
The key skills required to be a successful Hospitality Supervisor include customer service, food and beverage management, hotel operations, human resources management, event management, and project management.
What are the career prospects for Hospitality Supervisors?
Hospitality Supervisors can advance to management positions such as General Manager or Hotel Manager. They can also move into other areas of the hospitality industry, such as sales or marketing.
What is the average salary for a Hospitality Supervisor?
The average salary for a Hospitality Supervisor is $50,000 per year.
What are the most common challenges faced by Hospitality Supervisors?
The most common challenges faced by Hospitality Supervisors include managing guest expectations, dealing with difficult guests, and staying up-to-date on industry trends and best practices.
What are the most important qualities of a successful Hospitality Supervisor?
The most important qualities of a successful Hospitality Supervisor include strong customer service skills, a positive attitude, and the ability to work well under pressure.
What are the benefits of working as a Hospitality Supervisor?
The benefits of working as a Hospitality Supervisor include the opportunity to work with a variety of people, the chance to make a difference in the lives of guests, and the opportunity to advance to management positions.