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Westley Mendoza
Host/Hostess
Summary
Experienced Host/Hostess with a proven track record of providing exceptional guest service in fast-paced restaurant environments. Skilled in greeting and welcoming guests, managing reservations, assisting with seating arrangements, providing clear menu explanations, processing payments, and collaborating with kitchen and wait staff to ensure seamless order fulfillment. Committed to maintaining a clean and organized hosting area and resolving guest inquiries promptly to foster positive customer relationships.
Education
Associate degree in Hospitality Management
September 2015
Skills
- Greeting Guests
- Escorting Guests
- Taking Reservations
- Processing Payments
- Answering Phone Calls
- Upselling Products/Services
Work Experience
Host/Hostess
- Processed payments accurately and efficiently, maintaining a high level of financial integrity.
- Collaborated effectively with kitchen and wait staff to ensure timely and accurate order fulfillment.
- Maintained a clean and organized hosting area, contributing to a pleasant dining atmosphere.
- Handled guest inquiries and resolved issues promptly, fostering positive customer relationships.
Host/Hostess
- Greeted and welcomed guests in a friendly and professional manner, ensuring a positive first impression.
- Managed reservations effectively, accommodating guest preferences and optimizing table utilization.
- Assisted guests with seating arrangements, ensuring comfort and satisfaction.
- Provided clear and concise menu explanations, enhancing the dining experience for guests.
Accomplishments
- Established and maintained a welcoming and inviting atmosphere for guests, resulting in a 95% customer satisfaction rating.
- Managed a team of hosts and ensured smooth operations during peak hours, reducing wait times by 20%.
- Developed and implemented a new seating system, optimizing table utilization by 15%.
- Trained and mentored new hosts, effectively onboarding them into the role and ensuring high standards of service.
- Assisted in the planning and coordination of special events, including banquets and conferences.
Languages
- English
- French
- German
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How To Write Resume For Host/Hostess
- Highlight your customer service skills and experience in handling guest inquiries and resolving issues effectively.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
- Showcase your ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Tailor your resume to each specific job you apply for, highlighting the skills and experience that are most relevant to the position.
- Proofread your resume carefully for any errors before submitting it.
Essential Experience Highlights for a Strong Host/Hostess Resume
- Greet and welcome guests in a friendly and professional manner, creating a positive first impression.
- Manage reservations effectively, accommodating guest preferences and optimizing table utilization.
- Assist guests with seating arrangements, ensuring comfort and satisfaction.
- Provide clear and concise menu explanations, enhancing the dining experience for guests.
- Process payments accurately and efficiently, maintaining a high level of financial integrity.
- Collaborate effectively with kitchen and wait staff to ensure timely and accurate order fulfillment.
- Maintain a clean and organized hosting area, contributing to a pleasant dining atmosphere.
- Handle guest inquiries and resolve issues promptly, fostering positive customer relationships.
Frequently Asked Questions (FAQ’s) For Host/Hostess
What are the key responsibilities of a Host/Hostess?
The key responsibilities of a Host/Hostess include greeting and welcoming guests, managing reservations, assisting with seating arrangements, providing clear menu explanations, processing payments, collaborating with kitchen and wait staff, maintaining a clean and organized hosting area, and handling guest inquiries and resolving issues promptly.
What are the essential skills for a Host/Hostess?
Essential skills for a Host/Hostess include excellent customer service skills, the ability to handle guest inquiries and resolve issues effectively, proficiency in managing reservations, and the ability to work in a fast-paced environment and handle multiple tasks simultaneously.
What is the career path for a Host/Hostess?
The career path for a Host/Hostess can vary depending on the individual’s skills, experience, and goals. Some Hosts/Hostesses may advance to management positions within the hospitality industry, while others may pursue careers in other customer service-oriented fields.
What is the average salary for a Host/Hostess?
The average salary for a Host/Hostess can vary depending on factors such as location, experience, and the size of the establishment. According to Indeed, the average salary for a Host/Hostess in the United States is approximately $13 per hour.
What is the work environment for a Host/Hostess?
The work environment for a Host/Hostess is typically fast-paced and requires the ability to work on one’s feet for long periods of time. Hosts/Hostesses may also work evenings, weekends, and holidays.
What are the benefits of working as a Host/Hostess?
Benefits of working as a Host/Hostess may include flexible scheduling, opportunities for advancement, and the chance to gain valuable customer service experience.
What are the challenges of working as a Host/Hostess?
Challenges of working as a Host/Hostess may include dealing with difficult customers, working in a fast-paced environment, and working long hours, including evenings, weekends, and holidays.