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Thaddeus Brown
Network Support Analyst
Summary
Experienced Network Support Analyst with a proven track record of resolving complex network issues, optimizing network performance, and implementing robust network security measures. Skilled in network troubleshooting, design, management, monitoring, and Cisco IOS. Eager to leverage my expertise to contribute to the seamless functioning and security of enterprise networks.
Education
Computer Science
April 2015
Skills
- Network Troubleshooting
- Network Design
- Network Security
- Network Management
- Network Monitoring
- Cisco IOS
Work Experience
Network Support Analyst
- Installed, configured, and maintained network infrastructure, including routers, switches, and wireless access points, ensuring seamless connectivity.
- Collaborated with system administrators and endusers to diagnose and resolve networkrelated issues.
- Documented network configurations, troubleshooting procedures, and best practices to ensure knowledge transfer and operational efficiency.
- Participated in network planning and design projects, providing recommendations for network architecture and topology.
Network Support Analyst
- Resolved network connectivity issues for over 50 users, restoring access to critical applications and improving productivity.
- Monitored and analyzed network traffic patterns to identify and mitigate potential bottlenecks, ensuring optimal network performance.
- Implemented and configured network security measures, including firewalls, intrusion detection systems, and access control lists, to safeguard the network from cyber threats.
- Troubleshooted and resolved hardware and software issues, including router and switch failures, cable breaks, and configuration errors.
Accomplishments
- Successfully implemented a network monitoring system that reduced network downtime by 20%, improving network reliability and performance
- Developed and implemented a comprehensive network security strategy, mitigating security risks and protecting sensitive data
- Successfully migrated a largescale network infrastructure to a cloudbased platform, reducing operational costs by 30%
- Collaborated with vendors to procure and deploy new networking equipment, optimizing network performance and capacity
- Provided technical guidance to endusers, resolving network connectivity issues and improving their productivity
Awards
- Recipient of a Cisco Certified Network Associate (CCNA) Award for Outstanding Achievement in Network Technologies
- Recognized by management for exceptional troubleshooting skills, resolving complex network issues with minimal downtime
- Received an award for innovation and process improvement, streamlining network support operations and enhancing efficiency
- Named Employee of the Year for exceptional contributions to the network support team, consistently exceeding expectations
Certificates
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Juniper Certified Network Associate (JNCIA)
- CompTIA Network+
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How To Write Resume For Network Support Analyst
- Quantify your accomplishments with specific metrics whenever possible.
- Highlight your experience with specific technologies and tools relevant to the job.
- Demonstrate your understanding of network security best practices and compliance regulations.
- Showcase your ability to work independently and as part of a team.
Essential Experience Highlights for a Strong Network Support Analyst Resume
- Diagnosed and resolved network connectivity, hardware, and software issues, restoring access to critical applications and improving productivity.
- Monitored and analyzed network traffic patterns to identify potential bottlenecks and implemented strategies to mitigate them, ensuring optimal network performance.
- Implemented and configured firewalls, intrusion detection systems, and access control lists to safeguard the network from cyber threats.
- Installed, configured, and maintained network infrastructure, including routers, switches, and wireless access points, ensuring seamless connectivity.
- Collaborated with system administrators and end-users to diagnose and resolve network-related issues.
- Documented network configurations, troubleshooting procedures, and best practices to ensure knowledge transfer and operational efficiency.
- Participated in network planning and design projects, providing recommendations for network architecture and topology.
Frequently Asked Questions (FAQ’s) For Network Support Analyst
What are the key skills required for a Network Support Analyst?
Key skills include network troubleshooting, network design, network security, network management, network monitoring, and Cisco IOS.
What are the typical responsibilities of a Network Support Analyst?
Responsibilities include diagnosing and resolving network issues, monitoring network performance, implementing security measures, installing and maintaining network infrastructure, and collaborating with system administrators and end-users.
What are the career prospects for a Network Support Analyst?
Network Support Analysts can advance to roles such as Network Engineer, Network Administrator, or IT Manager.
What are the educational requirements for a Network Support Analyst?
A bachelor’s degree in Computer Science, Information Technology, or a related field is typically required.
What certifications are valuable for a Network Support Analyst?
Valuable certifications include Cisco Certified Network Associate (CCNA), CompTIA Network+, and Microsoft Certified Solutions Expert (MCSE): Networking.
What are the salary expectations for a Network Support Analyst?
Salary expectations vary based on experience, location, and industry, but the average salary range is between $70,000 to $120,000 annually.
What are the key trends in the Network Support Analyst field?
Key trends include the increasing adoption of cloud computing, software-defined networking (SDN), and the Internet of Things (IoT).