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Jorge Mendoza
Long Distance Operator (LD Operator)
Summary
Skilled Long Distance Operator (LD Operator) with 5+ years of experience in the telecommunications industry. Expertise in handling high call volumes, providing exceptional customer service, and troubleshooting technical issues. Proficient in utilizing advanced call routing and call management software to optimize efficiency.
Education
Associate degree in Telecommunications
December 2014
Skills
- Toll-Free
- Customer Service
- Network Troubleshooting
- Voice Over IP (VoIP)
- Packet Switching
- Data Networking
Work Experience
Long Distance Operator (LD Operator)
- Maintained accurate and uptodate records of customer interactions.
- Collaborated with other departments to resolve customer issues and improve the overall call experience.
- Monitored and analyzed call patterns to identify trends and areas for improvement.
- Participated in regular training to stay abreast of industry best practices and new technologies.
Long Distance Operator (LD Operator)
- Handled an average of 200 calls per day, providing exceptional customer service.
- Utilized advanced call routing and call management software to optimize efficiency.
- Developed and implemented strategies to improve call quality and reduce wait times.
- Provided technical support to customers experiencing difficulties with long distance calls.
Accomplishments
- Challenge Developed and implemented a new training program that reduced call handling time by 15%.
- Action Collaborated with the quality assurance team to identify and address areas of improvement in call handling processes.
- Result Implemented a new tracking system that increased call resolution rate by 20%.
- Challenge Streamlined call routing procedures to reduce wait times and improve customer satisfaction.
- Action Developed and delivered presentations on best practices in long distance operations.
Awards
- Recognized for providing exceptional customer service, maintaining a high level of accuracy, and consistently exceeding performance goals.
- Awarded the Top Performer of the Month title for consistently delivering highquality service and resolving customer inquiries promptly.
- Received the Customer Service Excellence Award for consistently going above and beyond in meeting and exceeding customer expectations.
- Recognized for maintaining a zeroerror rate in handling complex customer inquiries.
Certificates
- CompTIA A+
- CompTIA Network+
- Cisco Certified Network Associate (CCNA)
- Avaya Certified Expert (ACE)
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How To Write Resume For Long Distance Operator (LD Operator)
- Highlight your customer service skills and experience handling high call volumes.
- Demonstrate your proficiency in using call routing and management software.
- Quantify your accomplishments, such as reducing wait times or improving call quality.
- Showcase your problem-solving abilities and experience in resolving customer issues.
Essential Experience Highlights for a Strong Long Distance Operator (LD Operator) Resume
- Handled an average of 200 calls per day, providing exceptional customer service.
- Utilized advanced call routing and call management software to optimize efficiency.
- Developed and implemented strategies to improve call quality and reduce wait times.
- Provided technical support to customers experiencing difficulties with long distance calls.
- Maintained accurate and up-to-date records of customer interactions.
- Collaborated with other departments to resolve customer issues and improve the overall call experience.
- Monitored and analyzed call patterns to identify trends and areas for improvement.
Frequently Asked Questions (FAQ’s) For Long Distance Operator (LD Operator)
What is the role of a Long Distance Operator (LD Operator)?
An LD Operator is responsible for handling long distance phone calls, providing customer service, resolving technical issues, and maintaining accurate records.
What are the key skills required for an LD Operator?
Excellent communication and customer service skills, proficiency in using call routing software, problem-solving abilities, and knowledge of telecommunications technology.
What are the career prospects for an LD Operator?
LD Operators can advance to supervisory or management roles within the telecommunications industry or pursue careers in customer service or technical support.
What is the average salary for an LD Operator?
The average salary for an LD Operator in the United States is around $40,000 per year.
What are the challenges faced by LD Operators?
LD Operators may face challenges such as handling high call volumes, dealing with difficult customers, and staying up-to-date with the latest telecommunications technology.
What are some tips for writing a standout LD Operator resume?
Highlight your customer service skills, experience using call routing software, and ability to resolve technical issues.