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Zephyr Simmons
Information Technology Account Manager (IT Account Manager)
Summary
Highly motivated and experienced Information Technology Account Manager (IT Account Manager) with over 5 years of experience in managing a portfolio of enterprise IT accounts, generating millions in annual revenue and expanding the customer base. Proven ability to develop and implement strategic account plans, source and close new business opportunities, negotiate and manage complex contracts, provide technical guidance and support to customers, and conduct thorough account reviews to identify areas for improvement. Excellent customer relationship management (CRM) skills and experience with ITIL service management, account planning and management, Salesforce, Microsoft Dynamics 365, and Zoho CRM.
Education
Bachelor’s Degree in Computer Science or a related field
November 2015
Skills
- Customer Relationship Management (CRM)
- ITIL Service Management
- Account Planning and Management
- Salesforce
- Microsoft Dynamics 365
- Zoho CRM
Work Experience
Information Technology Account Manager (IT Account Manager)
- Provided technical guidance and support to customers, resolving complex IT issues.
- Conducted thorough account reviews and identified areas for improvement, resulting in increased account profitability.
- Developed and implemented marketing campaigns to increase brand awareness and generate leads.
- Managed customer relationships, building strong rapport and fostering trust.
Information Technology Account Manager (IT Account Manager)
- Managed a portfolio of over 50 enterprise IT accounts, generating $10 million in annual revenue.
- Developed and implemented strategic account plans that resulted in a 20% increase in customer retention.
- Sourced and closed new business opportunities, expanding the customer base by 15%.
- Negotiated and managed complex contracts, ensuring compliance with company policies and customer requirements.
Accomplishments
- Developed and implemented a customized account management strategy, resulting in a 25% increase in client revenue.
- Successfully secured and closed multiple highvalue contracts, expanding the client base by 20%.
- Identified and resolved critical account issues proactively, minimizing downtime and maintaining client satisfaction.
- Streamlined account management processes through automation, improving efficiency by 30% and reducing turnaround time.
- Established strong relationships with key stakeholders, fostering collaboration and ensuring smooth account management.
Awards
- Recognized as Top Account Manager for exceeding sales targets by 150% consistently.
- Awarded the Presidents Club for outstanding customer satisfaction and revenue generation.
- Honored with the Excellence in Account Management Award for driving exceptional account growth and client retention.
- Recipient of the Account Management Star Award for exceptional client advocacy and business development.
Certificates
- Certified Information Systems Security Professional (CISSP)
- Certified Information Systems Auditor (CISA)
- Certified Information Security Manager (CISM)
- ITIL Foundation Certification
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How To Write Resume For Information Technology Account Manager (IT Account Manager)
- Highlight your experience in managing a portfolio of enterprise IT accounts and generating revenue.
- Showcase your ability to develop and implement strategic account plans that lead to customer retention and growth.
- Demonstrate your skills in sourcing and closing new business opportunities.
- Emphasize your experience in negotiating and managing complex contracts.
- Highlight your technical guidance and support skills, and your ability to resolve complex IT issues.
Essential Experience Highlights for a Strong Information Technology Account Manager (IT Account Manager) Resume
- Managed a portfolio of over 50 enterprise IT accounts, generating $10 million in annual revenue.
- Developed and implemented strategic account plans that resulted in a 20% increase in customer retention.
- Sourced and closed new business opportunities, expanding the customer base by 15%.
- Negotiated and managed complex contracts, ensuring compliance with company policies and customer requirements.
- Provided technical guidance and support to customers, resolving complex IT issues.
- Conducted thorough account reviews and identified areas for improvement, resulting in increased account profitability.
- Developed and implemented marketing campaigns to increase brand awareness and generate leads.
Frequently Asked Questions (FAQ’s) For Information Technology Account Manager (IT Account Manager)
What is an IT Account Manager?
An IT Account Manager is responsible for managing a portfolio of enterprise IT accounts, generating revenue, developing and implementing strategic account plans, sourcing and closing new business opportunities, negotiating and managing complex contracts, providing technical guidance and support to customers, and conducting thorough account reviews to identify areas for improvement.
What are the key skills and qualifications for an IT Account Manager?
The key skills and qualifications for an IT Account Manager include a bachelor’s degree in computer science or a related field, experience in managing a portfolio of enterprise IT accounts, experience in developing and implementing strategic account plans, experience in sourcing and closing new business opportunities, experience in negotiating and managing complex contracts, experience in providing technical guidance and support to customers, and experience in conducting thorough account reviews to identify areas for improvement.
What is the career path for an IT Account Manager?
The career path for an IT Account Manager can lead to roles such as IT Sales Manager, IT Business Development Manager, or IT Director.
What are the earning prospects for an IT Account Manager?
The earning prospects for an IT Account Manager can vary depending on experience, skills, and location, but the average salary for an IT Account Manager in the United States is around $100,000 per year.
What are the challenges of being an IT Account Manager?
The challenges of being an IT Account Manager include managing a large portfolio of accounts, meeting revenue targets, developing and implementing strategic account plans, sourcing and closing new business opportunities, negotiating and managing complex contracts, and providing technical guidance and support to customers.