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Stellan Griffin
Hotel Operation Manager
Summary
Highly experienced Hotel Operation Manager with a proven track record of success in developing and implementing operational strategies to enhance hotel efficiency, optimize staff performance, and provide exceptional guest experiences. Expertise in revenue management, hotel budgeting, staff management, and event planning. Proven ability to lead and motivate teams, negotiate contracts, and build strong relationships with corporate clients. Committed to delivering operational excellence and maximizing revenue.
Education
Bachelor of Science in Hotel Administration
August 2016
Skills
- Guest Relations Management
- Hospitality Operations
- Revenue Management
- Hotel Budgeting
- Staff Management
- Event Planning
Work Experience
Hotel Operation Manager
- Negotiated and secured contracts with vendors, resulting in significant cost savings.
- Led a team of over 100 employees, providing guidance and motivation to achieve operational excellence.
- Established and maintained strong relationships with corporate clients, securing repeat business and increasing revenue.
- Implemented a revenue management system that increased hotel occupancy by 10%.
Hotel Operation Manager
- Developed and implemented comprehensive operational strategies to enhance hotel efficiency, resulting in a 15% reduction in operating costs.
- Optimized staff scheduling and training programs to improve guest satisfaction by 20%.
- Enhanced guest experience through the implementation of a mobile checkin/checkout system, reducing wait times by 50%.
- Managed all aspects of hotel operations, including housekeeping, front desk, maintenance, and food and beverage.
Accomplishments
- Successfully implemented a lean management strategy, resulting in a 15% increase in operational efficiency and a reduction of 10% in operational costs.
- Developed and implemented a comprehensive training program for new employees, resulting in a 20% reduction in staff turnover and increased employee retention.
- Successfully negotiated and secured a major contract with a corporate client, increasing hotel occupancy by 12% and generating significant revenue growth.
- Developed and implemented a comprehensive marketing and branding strategy, resulting in a 25% increase in brand awareness and a 10% growth in room bookings.
- Successfully implemented revenue management techniques, optimizing room rates and maximizing hotel revenue by 8% during peak season.
Awards
- Recognized with Hotel Operations Manager of the Year award for exceptional performance and leadership in the management of hotel operations.
- Received Excellence in Guest Satisfaction award for consistently maintaining high levels of guest satisfaction and positive feedback.
- Honored with Innovation in Hotel Management award for pioneering the use of technology to enhance guest experiences and streamline operations.
- Recognized with CSR Leader in Hospitality award for exceptional contributions and initiatives towards sustainability and social responsibility.
Certificates
- Certified Hotel Administrator (CHA)
- Revenue Management Professional (RMP)
- Certified Hospitality Educator (CHE)
- Certified Food and Beverage Executive (CFBE)
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How To Write Resume For Hotel Operation Manager
- Highlight your accomplishments and quantify your results with specific metrics.
- Showcase your expertise in hotel operations, revenue management, and staff management.
- Demonstrate your leadership and communication skills by providing examples of how you have motivated and guided your team.
- Emphasize your commitment to customer service and guest satisfaction.
Essential Experience Highlights for a Strong Hotel Operation Manager Resume
- Develop and implement comprehensive operational strategies to enhance hotel efficiency and guest satisfaction.
- Optimize staff scheduling and training programs to improve productivity and service quality.
- Manage all aspects of hotel operations, including housekeeping, front desk, maintenance, and food and beverage.
- Negotiate and secure contracts with vendors to ensure cost-effectiveness and quality standards.
- Lead and motivate a team of over 100 employees to achieve operational excellence and provide exceptional guest experiences.
- Implement revenue management strategies to increase hotel occupancy and revenue.
- Establish and maintain strong relationships with corporate clients to secure repeat business and drive revenue growth.
Frequently Asked Questions (FAQ’s) For Hotel Operation Manager
What are the key skills required to be a successful Hotel Operation Manager?
Key skills include guest relations management, hospitality operations, revenue management, hotel budgeting, staff management, and event planning.
What is the role of a Hotel Operation Manager?
The Hotel Operation Manager is responsible for the overall operation of the hotel, including guest services, housekeeping, maintenance, and food and beverage.
What are the career prospects for Hotel Operation Managers?
Hotel Operation Managers can advance to positions such as General Manager, Regional Manager, or Corporate Director of Operations.
What is the salary range for Hotel Operation Managers?
The salary range for Hotel Operation Managers varies depending on experience, location, and hotel size, but typically falls between $60,000 and $120,000 per year.
What is the best way to prepare for a career as a Hotel Operation Manager?
The best way to prepare for a career as a Hotel Operation Manager is to obtain a degree in hospitality management and gain experience in various hotel departments.