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Alvin Mitchell
Long Distance Billing Operator
Summary
Highly skilled and experienced Long Distance Billing Operator with over 10 years of experience in the telecommunications industry. Proven ability to negotiate favorable rates with carriers, process and bill long distance call records accurately and efficiently, and provide exceptional customer service. Strong knowledge of billing systems, call management software, and industry regulations. Committed to delivering high-quality service and ensuring customer satisfaction.
Education
Associate Degree
August 2019
Skills
- Outbound and Inbound Call Handling
- Telecommunication Billing Systems
- Call Management Software
- Long Distance Billing Processing
- Customer Service and Support
- Problem-Solving and Troubleshooting
Work Experience
Long Distance Billing Operator
- Provided exceptional customer service, resolving billing inquiries and addressing customer concerns promptly
- Developed and implemented standard operating procedures for billing processes, ensuring compliance and efficiency
- Collaborated with crossfunctional teams, including network engineers and finance, to resolve billing issues and optimize operations
- Trained and mentored new team members, ensuring smooth transitions and knowledge transfer
Long Distance Billing Operator
- Negotiated with carriers to secure favorable rates for long distance calls, resulting in cost savings of over 10%
- Processed and billed over 5,000 long distance call records daily, ensuring accurate and timely billing for clients
- Monitored call volumes and identified patterns to optimize call routing, improving call quality and efficiency
- Analyzed call records to detect potential fraud and abuse, protecting clients from unauthorized charges
Accomplishments
- Implemented new billing technology resulting in a 25% reduction in call processing time.
- Developed and implemented a comprehensive training program for new operators, improving team efficiency by 15%.
- Optimized billing processes, reducing customer complaints and improving client satisfaction.
- Handled complex billing inquiries with accuracy and efficiency, resolving issues within specified timelines.
- Collaborated with other departments to ensure smooth coordination and resolution of billing disputes.
Certificates
- CompTIA A+
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation
- Billing and Revenue Management (BRM) Certification
Languages
- English
- French
- German
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How To Write Resume For Long Distance Billing Operator
- Highlight your experience in negotiating favorable rates with carriers and quantifying the cost savings achieved.
- Showcase your efficiency in processing a high volume of call records daily.
- Emphasize your skills in detecting fraud and abuse, protecting clients from unauthorized charges.
- Highlight your strong customer service and problem-solving abilities.
Essential Experience Highlights for a Strong Long Distance Billing Operator Resume
- Negotiated with carriers to secure favorable rates for long distance calls, resulting in significant cost savings for clients.
- Processed and billed over 5,000 long distance call records daily, ensuring accuracy and timely billing for clients.
- Monitored call volumes and identified patterns to optimize call routing, improving call quality and efficiency.
- Analyzed call records to detect potential fraud and abuse, protecting clients from unauthorized charges.
- Provided exceptional customer service, resolving billing inquiries and addressing customer concerns promptly.
- Developed and implemented standard operating procedures for billing processes, ensuring compliance and efficiency.
Frequently Asked Questions (FAQ’s) For Long Distance Billing Operator
What are the key responsibilities of a Long Distance Billing Operator?
The key responsibilities of a Long Distance Billing Operator include negotiating rates with carriers, processing and billing call records, monitoring call volumes, detecting fraud and abuse, and providing exceptional customer service.
What are the educational requirements for a Long Distance Billing Operator?
Most Long Distance Billing Operators have at least an Associate Degree in a related field, such as business administration or telecommunications.
What are the career prospects for a Long Distance Billing Operator?
Long Distance Billing Operators can advance to roles such as Billing Manager, Customer Service Manager, or Operations Manager.
What are the challenges faced by Long Distance Billing Operators?
Long Distance Billing Operators may face challenges such as dealing with high call volumes, resolving billing disputes, and staying up-to-date on industry regulations.
What are the skills required to be a successful Long Distance Billing Operator?
Successful Long Distance Billing Operators possess skills such as negotiation, problem-solving, customer service, and attention to detail.
How can I improve my resume for a Long Distance Billing Operator position?
To improve your resume for a Long Distance Billing Operator position, highlight your experience in negotiating rates, processing call records, detecting fraud, and providing excellent customer service. Use specific examples and quantify your accomplishments whenever possible.