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Craig Jordan
Housekeeping Director
Summary
Highly experienced Housekeeping Director with a proven track record of success in managing large housekeeping teams and ensuring impeccable cleanliness and hygiene standards in luxury hotels. Proven ability to develop and implement comprehensive training programs, collaborate with other departments, and optimize resource utilization to enhance operational efficiency. Skilled in budget management, inventory control, and quality assurance, with a strong commitment to sustainability and guest satisfaction.
Education
Bachelor of Science in Hospitality Management
June 2019
Skills
- Budget Management
- Staff Training and Development
- Inventory Management
- Hotel Operations Management
- Quality Assurance
- Supervisory Skills
Work Experience
Housekeeping Director
- Led the implementation of sustainable cleaning practices, reducing chemical usage by 15% while maintaining high standards of cleanliness.
- Negotiated contracts with vendors, securing costeffective supplies and services while maintaining quality standards.
- Developed and implemented a comprehensive quality assurance program, ensuring consistent service delivery and guest satisfaction.
- Conducted regular audits and inspections to monitor cleanliness, hygiene, and safety standards throughout the property.
Housekeeping Director
- Directed a team of 50+ housekeepers to maintain impeccable cleanliness and hygiene standards in a 500room hotel, ensuring guest satisfaction and compliance with industry regulations.
- Implemented a comprehensive training program for housekeeping staff, resulting in a 20% increase in productivity and reduced staff turnover.
- Collaborated with engineering and maintenance departments to develop proactive maintenance schedules, minimizing equipment breakdowns and optimizing resource utilization.
- Established and maintained effective inventory management systems, reducing waste and optimizing supply chain efficiency.
Accomplishments
- Developed and implemented a comprehensive training program for all housekeeping staff, reducing employee turnover by 30%.
- Introduced a new linen management system that optimized usage and reduced costs by 15%.
- Spearheaded a project to improve the air quality in guest rooms by implementing HEPA filters and air purifiers.
- Led the implementation of a green cleaning initiative, significantly reducing the use of harsh chemicals.
- Developed and implemented a new cleaning protocol for hightouch surfaces during the COVID19 pandemic, ensuring the health and safety of guests.
Awards
- Recipient of the Housekeeping Innovation Award for implementing a new cleaning system resulting in a 25% increase in efficiency.
- Recognized as the Housekeeping Director of the Year for leading a team that consistently exceeded quality standards and customer satisfaction ratings.
- Received the Platinum Award for Housekeeping Excellence for maintaining a spotless and hygienic facility.
- Certified as a Certified Executive Housekeeper (CEH) by the American Hotel & Lodging Association.
Certificates
- Certified Housekeeping Executive (CHE)
- Infection Prevention and Control (IPC) Certification
- HACCP (Hazard Analysis and Critical Control Points)
- Green Seal Certification
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How To Write Resume For Housekeeping Director
- Highlight your experience in managing large housekeeping teams and ensuring impeccable cleanliness and hygiene standards.
- Quantify your accomplishments with specific metrics, such as increased productivity and reduced staff turnover.
- Demonstrate your skills in developing and implementing training programs, collaborating with other departments, and optimizing resource utilization.
- Emphasize your commitment to sustainability and guest satisfaction.
- Tailor your resume to each specific job opportunity by highlighting the skills and experience most relevant to the position.
Essential Experience Highlights for a Strong Housekeeping Director Resume
- Supervise and lead a team of 50+ housekeepers to maintain impeccable cleanliness and hygiene standards in a 500-room hotel, ensuring guest satisfaction and compliance with industry regulations.
- Develop and implement comprehensive training programs for housekeeping staff, resulting in increased productivity and reduced staff turnover.
- Collaborate with engineering and maintenance departments to develop proactive maintenance schedules, minimizing equipment breakdowns and optimizing resource utilization.
- Establish and maintain effective inventory management systems, reducing waste and optimizing supply chain efficiency.
- Lead the implementation of sustainable cleaning practices, reducing chemical usage while maintaining high standards of cleanliness.
- Negotiate contracts with vendors, securing cost-effective supplies and services while maintaining quality standards.
Frequently Asked Questions (FAQ’s) For Housekeeping Director
What are the key responsibilities of a Housekeeping Director?
The key responsibilities of a Housekeeping Director include supervising and leading a team of housekeepers, developing and implementing training programs, collaborating with other departments, establishing and maintaining inventory management systems, and ensuring compliance with industry regulations.
What are the qualifications for becoming a Housekeeping Director?
The qualifications for becoming a Housekeeping Director typically include a bachelor’s degree in hospitality management or a related field, as well as several years of experience in housekeeping management.
What are the career prospects for a Housekeeping Director?
Housekeeping Directors can advance their careers by taking on additional responsibilities, such as managing multiple properties or overseeing other departments within the hotel.
What are the challenges faced by Housekeeping Directors?
Housekeeping Directors face a number of challenges, including managing a large staff, ensuring compliance with industry regulations, and maintaining high standards of cleanliness and hygiene.
What are the rewards of being a Housekeeping Director?
The rewards of being a Housekeeping Director include the opportunity to make a difference in the guest experience, lead a team of dedicated professionals, and contribute to the success of the hotel.
What is the salary range for a Housekeeping Director?
The salary range for a Housekeeping Director can vary depending on experience, location, and the size of the hotel. According to Salary.com, the average salary for a Housekeeping Director in the United States is $65,000.