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Canyon Hawkins
Mail Teller
Summary
Highly experienced Mail Teller with 5+ years of expertise in processing mail, providing superior customer service, and managing mailroom operations. Proven ability to process over 1,000 pieces of mail per hour with accuracy and efficiency. Skilled in implementing innovative solutions to streamline mail handling and reduce processing times. Recognized for exceptional communication, problem-solving, and leadership abilities.
Education
Associate of Science in Office Administration
July 2017
Skills
- Cash Handling
- Customer Service
- Transaction Processing
- Attention to Detail
- Accuracy
- Problem-Solving
Work Experience
Mail Teller
- Successfully implemented new sorting and routing systems, reducing mail processing times by 15%.
- Trained and supervised new Mail Tellers, ensuring a consistent and highquality performance.
- Collaborated with other departments to improve overall mailroom operations and streamline communication.
- Developed and implemented a new mail tracking system, improving accountability and reducing lost mail incidents.
Mail Teller
- Processed an average of 1,000 pieces of mail per hour, ensuring accurate delivery and tracking information.
- Maintained a secure and organized work environment, ensuring the confidentiality of sensitive customer information.
- Provided excellent customer service, resolving inquiries and handling complaints efficiently.
- Utilized a comprehensive understanding of postal regulations and procedures to ensure compliance and maximize efficiency.
Accomplishments
- Automated mail sorting process, reducing manual labor by 35% and increasing accuracy by 10%
- Implemented new security measures, reducing mail tampering incidents by 20%
- Trained and supervised junior Mail Tellers, improving overall team efficiency by 15%
- Developed and implemented a new system for tracking and monitoring mail deliveries, resulting in a 5% increase in ontime deliveries
- Identified and resolved operational inefficiencies, leading to a 10% reduction in processing time
Awards
- Recognition for outstanding performance in mail processing efficiency
- Award for exceptional customer service skills
- Award for maintaining a safe and secure work environment
- Team Award for Exemplary Performance in Mail Processing
Certificates
- Bank Secrecy Act (BSA) Certification
- Anti-Money Laundering (AML) Certification
- International Compliance Association (ICA) Certification
- Certified Anti-Money Laundering Specialist (CAMS)
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How To Write Resume For Mail Teller
- Quantify your accomplishments with specific metrics and results whenever possible.
- Highlight your experience in implementing innovative solutions that improved mailroom efficiency.
- Emphasize your ability to handle challenging customer interactions and resolve complaints effectively.
- Mention any certifications or training programs related to mail processing or customer service.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Mail Teller Resume
- Processed and sorted large volumes of mail, ensuring accurate delivery and tracking information.
- Maintained a secure and organized work environment, preserving the confidentiality of sensitive customer data.
- Interacted with customers professionally, resolving inquiries and handling complaints efficiently.
- Utilized knowledge of postal regulations and procedures to optimize mail processing and compliance.
- Implemented automated sorting and routing systems, resulting in a 15% reduction in mail processing time.
- Supervised and trained new Mail Tellers, ensuring adherence to performance standards and company policies.
Frequently Asked Questions (FAQ’s) For Mail Teller
What are the key responsibilities of a Mail Teller?
Mail Tellers are responsible for processing and sorting mail, providing customer service, and maintaining a secure and organized work environment. They must have a strong attention to detail, accuracy, and problem-solving skills.
What are the qualifications for becoming a Mail Teller?
Most Mail Teller positions require a high school diploma or equivalent. Some employers may prefer candidates with an associate degree in office administration or a related field.
What is the average salary for a Mail Teller?
The average salary for a Mail Teller in the United States is around $35,000 per year. However, salaries can vary depending on experience, location, and employer.
What are the career advancement opportunities for Mail Tellers?
Mail Tellers can advance to supervisory roles, such as Mailroom Manager or Postal Supervisor. With additional education and experience, they may also qualify for positions in other areas of the postal service or customer service industry.
What are the benefits of working as a Mail Teller?
Benefits of working as a Mail Teller include stable employment, opportunities for advancement, and the chance to develop valuable skills in mail processing, customer service, and teamwork.