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Bridger Moore
Local Operator
Summary
Highly skilled Local Operator with 5+ years of experience in coordinating with dispatchers and crews to ensure efficient work order completion. Proven ability to perform preventive maintenance on network equipment, troubleshoot and resolve network issues, including fiber cuts and equipment failures. Expertise in installing and configuring new network equipment and cabling, and monitoring network performance to identify potential problems and trends. Strong communication and teamwork skills, with a proven track record of mentoring new employees and providing technical support to colleagues.
Education
Associate’s Degree in Telecommunications or a related field
June 2018
Skills
- Telecommunication Network Engineering
- Central Office Equipment Installation and Maintenance
- Data Communications and Signaling Protocols
- Copper and Fiber Optic Cable Installation and Troubleshooting
- Voice over IP (VoIP) Technology
- Analog and Digital Transmission Systems
Work Experience
Local Operator
- Monitored network performance to identify potential problems and trends.
- Documented and tracked work orders, ensuring timely and accurate reporting.
- Worked in a team environment to complete projects and meet deadlines.
- Mentored new employees and provided technical support to colleagues.
Local Operator
- Coordinated with dispatchers and crews to ensure efficient work order completion.
- Performed preventive maintenance on network equipment to minimize outages.
- Troubleshot and resolved network issues, including fiber cuts and equipment failures.
- Installed and configured new network equipment and cabling.
Accomplishments
- Successfully resolved over 100 customer inquiries per day, achieving a 90% customer satisfaction rating.
- Developed a new call routing system that reduced average call handling time by 15%.
- Improved network availability by 99.9% through proactive monitoring and maintenance.
- Developed a training program for new local operators that resulted in a 30% increase in productivity.
- Implemented a new CRM system that streamlined customer interactions, leading to a 10% increase in customer satisfaction.
Awards
- Received Local Operator of the Year Award for outstanding performance in customer service and technical troubleshooting.
- Awarded the Excellence in Telecommunications Award for implementing innovative solutions that improved call center efficiency.
- Honored with the Presidents Award for consistent dedication and exceptional customer service.
- Recognized for implementing a remote management system that reduced downtime by 20%.
Certificates
- FCC General Radiotelephone Operator License (GROL)
- OSHA 10-Hour Construction Safety Certification
- BICSI Registered Communications Distribution Designer (RCDD)
- CompTIA A+ or Network+ Certification
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How To Write Resume For Local Operator
- Highlight your strong communication and teamwork skills, as they are essential for success in this role.
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Essential Experience Highlights for a Strong Local Operator Resume
- Coordinate with dispatchers and crews to ensure efficient work order completion.
- Perform preventive maintenance on network equipment to minimize outages.
- Troubleshoot and resolve network issues, including fiber cuts and equipment failures.
- Install and configure new network equipment and cabling.
- Monitor network performance to identify potential problems and trends.
- Document and track work orders, ensuring timely and accurate reporting.
- Work in a team environment to complete projects and meet deadlines.
- Mentor new employees and provide technical support to colleagues.
Frequently Asked Questions (FAQ’s) For Local Operator
What are the primary responsibilities of a Local Operator?
Local Operators are responsible for coordinating with dispatchers and crews to ensure efficient work order completion, performing preventive maintenance on network equipment, troubleshooting and resolving network issues, installing and configuring new network equipment and cabling, and monitoring network performance to identify potential problems and trends.
What are the essential skills required for a Local Operator?
Local Operators should possess strong communication and teamwork skills, as well as expertise in telecommunication network engineering, central office equipment installation and maintenance, data communications and signaling protocols, copper and fiber optic cable installation and troubleshooting, voice over IP (VoIP) technology, and analog and digital transmission systems.
What is the typical work environment for a Local Operator?
Local Operators typically work in an office or field setting, and may be required to work irregular hours, including evenings, weekends, and holidays.
What are the career advancement opportunities for a Local Operator?
With experience and additional training, Local Operators may advance to roles such as Network Technician, Field Engineer, or Network Manager.
What is the average salary for a Local Operator?
The average salary for a Local Operator in the United States is around $60,000 per year.
What are the key challenges faced by Local Operators?
Local Operators may face challenges such as working in remote locations, dealing with inclement weather conditions, and troubleshooting complex network issues.
What are the key trends impacting the role of Local Operators?
Local Operators are increasingly required to have expertise in new technologies such as fiber optics, wireless networks, and cloud computing.