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Stanley Morgan
Insurance Processing Clerk
Summary
Highly skilled Insurance Processing Clerk with 5+ years of experience in the insurance industry. Proficient in processing over 500 insurance claims per day, ensuring accuracy and compliance with industry regulations. Expertise in utilizing insurance software systems to manage claim intake, adjudication, and payments. Proven ability to handle customer inquiries and resolve insurance-related issues efficiently, providing exceptional support. Strong investigative skills to determine coverage eligibility and process claims payments accurately. Maintained detailed claim files and documented all insurance-related transactions meticulously, adhering to strict confidentiality guidelines.
Education
Associate Degree in Business Administration
July 2019
Skills
- Insurance Policy Processing
- Claims Processing
- Policy Issuance
- Endorsements and Changes
- Premium Billing and Collections
- Customer Service and Support
Work Experience
Insurance Processing Clerk
- Maintained detailed claim files and documented all insurancerelated transactions meticulously.
- Communicated effectively with policyholders, agents, and adjusters to facilitate claim resolution.
- Adhered to strict confidentiality guidelines and maintained the integrity of sensitive customer information.
- Worked effectively in a fastpaced and deadlinedriven environment, meeting performance targets consistently.
Insurance Processing Clerk
- Processed over 500 insurance claims per day, ensuring accuracy and compliance with industry regulations.
- Utilized insurance software systems (e.g., Guidewire, Duck Creek) to manage claim intake, adjudication, and payments.
- Handled customer inquiries and resolved insurancerelated issues efficiently, providing exceptional support.
- Conducted thorough investigations to determine coverage eligibility and process claims payments accurately.
Accomplishments
- Successfully implemented a new claims processing system, reducing processing time by 20% and improving accuracy by 15%.
- Developed and implemented a new training program for new hires, resulting in a 30% decrease in onboarding time and a 10% increase in employee retention.
- Established a new process for handling complex claims, reducing resolution time by 40% and increasing customer satisfaction.
- Introduced automation into the claims processing workflow, resulting in a 25% increase in efficiency and a 12% reduction in operating costs.
- Developed a new method for risk assessment, resulting in a 15% decrease in underwriting losses and an increase in policyholder satisfaction.
Awards
- Received the Employee of the Quarter award for consistently exceeding performance targets in claims processing.
- Recognized for outstanding customer service, receiving consistently positive feedback from policyholders.
- Awarded the Top Performer award for achieving exceptional results in premium processing.
- Received the Presidents Award for innovative contributions to the claims department.
Certificates
- Certified Insurance Service Representative (CISR)
- Associate in Insurance Services (AIS)
- Fellow, Life Management Institute (FLMI)
- Certified Insurance Counselor (CIC)
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How To Write Resume For Insurance Processing Clerk
- Highlight your proficiency in insurance software systems, such as Guidewire or Duck Creek.
- Quantify your accomplishments, such as the number of claims processed or the amount of money saved.
- Demonstrate your customer service skills, such as your ability to resolve issues quickly and efficiently.
Essential Experience Highlights for a Strong Insurance Processing Clerk Resume
- Processed over 500 insurance claims per day, ensuring accuracy and compliance with industry regulations.
- Utilized insurance software systems (e.g., Guidewire, Duck Creek) to manage claim intake, adjudication, and payments.
- Handled customer inquiries and resolved insurance-related issues efficiently, providing exceptional support.
- Conducted thorough investigations to determine coverage eligibility and process claims payments accurately.
- Maintained detailed claim files and documented all insurance-related transactions meticulously.
- Communicated effectively with policyholders, agents, and adjusters to facilitate claim resolution.
Frequently Asked Questions (FAQ’s) For Insurance Processing Clerk
What is the average salary for an Insurance Processing Clerk?
The average salary for an Insurance Processing Clerk is around $40,000 per year.
What are the job prospects for Insurance Processing Clerks?
The job prospects for Insurance Processing Clerks are expected to be good over the next few years.
What are the qualifications for an Insurance Processing Clerk?
The qualifications for an Insurance Processing Clerk typically include a high school diploma or equivalent and some experience in the insurance industry.
What are the key skills for an Insurance Processing Clerk?
The key skills for an Insurance Processing Clerk include strong communication skills, attention to detail, and proficiency in Microsoft Office.