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Crosby Howard
Network Support Administrator
Summary
Highly experienced and certified Network Support Administrator with over 8 years of experience in managing and maintaining complex network infrastructures. Proven ability to troubleshoot and resolve network issues quickly and efficiently, ensuring optimal network performance and uptime. Expertise in network security, routing and switching, and wireless network deployment. Excellent communication and problem-solving skills with a strong focus on customer satisfaction.
Education
Bachelor’s degree in Computer Science or a related field
May 2016
Skills
- Network Troubleshooting
- LAN/WAN Management
- Network Security
- DHCP and DNS Configuration
- Routing and Switching Configuration
- Firewalls and VPNs
Work Experience
Network Support Administrator
- Managed and optimized network traffic using techniques such as QoS and VLANs, ensuring efficient and reliable data transmission.
- Collaborated with IT teams to integrate network infrastructure with cloudbased services and applications, enhancing scalability and flexibility.
- Provided technical support and guidance to endusers, troubleshooting network issues and ensuring seamless user connectivity.
- Monitored and analyzed network performance metrics, identifying areas for improvement and proactively resolving potential problems.
Network Support Administrator
- Managed and maintained a complex network infrastructure consisting of routers, switches, firewalls, and servers, ensuring 99.9% uptime.
- Implemented and configured network security measures, including virus protection, intrusion detection, and VPNs, to safeguard sensitive data and prevent cyberattacks.
- Troubleshot and resolved network connectivity issues using advanced tools and techniques, reducing service disruptions and maintaining optimal network performance.
- Deployed and configured wireless networks, optimizing coverage and connectivity to support mobile devices and improve productivity.
Accomplishments
- Challenged Faced a cyberattack that targeted the network infrastructure. Action Identified the vulnerability, implemented security measures, and restored network operations within 24 hours. Result Prevented data loss and maintained business continuity.
- Challenged Network congestion during peak business hours was impacting productivity. Action Implemented load balancing and virtualization solutions. Result Improved network performance by 20%.
- Challenged Needed to enhance network security without disrupting operations. Action Deployed a zerotrust architecture, including multifactor authentication and network segmentation. Result Strengthened security without compromising network availability.
- Challenged Lack of centralized network management tools. Action Implemented a network management system that provides realtime monitoring, alerts, and configuration management. Result Improved network efficiency and reduced troubleshooting time.
- Challenged Network outages were occurring frequently during firmware updates. Action Developed and implemented a standardized firmware update procedure. Result Reduced network downtime by 45%.
Awards
- Received the Outstanding Network Support Administrator Award for implementing a highly efficient network monitoring system that reduced downtime by 30%.
- Recognized by the industry for excellence in Network Support Administration by the Network Professional Association.
- Honored with the Network Guardian Award for exceptional contributions to network security.
- Received the Network Excellence Award for outstanding achievements in network management and innovation.
Certificates
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+ Certification
- Microsoft Certified Solutions Associate (MCSA): Networking
- VMware Certified Associate (VCA)
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How To Write Resume For Network Support Administrator
Showcase your skills and experience:
Highlight your technical expertise in network troubleshooting, security, and management. Quantify your accomplishments whenever possible, using specific metrics and results to demonstrate your impact.Tailor your resume to the job description:
Carefully review the job description and identify the key skills and responsibilities required. Tailor your resume to highlight your alignment with these requirements.Proofread carefully:
Ensure your resume is free of any errors in grammar, spelling, or punctuation. A well-proofread resume reflects your attention to detail and professionalism.Seek feedback:
Ask a trusted friend, family member, or career counselor to review your resume and provide feedback. Their insights can help you identify areas for improvement.
Essential Experience Highlights for a Strong Network Support Administrator Resume
- Managed and maintained a complex network infrastructure consisting of routers, switches, firewalls, and servers, ensuring 99.9% uptime.
- Implemented and configured network security measures, including virus protection, intrusion detection, and VPNs, to safeguard sensitive data and prevent cyberattacks.
- Troubleshot and resolved network connectivity issues using advanced tools and techniques, reducing service disruptions and maintaining optimal network performance.
- Deployed and configured wireless networks, optimizing coverage and connectivity to support mobile devices and improve productivity.
- Managed and optimized network traffic using techniques such as QoS and VLANs, ensuring efficient and reliable data transmission.
- Collaborated with IT teams to integrate network infrastructure with cloud-based services and applications, enhancing scalability and flexibility.
- Provided technical support and guidance to end-users, troubleshooting network issues and ensuring seamless user connectivity.
Frequently Asked Questions (FAQ’s) For Network Support Administrator
What are the primary responsibilities of a Network Support Administrator?
The primary responsibilities of a Network Support Administrator include managing, maintaining, and troubleshooting network infrastructure, implementing security measures, resolving connectivity issues, and providing technical support to users.
What are the essential skills for a Network Support Administrator?
Essential skills for a Network Support Administrator include network troubleshooting, LAN/WAN management, network security, DHCP and DNS configuration, routing and switching configuration, firewalls and VPNs.
What is the career outlook for Network Support Administrators?
The career outlook for Network Support Administrators is expected to grow in the coming years due to the increasing reliance on technology and the need for secure and reliable networks.
What is the average salary for a Network Support Administrator?
The average salary for a Network Support Administrator varies depending on experience, location, and industry, but typically ranges from $50,000 to $100,000 per year.
What are the common challenges faced by Network Support Administrators?
Common challenges faced by Network Support Administrators include troubleshooting complex network issues, staying up-to-date with emerging technologies, and managing a diverse range of network devices.
What are the opportunities for career growth for Network Support Administrators?
Career growth opportunities for Network Support Administrators include moving into network engineering, IT management, or cybersecurity roles.