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Karen Jones
Infrastructure Technician
Summary
Infrastructure Technician with 3+ years of experience in managing and maintaining komplex network infrastructure, including routers, switches, firewalls, and load balancers. Proven ability to provide technical support and troubleshooting for endusers and system administrators. Experience in installing, configuring, and maintaining Windows and Linux operating systems on servers and workstations. Hands-on experience deploying and managing cloudbased infrastructure using AWS and Azure. Strong knowledge of network monitoring and troubleshooting using industrystandard tools such as Wireshark and tcpdump. Expertise in implementing and maintaining security protocols and procedures to protect against unauthorized access and data breaches. Excellent communication and interpersonal skills, with a proven ability to collaborate with vendors and other stakeholders to resolve complex technical issues and ensure seamless system integration.
Education
Bachelor’s degree in Computer Science or a related field
July 2017
Skills
- Network Monitoring
- Server Administration
- Virtualization
- Cloud Computing
- Network Security
- Operating Systems (Windows, Linux)
Work Experience
Infrastructure Technician
- Monitored network performance and identified and resolved network issues using industrystandard tools such as Wireshark and tcpdump.
- Implemented and maintained security protocols and procedures to protect against unauthorized access and data breaches.
- Collaborated with vendors and other stakeholders to resolve complex technical issues and ensure seamless system integration.
- Performed regular maintenance and upgrades to ensure optimal system performance and reliability.
Infrastructure Technician
- Managed and maintained a complex network infrastructure, including routers, switches, firewalls, and load balancers.
- Provided technical support and troubleshooting for endusers and system administrators.
- Installed, configured, and maintained Windows and Linux operating systems on servers and workstations.
- Deployed and managed cloudbased infrastructure using AWS and Azure.
Accomplishments
- Led the implementation of a new cloud infrastructure, resulting in a 30% increase in application availability and a 15% reduction in operating costs.
- Troubleshooted a complex network issue that had caused a service outage, restoring connectivity within 2 hours and minimizing business impact.
- Designed and deployed a network architecture for a new office, ensuring seamless integration with the existing infrastructure and meeting all security and performance requirements.
- Monitored and maintained a largescale data center, ensuring optimal performance and uptime, while adhering to strict security protocols.
- Managed a team of infrastructure engineers, providing technical guidance, training, and support, resulting in a 35% increase in team productivity.
Awards
- Awarded Employee of the Month for exceptional performance in maintaining infrastructure uptime.
- Recognized with the Infrastructure Excellence Award for implementing cuttingedge solutions that improved network efficiency.
- Received the IT Innovation Award for developing and deploying an automated system that reduced infrastructure management time by 25%.
Certificates
- VMware Certified Professional (VCP)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Solutions Expert (MCSE)
- CompTIA Server+
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How To Write Resume For Infrastructure Technician
- Highlight your skills and experience: In your resume, make sure to highlight your skills and experience in managing and maintaining network infrastructure, including routers, switches, firewalls, and load balancers. Also, mention your experience in providing technical support and troubleshooting for endusers and system administrators.
- Showcase your knowledge of industrystandard tools: In your resume, showcase your knowledge of industrystandard tools such as Wireshark and tcpdump for network monitoring and troubleshooting. Also, mention your expertise in implementing and maintaining security protocols and procedures to protect against unauthorized access and data breaches.
- Quantify your accomplishments: In your resume, quantify your accomplishments whenever possible. For example, you can mention the number of networks you have managed, the number of tickets you have resolved, or the number of security breaches you have prevented.
- Proofread your resume carefully: Before submitting your resume, proofread it carefully for any errors. Make sure that your grammar and spelling are correct, and that your resume is wellorganized and easy to read.
Essential Experience Highlights for a Strong Infrastructure Technician Resume
- Managed and maintained a complex network infrastructure, including routers, switches, firewalls, and load balancers.
- Provided technical support and troubleshooting for endusers and system administrators.
- Installed, configured, and maintained Windows and Linux operating systems on servers and workstations.
- Deployed and managed cloudbased infrastructure using AWS and Azure.
- Monitored network performance and identified and resolved network issues using industrystandard tools such as Wireshark and tcpdump.
- Implemented and maintained security protocols and procedures to protect against unauthorized access and data breaches.
- Collaborated with vendors and other stakeholders to resolve complex technical issues and ensure seamless system integration.
Frequently Asked Questions (FAQ’s) For Infrastructure Technician
What are the key responsibilities of an Infrastructure Technician?
The key responsibilities of an Infrastructure Technician include managing and maintaining network infrastructure, providing technical support and troubleshooting, installing and configuring operating systems, deploying and managing cloudbased infrastructure, monitoring network performance, and implementing and maintaining security protocols.
What are the qualifications for an Infrastructure Technician?
The qualifications for an Infrastructure Technician typically include a Bachelor’s degree in Computer Science or a related field, as well as experience in managing and maintaining network infrastructure, providing technical support, and troubleshooting.
What are the skills required for an Infrastructure Technician?
The skills required for an Infrastructure Technician include knowledge of network infrastructure, operating systems, cloudbased infrastructure, security protocols, and troubleshooting techniques.
What are the career prospects for an Infrastructure Technician?
The career prospects for an Infrastructure Technician are good, as the demand for qualified technicians is expected to grow in the coming years.
What is the average salary for an Infrastructure Technician?
The average salary for an Infrastructure Technician varies depending on experience and location, but is typically around $70,000 per year.
What are the benefits of working as an Infrastructure Technician?
The benefits of working as an Infrastructure Technician include a good salary, job security, and the opportunity to work with cuttingedge technology.