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Leonard Murphy
Import Customer Service Manager
Summary
Highly accomplished Import Customer Service Manager with 8+ years of experience in managing import operations, customs clearance, and international freight forwarding. Proven ability to develop and implement automated solutions to improve efficiency and reduce costs. Expertise in import/export regulations, Harmonized System (HS) code classification, and trade compliance. Strong negotiation skills and excellent relationships with customs brokers and freight forwarders.
Education
Bachelor of Science in International Business
December 2015
Skills
- Import/Export Regulations
- Harmonized System (HS) Code Classification
- Customs Clearance Procedures
- International Freight Forwarding
- Trade Compliance
- Import Documentation Management
Work Experience
Import Customer Service Manager
- Negotiated and resolved import disputes with customs authorities and freight carriers on behalf of customers.
- Developed and maintained an import compliance program to ensure adherence to all applicable regulations.
- Utilized electronic data interchange (EDI) to facilitate efficient exchange of import data with customs and other stakeholders.
- Provided guidance to customers on import regulations and best practices to minimize delays and penalties.
Import Customer Service Manager
- Managed a team of 10 import customer service representatives, providing support to customers importing goods from various countries.
- Developed and implemented an automated workflow system that reduced import customer service inquiries by 25%.
- Established and maintained relationships with key customs brokers and freight forwarders to ensure seamless import processes.
- Conducted training sessions for import customers on tariff classification, customs regulations, and import documentation.
Accomplishments
- Successfully implemented a new import tracking system, reducing processing time by 25% and improving overall efficiency.
- Established strong relationships with key stakeholders in the import industry, including customs officials, brokers, and freight forwarders.
- Developed and implemented training programs for import staff, improving their knowledge and skills.
- Reduced import clearance time by 10% through process optimization and automation.
- Managed a team of import specialists, ensuring seamless operations and highquality service.
Awards
- Outstanding Achievement Award for exceeding all targets and expectations in Import Operations.
- National Award for Excellence in Import Clearance and Compliance.
- Industry Recognition for Best Practices in Import Management.
- Regional Award for Innovation in Import Logistics Management.
Certificates
- Certified Customs Specialist (CCS)
- Licensed Customs Broker (LCB)
- Certified International Trade Professional (CITP)
- Certified Transportation Professional (CTP)
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How To Write Resume For Import Customer Service Manager
- Highlight your expertise in import/export regulations, Harmonized System (HS) code classification, and trade compliance.
- Quantify your accomplishments with specific metrics, such as the 25% reduction in import customer service inquiries.
- Showcase your leadership skills by emphasizing your experience managing a team of 10 import customer service representatives.
- Demonstrate your commitment to customer satisfaction by describing how you developed and implemented an automated workflow system to improve efficiency and reduce costs.
Essential Experience Highlights for a Strong Import Customer Service Manager Resume
- Managed a team of 10 import customer service representatives, providing support to customers importing goods from various countries.
- Developed and implemented an automated workflow system that reduced import customer service inquiries by 25%.
- Established and maintained relationships with key customs brokers and freight forwarders to ensure seamless import processes.
- Conducted training sessions for import customers on tariff classification, customs regulations, and import documentation.
- Negotiated and resolved import disputes with customs authorities and freight carriers on behalf of customers.
- Developed and maintained an import compliance program to ensure adherence to all applicable regulations.
- Utilized electronic data interchange (EDI) to facilitate efficient exchange of import data with customs and other stakeholders.
Frequently Asked Questions (FAQ’s) For Import Customer Service Manager
What are the key responsibilities of an Import Customer Service Manager?
Key responsibilities include managing import operations, providing customer support, ensuring compliance with import regulations, and resolving import disputes.
What are the educational requirements for an Import Customer Service Manager?
A Bachelor’s degree in International Business or a related field is typically required.
What are the career prospects for an Import Customer Service Manager?
Career prospects include advancement to roles such as Import Manager, Customs Compliance Manager, or International Logistics Manager.
What are the challenges faced by Import Customer Service Managers?
Challenges include staying up-to-date with import regulations, managing complex import processes, and resolving import disputes.
What are the key skills required for an Import Customer Service Manager?
Key skills include expertise in import/export regulations, Harmonized System (HS) code classification, trade compliance, and customer service.
What is the average salary for an Import Customer Service Manager?
The average salary for an Import Customer Service Manager in the United States is around $65,000 per year.
What are the benefits of working as an Import Customer Service Manager?
Benefits include job security, opportunities for professional growth, and a competitive salary.
What are the key qualities of a successful Import Customer Service Manager?
Key qualities include strong communication skills, attention to detail, and the ability to work independently and as part of a team.