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Roland Baker
Liquor Stores and Agencies Supervisor
Summary
Highly motivated and experienced Liquor Stores and Agencies Supervisor with a proven track record of success in managing liquor stores and agencies. Possesses excellent leadership, communication, and customer service skills. Proven ability to develop and implement training programs, manage inventory, negotiate with vendors, and maintain a safe and compliant work environment.
Education
Bachelor’s Degree in Business Administration or a related field
April 2019
Skills
- Alcohol Management
- Beverage Management
- Budgeting and Planning
- Customer Relationship Management (CRM)
- Employee Management
- Inventory Management
Work Experience
Liquor Stores and Agencies Supervisor
- Implemented a customer loyalty program that increased repeat business by 15%.
- Maintained a safe and clean work environment in compliance with all applicable health and safety regulations.
- Conducted regular audits to ensure compliance with licensing requirements and industry best practices.
- Collaborated with marketing team to develop promotional campaigns that increased product sales.
Liquor Stores and Agencies Supervisor
- Supervised a team of 15 retail associates, ensuring exceptional customer service and adherence to company policies.
- Developed and implemented training programs to enhance employee knowledge of liquor regulations and product offerings.
- Managed inventory of over 5,000 SKUs, optimizing stock levels and minimizing shrink.
- Negotiated with vendors to secure favorable pricing and product availability.
Accomplishments
- Successfully optimized inventory management practices, reducing stock wastage by 20% and increasing inventory turnover by 10%.
- Developed and implemented a comprehensive training program for new employees, reducing onboarding time by 30% and improving employee retention by 15%.
- Negotiated favorable contracts with suppliers, leading to a 10% reduction in purchasing costs and ensuring the availability of highquality products.
- Established a strong working relationship with law enforcement and regulatory agencies, ensuring compliance with all applicable laws and regulations.
- Successfully completed a certification in alcohol beverage compliance, demonstrating a deep understanding of industry regulations.
Awards
- Received the Exceptional Leadership Award for managing a team of 50+ employees and consistently exceeding sales targets by 15%.
- Recognized for Outstanding Customer Service for consistently resolving customer inquiries promptly and effectively, resulting in a 98% customer satisfaction rating.
- Awarded Employee of the Year for exceptional performance in sales, inventory management, and team leadership.
- Received Excellence in Merchandising Award for creating innovative and effective product displays that increased sales by 5%.
Certificates
- Certified Liquor and Wine Professional (CLWP)
- Certified Alcohol and Drug Counselor (CADC)
- Certified Restaurant Manager (CRM)
- National Restaurant Association ServSafe Certification
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Essential Experience Highlights for a Strong Liquor Stores and Agencies Supervisor Resume
- Supervise a team of retail associates, ensuring exceptional customer service and adherence to company policies.
- Develop and implement training programs to enhance employee knowledge of liquor regulations and product offerings.
- Manage inventory of over 5,000 SKUs, optimizing stock levels and minimizing shrink.
- Negotiate with vendors to secure favorable pricing and product availability.
- Implement customer loyalty programs to increase repeat business.
- Maintain a safe and clean work environment in compliance with all applicable health and safety regulations.
- Conduct regular audits to ensure compliance with licensing requirements and industry best practices.
Frequently Asked Questions (FAQ’s) For Liquor Stores and Agencies Supervisor
What are the key responsibilities of a Liquor Stores and Agencies Supervisor?
The key responsibilities of a Liquor Stores and Agencies Supervisor include supervising a team of retail associates, developing and implementing training programs, managing inventory, negotiating with vendors, implementing customer loyalty programs, and maintaining a safe and compliant work environment.
What are the qualifications for a Liquor Stores and Agencies Supervisor?
The qualifications for a Liquor Stores and Agencies Supervisor typically include a bachelor’s degree in business administration or a related field, as well as several years of experience in the liquor industry.
What are the career prospects for a Liquor Stores and Agencies Supervisor?
The career prospects for a Liquor Stores and Agencies Supervisor are good, with the potential to advance to management positions such as Store Manager or General Manager.
What are the challenges of being a Liquor Stores and Agencies Supervisor?
The challenges of being a Liquor Stores and Agencies Supervisor include managing a team of employees, ensuring compliance with all applicable laws and regulations, and maintaining a safe and profitable work environment.
What are the rewards of being a Liquor Stores and Agencies Supervisor?
The rewards of being a Liquor Stores and Agencies Supervisor include the opportunity to work in a fast-paced and dynamic environment, the chance to make a difference in the community, and the potential to earn a good living.
What are the skills required to be a Liquor Stores and Agencies Supervisor?
The skills required to be a Liquor Stores and Agencies Supervisor include leadership, communication, customer service, inventory management, and negotiation.