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Tony Davis
Information Support Project Manager
Summary
Highly accomplished Information Support Project Manager with 8+ years of experience in managing complex information management projects, developing knowledge management systems, and implementing agile development frameworks. Proven ability to streamline data processing, enhance collaboration, and improve decision-making through innovative information solutions. Expertise in project management, IT service management, and information security, ensuring the delivery of high-quality information support services that meet organizational needs. Excellent leadership, communication, and analytical skills, with a passion for driving continuous improvement and maximizing the value of information.
Education
Master of Science Information Technology
May 2017
Skills
- Project Management
- IT Service Management
- Agile Project Management
- Scrum
- Kanban
- Jira
Work Experience
Information Support Project Manager
- Managed a team of information support specialists, providing technical guidance, training, and ongoing support to users across the organization.
- Conducted comprehensive assessments of information support needs, identifying areas for improvement and developing tailored solutions.
- Established and maintained servicelevel agreements (SLAs) with internal and external stakeholders, ensuring the delivery of highquality information support services.
- Implemented robust information security measures and compliance frameworks, protecting sensitive data and ensuring regulatory adherence.
Information Support Project Manager
- Managed and executed a complex information management project, successfully integrating multiple data sources and streamlining data processing for improved decisionmaking.
- Developed and implemented an enterprisewide knowledge management system, centralizing information and enhancing collaboration across various departments.
- Established and maintained partnerships with external vendors, ensuring seamless integration of information systems and support services.
- Led the implementation of an agile development framework for information support projects, reducing project timelines by 20%.
Accomplishments
- Successfully managed and delivered a complex information integration project, consolidating multiple data sources into a centralized platform, resulting in a 30% increase in data accessibility and a 20% reduction in data management costs.
- Implemented a cloudbased data management solution, reducing infrastructure costs by 25% and improving data recovery time by 50%, ensuring seamless business continuity.
- Established a comprehensive information governance framework, aligning with industry best practices, to ensure data security, compliance, and ethical usage.
- Led a team of project managers to develop and implement an enterprise knowledge management system, centralizing organizational knowledge, increasing collaboration, and reducing employee onboarding time by 20%.
- Successfully managed a highvisibility project to implement a new customer relationship management (CRM) system, streamlining sales and marketing processes, and improving customer satisfaction by 15%.
Awards
- Received the Information Management Project Manager of the Year Award from the International Information Management Institute for outstanding project management and innovation in the field.
- Recognized with the Excellence in Project Management Award by the Project Management Institute (PMI) for delivering exceptional results and contributions to the profession.
- Honored with the Information Technology Leadership Award by the Association for Information Technology Professionals for innovative and transformational leadership in the industry.
Languages
- English
- French
- German
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How To Write Resume For Information Support Project Manager
- Quantify your accomplishments with specific metrics and results to demonstrate your impact.
- Highlight your ability to work effectively with stakeholders at all levels, including technical and non-technical teams.
- Showcase your understanding of information security best practices and compliance requirements.
- Emphasize your leadership skills and ability to motivate and guide a team of information support specialists.
Essential Experience Highlights for a Strong Information Support Project Manager Resume
- Managed and executed complex information management projects, integrating multiple data sources and streamlining data processing for improved decision-making.
- Developed and implemented an enterprise-wide knowledge management system, centralizing information and enhancing collaboration across various departments.
- Established and maintained partnerships with external vendors, ensuring seamless integration of information systems and support services.
- Led the implementation of an agile development framework for information support projects, reducing project timelines by 20%.
- Managed a team of information support specialists, providing technical guidance, training, and ongoing support to users across the organization.
- Conducted comprehensive assessments of information support needs, identifying areas for improvement and developing tailored solutions.
Frequently Asked Questions (FAQ’s) For Information Support Project Manager
What are the key skills required for an Information Support Project Manager?
Key skills include project management, IT service management, agile project management, Scrum, Kanban, Jira, data analysis, information security, and communication.
What are the primary responsibilities of an Information Support Project Manager?
Primary responsibilities include managing information management projects, developing knowledge management systems, implementing agile development frameworks, managing teams of information support specialists, and conducting needs assessments.
What is the career path for an Information Support Project Manager?
Potential career paths include Information Technology Manager, Chief Information Officer, or Program Manager.
What are the challenges faced by Information Support Project Managers?
Challenges include managing complex projects, integrating diverse data sources, ensuring information security, and meeting the evolving needs of the organization.
What are the top companies that hire Information Support Project Managers?
Top companies that hire Information Support Project Managers include Google, Microsoft, Amazon, IBM, and Oracle.