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Dean Foster
Motel Front Desk Attendant
Summary
Highly accomplished Motel Front Desk Attendant with over 5 years of experience in the hospitality industry. Proven ability to provide exceptional customer service, resolve guest complaints effectively, and maintain high levels of guest satisfaction. Skilled in handling daily operations, including room reservations, check-ins/check-outs, and key distribution. Strong communication and interpersonal skills, with experience in managing multiple tasks and working effectively in a team environment.
Education
Associate’s Degree in Hospitality Management
April 2016
Skills
- Guest Registration
- Room Assignment
- Reservation Management
- Telephone Handling
- Check-in and Check-out Procedures
- Key Management
Work Experience
Motel Front Desk Attendant
- Maintained a clean and organized front desk area, creating a welcoming and professional environment for guests.
- Assisted with housekeeping and other operational tasks as needed, supporting the smooth functioning of the motel.
- Communicated effectively with other departments and team members to ensure seamless guest experiences.
- Utilized a property management system to manage reservations, track guest information, and generate reports.
Motel Front Desk Attendant
- Provided excellent customer service to guests, resolving complaints and maintaining guest satisfaction with a 95% positive feedback rating.
- Managed daily operations including room reservations, checkins and checkouts, and key distribution, maintaining accuracy and efficiency.
- Processed payments and handled guest accounts accurately, reconciling cash drawers daily to ensure financial integrity.
- Monitored security cameras and responded to security incidents promptly, ensuring the safety and wellbeing of guests and staff.
Accomplishments
- Reduced guest checkout time by 15% by implementing a streamlined checkout process that eliminated unnecessary steps.
- Processed over 1,000 reservations per month accurately and efficiently, resulting in a 0% error rate.
- Improved guest loyalty by implementing a personalized welcome program that included a complimentary upgrade for firsttime guests.
- Assisted over 500 guests with special needs, providing them with personalized accommodations and ensuring their comfort.
- Identified opportunities to upsell services and amenities to guests, increasing revenue by 10%.
Awards
- Employee of the Month for consistently exceeding customer service standards and maintaining a positive guest experience.
- Top Performer Award for achieving a 98% guest satisfaction rating throughout the year.
- Bronze Award for exceptional problemsolving skills in resolving guest inquiries and complaints.
- Silver Award for maintaining high levels of efficiency and productivity in handling multiple tasks simultaneously.
Certificates
- Certified Front Desk Representative (CFDR)
- American Hotel & Lodging Educational Institute (AHLEI) Certification
- National Institute for Hospitality Management (NIHM) Certification
- ServSafe Food Handler Certification
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How To Write Resume For Motel Front Desk Attendant
- Highlight your exceptional customer service skills and experience in resolving guest complaints.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Showcase your proficiency in handling daily operations, including room reservations, check-ins/check-outs, and key management.
- Emphasize your ability to work effectively in a team environment and communicate clearly with guests and colleagues.
Essential Experience Highlights for a Strong Motel Front Desk Attendant Resume
- Provided excellent customer service to guests, resolving complaints and maintaining 95% positive feedback ratings.
- Managed daily operations, including room reservations, check-ins/check-outs, and key distribution, ensuring accuracy and efficiency.
- Processed payments, handled guest accounts accurately, and reconciled cash drawers daily to ensure financial integrity.
- Monitored security cameras and responded to security incidents promptly, ensuring the safety and well-being of guests and staff.
- Maintained a clean and organized front desk area, creating a welcoming and professional environment for guests.
- Assisted with housekeeping and other operational tasks as needed, supporting the smooth functioning of the motel.
- Communicated effectively with other departments and team members to ensure seamless guest experiences.
Frequently Asked Questions (FAQ’s) For Motel Front Desk Attendant
What are the key responsibilities of a Motel Front Desk Attendant?
Motel Front Desk Attendants are responsible for providing excellent customer service, managing daily operations, processing payments, monitoring security, maintaining the front desk area, and assisting with housekeeping and other operational tasks.
What skills are required to be a successful Motel Front Desk Attendant?
Successful Motel Front Desk Attendants possess strong customer service skills, proficiency in daily operations management, financial handling abilities, security awareness, and a commitment to maintaining a clean and organized work environment.
What is the work environment of a Motel Front Desk Attendant?
Motel Front Desk Attendants typically work in a fast-paced and demanding environment, requiring them to be adaptable, organized, and able to handle multiple tasks simultaneously.
What are the career advancement opportunities for Motel Front Desk Attendants?
With experience and additional training, Motel Front Desk Attendants can advance to roles such as Hotel Manager, Guest Services Manager, or Reservations Manager.
What is the salary range for Motel Front Desk Attendants?
The salary range for Motel Front Desk Attendants can vary depending on factors such as experience, location, and the size of the establishment. According to Salary.com, the average salary for Motel Front Desk Attendants in the United States is around $35,000 per year.
What are the educational requirements for Motel Front Desk Attendants?
While formal education is not always required, many Motel Front Desk Attendants hold an Associate’s Degree in Hospitality Management or a related field.
What are the key qualities of a successful Motel Front Desk Attendant?
Successful Motel Front Desk Attendants are friendly, helpful, and have a strong work ethic. They are also detail-oriented and have a knack for problem-solving.