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Wolfgang Turner
Lobby Concierge
Summary
Highly motivated and experienced Lobby Concierge with a proven track record of providing exceptional guest service and maintaining a welcoming and professional atmosphere. Proficient in managing front desk operations, resolving guest issues efficiently, maintaining a clean and organized lobby area, and assisting with special events and functions.
Education
Bachelor’s Degree in Hospitality Management
August 2016
Skills
- Customer Service
- Communication
- Problem Solving
- Attention to Detail
- Teamwork
- Courtesy
Work Experience
Lobby Concierge
- Maintained a clean and organized lobby area, creating a positive first impression for guests.
- Assisted with special events and functions, ensuring smooth coordination and guest enjoyment.
- Monitored lobby security, including video surveillance and access control systems.
- Provided first aid and emergency assistance as needed, maintaining a safe environment for guests.
Lobby Concierge
- Provided exceptional guest service to over 1,000 visitors per day, maintaining a welcoming and professional atmosphere.
- Managed front desk operations, including checkin, checkout, and room reservations, ensuring seamless guest experiences.
- Provided accurate and timely information to guests on hotel amenities, local attractions, and services.
- Handled guest complaints and issues efficiently, resolving them to ensure satisfaction.
Accomplishments
- Successfully streamlined guest checkin and checkout processes, reducing wait times by 20%.
- Implemented a comprehensive concierge training program, resulting in a 15% increase in guest satisfaction ratings.
- Developed and implemented a new valet parking system, increasing vehicle capacity by 30%.
- Effectively managed a team of 10 concierge staff, ensuring seamless guest interactions and a positive work environment.
- Successfully resolved over 50 guest complaints per month, maintaining a high level of guest satisfaction and minimizing negative reviews.
Awards
- Received the Concierge of the Year award for exceptional customer service and guest satisfaction
- Recognized with the Outstanding Lobby Concierge award for consistently exceeding expectations in guest relations
- Awarded the Golden Key for maintaining a 98% guest satisfaction rating throughout the year
Certificates
- Certified Concierge (CC)
- Certified Hospitality Administrator (CHA)
- Certified Hotel Administrator (CHA)
- Certified Facility Manager (CFM)
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How To Write Resume For Lobby Concierge
- Highlight your exceptional customer service skills and ability to build rapport with guests.
- Showcase your proficiency in handling a high volume of guests and managing front desk operations efficiently.
- Emphasize your attention to detail and ability to maintain a spotless and well-organized lobby area.
- Demonstrate your proactive approach to resolving guest issues and ensuring their satisfaction.
- Quantify your accomplishments whenever possible, such as the number of guests served or the number of complaints resolved.
Essential Experience Highlights for a Strong Lobby Concierge Resume
- Provided exceptional guest service to over 1,000 visitors per day, maintaining a welcoming and professional atmosphere.
- Managed front desk operations, including check-in, check-out, and room reservations, ensuring seamless guest experiences.
- Provided accurate and timely information to guests on hotel amenities, local attractions, and services.
- Handled guest complaints and issues efficiently, resolving them to ensure satisfaction.
- Maintained a clean and organized lobby area, creating a positive first impression for guests.
- Assisted with special events and functions, ensuring smooth coordination and guest enjoyment.
- Monitored lobby security, including video surveillance and access control systems.
Frequently Asked Questions (FAQ’s) For Lobby Concierge
What are the key responsibilities of a Lobby Concierge?
Providing exceptional guest service, managing front desk operations, handling guest complaints and issues, maintaining a clean and organized lobby area, and assisting with special events and functions.
What skills are required to be a successful Lobby Concierge?
Excellent customer service, communication, problem-solving, attention to detail, teamwork, and courtesy.
What is the typical work environment for a Lobby Concierge?
A fast-paced and demanding environment with a high volume of guests and frequent interactions with staff and management.
What are the career advancement opportunities for Lobby Concierges?
With experience and additional training, Lobby Concierges can advance to roles such as Front Office Manager, Guest Services Manager, or Hotel Manager.
What is the job outlook for Lobby Concierges?
The job outlook for Lobby Concierges is expected to grow in line with the hospitality industry.
How can I improve my chances of getting hired as a Lobby Concierge?
Develop your customer service skills, gain experience in a hospitality setting, and obtain a degree or certification in hospitality management.
What should I include in my Lobby Concierge resume?
Highlight your customer service skills, front desk operations experience, and ability to work in a fast-paced environment.