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Vincent Smith
Medical Collections Specialist
Summary
Highly skilled and experienced Medical Collections Specialist with a proven track record of reducing account aging and improving collections outcomes. Expertise in medical billing, patient account management, insurance verification, collections follow-up, debt negotiation, and skip tracing. Successfully resolved over 90% of all disputes and maintained strong relationships with key referral sources. Proficient in utilizing a variety of collection techniques and collaborating with other departments, including finance, billing, and coding.
Key accomplishments include:
- Developed and implemented a new collections process that reduced account aging by 20%.
- Negotiated and settled over $1 million in delinquent patient accounts.
- Trained and supervised a team of junior collectors.
- Developed and maintained strong relationships with key referral sources.
- Utilized a variety of collection techniques, including phone, email, and mail.
- Managed a high volume of accounts while maintaining a high level of accuracy.
- Successfully resolved over 90% of all disputes.
- Collaborated with other departments, including finance, billing, and coding.
Education
Bachelor’s Degree in Healthcare Management or a related field
November 2017
Skills
- Medical Billing
- Patient Account Management
- Insurance Verification
- Collections Follow-Up
- Debt Negotiation
- Skip Tracing
Work Experience
Medical Collections Specialist
- Utilized a variety of collection techniques, including phone, email, and mail.
- Managed a high volume of accounts while maintaining a high level of accuracy.
- Successfully resolved over 90% of all disputes.
- Collaborated with other departments, including finance, billing, and coding.
Medical Collections Specialist
- Developed and implemented a new collections process that reduced account aging by 20%.
- Negotiated and settled over $1 million in delinquent patient accounts.
- Trained and supervised a team of junior collectors.
- Developed and maintained strong relationships with key referral sources.
Accomplishments
- Implemented a new collection strategy that increased account resolution rate by 15%.
- Established and maintained strong relationships with insurance carriers and thirdparty vendors.
- Reduced average account collection time by 18% through effective communication and negotiation.
- Developed and implemented a training program for new collection specialists.
- Collaborated with other departments to identify and address factors contributing to patient billing issues.
Awards
- Received Presidents Award for consistently exceeding performance targets by 20%.
- Recognized as Collection Specialist of the Month for outstanding negotiation skills.
- Received Excellence Award for maintaining the lowest complaint rate among all collection specialists.
- Acknowledged as the Top Performer for achieving the highest collection revenue.
Certificates
- Certified Medical Collection Specialist (CMCS)
- Certified Professional Collector (CPC)
- Healthcare Revenue Cycle Specialist (HRCS)
- Certified Coding Specialist (CCS)
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How To Write Resume For Medical Collections Specialist
- Highlight your experience in medical billing and collections, as well as your understanding of the healthcare industry.
- Demonstrate your negotiation and communication skills, as well as your ability to build and maintain relationships.
- Showcase your proficiency in using collection software and technology.
- Emphasize your attention to detail and your ability to work independently and as part of a team.
- Provide specific examples of your successes in reducing account aging and improving collections outcomes.
Essential Experience Highlights for a Strong Medical Collections Specialist Resume
- Develop and implement effective collection strategies to maximize revenue recovery.
- Negotiate and settle delinquent patient accounts, including payment plans and discounts.
- Manage a high volume of patient accounts, ensuring accurate and timely follow-up.
- Investigate and resolve patient disputes and complaints, maintaining positive patient relationships.
- Collaborate with other departments, including finance, billing, and coding, to ensure a seamless collections process.
- Monitor and report on key performance indicators to identify areas for improvement.
- Stay up-to-date on industry best practices and regulations related to medical collections.
Frequently Asked Questions (FAQ’s) For Medical Collections Specialist
What are the key skills required to be a successful Medical Collections Specialist?
Key skills include medical billing and collections experience, negotiation and communication skills, proficiency in collection software and technology, attention to detail, and the ability to work independently and as part of a team.
What are the career advancement opportunities for Medical Collections Specialists?
With experience and additional training, Medical Collections Specialists can advance to roles such as Collections Manager, Patient Account Manager, or Healthcare Revenue Cycle Analyst.
What are the ethical considerations for Medical Collections Specialists?
Medical Collections Specialists must adhere to ethical guidelines and regulations to ensure fair and respectful treatment of patients, including maintaining patient confidentiality and avoiding harassment or intimidation.
How can I improve my chances of getting a job as a Medical Collections Specialist?
To improve your chances of getting a job as a Medical Collections Specialist, consider obtaining a degree in Healthcare Management or a related field, gaining experience in medical billing and collections, and developing strong negotiation and communication skills.
What is the average salary for Medical Collections Specialists?
The average salary for Medical Collections Specialists varies depending on experience, location, and employer, but typically ranges from $40,000 to $60,000 per year.
What are the common challenges faced by Medical Collections Specialists?
Common challenges faced by Medical Collections Specialists include dealing with difficult patients, managing high workloads, and maintaining compliance with regulations.
How can I stay up-to-date on industry best practices for Medical Collections Specialists?
To stay up-to-date on industry best practices, consider attending industry conferences, reading trade publications, and participating in continuing education programs.