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Phillip Ramos
Information Systems Technician
Summary
Seasoned Information Systems Technician with 8+ years of experience in managing and maintaining IT infrastructure, including servers, workstations, network devices, and operating systems. Demonstrated expertise in installing, configuring, and troubleshooting hardware and software systems, providing technical support, and monitoring network performance. Proven ability to deploy and manage security measures, perform system upgrades, and participate in disaster recovery procedures. Deep understanding of ITIL best practices and a commitment to delivering exceptional technical support.
Education
Bachelor’s Degree in Information Technology or Computer Science
December 2018
Skills
- Network Troubleshooting
- Server Administration
- VMware Management
- Cloud Computing
- SQL Database Management
- ITIL
Work Experience
Information Systems Technician
- Deployed and managed security measures, such as firewalls, intrusion detection systems, and antivirus software.
- Performed system upgrades, backups, and disaster recovery procedures.
- Collaborated with vendors to resolve hardware and software issues.
- Documented IT procedures and policies.
Information Systems Technician
- Managed and maintained IT infrastructure, including servers, workstations, network devices, and operating systems.
- Installed, configured, and troubleshooted hardware and software systems.
- Provided technical support to users via phone, email, and inperson.
- Monitored network performance and identified and resolved network issues.
Accomplishments
- Successfully migrated a complex data management system to the cloud, resulting in a 25% improvement in data access speed.
- Implemented a disaster recovery plan that ensured 100% data recovery within 24 hours after a server outage.
- Developed a custom software solution that automated routine IT tasks, freeing up 15% of the teams workload.
- Optimized network performance by 10% through implementing advanced traffic routing algorithms.
- Modernized the IT infrastructure by implementing virtualization and cloud computing technologies.
Awards
- Received the IT Excellence Award for outstanding contributions to the implementation of new IT systems.
- Recognized for exceptional performance in troubleshooting and resolving critical network issues.
- Awarded the Employee of the Month for consistently exceeding expectations and providing exceptional technical support.
- Received a commendation for innovative work in developing an IT monitoring and analytics dashboard.
Certificates
- CompTIA A+
- CompTIA Network+
- MCSA: Server Infrastructure
- VMware vSphere
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Essential Experience Highlights for a Strong Information Systems Technician Resume
- Managed and maintained IT infrastructure, including servers, workstations, network devices, and operating systems.
- Installed, configured, and troubleshooted hardware and software systems.
- Provided technical support to users via phone, email, and in-person.
- Monitored network performance and identified and resolved network issues.
- Deployed and managed security measures, such as firewalls, intrusion detection systems, and antivirus software.
- Performed system upgrades, backups, and disaster recovery procedures.
- Collaborated with vendors to resolve hardware and software issues.
Frequently Asked Questions (FAQ’s) For Information Systems Technician
What are the most important skills for an Information Systems Technician?
The most important skills for an Information Systems Technician include network troubleshooting, server administration, VMware management, cloud computing, SQL database management, and ITIL.
What are the career prospects for an Information Systems Technician?
Information Systems Technicians are in high demand due to the increasing reliance on technology in businesses of all sizes. With experience and additional certifications, Information Systems Technicians can advance to roles such as Network Administrator, Systems Administrator, or IT Manager.
What are the best companies to work for as an Information Systems Technician?
Top companies that hire Information Systems Technicians include IBM, Microsoft, Google, Amazon, and Cisco.
What is the typical salary for an Information Systems Technician?
According to Glassdoor, the average salary for an Information Systems Technician in the United States is around $70,000 per year.
What are the educational requirements to become an Information Systems Technician?
Most Information Systems Technicians have a bachelor’s degree in Information Technology, Computer Science, or a related field.
What certifications are valuable for an Information Systems Technician?
Valuable certifications for an Information Systems Technician include CompTIA A+, Network+, Security+, and ITIL.