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Sammy Morris
Network Support Manager
Summary
Highly skilled and experienced Network Support Manager with a proven track record of managing and optimizing complex network infrastructures. Expertise in network architecture, firewall management, router configuration, switch management, network security, and virtualization technologies. Demonstrated ability to lead and mentor teams, troubleshoot complex network issues, and implement network upgrades and optimizations to enhance efficiency and performance. Committed to maintaining network uptime, ensuring data security, and providing exceptional technical support to users.
Education
Master’s Degree in Computer Science or a related field
March 2015
Skills
- Network Architecture
- Firewall Management
- Router Configuration
- Switch Management
- Network Security
- Virtualization Technologies
Work Experience
Network Support Manager
- Monitored network performance and analyzed data to identify areas for improvement, implementing upgrades and optimizations to enhance network efficiency.
- Managed vendor relationships and negotiated contracts for network equipment and services, ensuring costeffectiveness and alignment with business objectives.
- Provided technical support to users and resolved networkrelated issues, ensuring a positive user experience and maintaining productivity.
- Trained and mentored junior network engineers, fostering their professional development and ensuring a skilled workforce.
Network Support Manager
- Managed and optimized a complex network infrastructure encompassing routers, switches, firewalls, and wireless access points for a Fortune 500 corporation, ensuring 99.9% uptime.
- Implemented and configured network security measures, including intrusion detection systems, firewalls, and VPNs, to protect against cyber threats and maintain network integrity.
- Led a team of network engineers in the design and deployment of a new WAN architecture, reducing latency by 30% and improving application performance.
- Troubleshooted complex network issues and resolved outages in a timely and efficient manner, minimizing downtime and ensuring uninterrupted business operations.
Accomplishments
- Successfully implemented a network monitoring system that reduced network downtime by 45%
- Managed a team of network engineers to upgrade and maintain a complex network infrastructure across multiple sites
- Developed a comprehensive network security plan that enhanced network protection and compliance
- Collaborated with vendors and consultants to implement cuttingedge network technologies
- Optimized network performance by implementing traffic analysis and load balancing techniques
Awards
- IT Professional Excellence Award for Outstanding Contributions to Network Support
- Technical Excellence Award for Leadership in Network Infrastructure Deployment
- IT Innovator Award for Developing a Novel Network Optimization Tool
- Network Security Champion Award for Exceptional Contributions to Network Cybersecurity
Certificates
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- CompTIA Network+
- Microsoft Certified Solutions Expert (MCSE)
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How To Write Resume For Network Support Manager
- Highlight your experience in managing complex network infrastructures and ensuring high uptime.
- Emphasize your expertise in network security and your ability to protect against cyber threats.
- Showcase your leadership skills and your ability to lead and motivate a team of network engineers.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact on network performance and efficiency.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the specific role.
Essential Experience Highlights for a Strong Network Support Manager Resume
- Managed and optimized complex network infrastructures encompassing routers, switches, firewalls, and wireless access points, ensuring 99.9% uptime.
- Implemented and configured network security measures, including intrusion detection systems, firewalls, and VPNs, to protect against cyber threats and maintain network integrity.
- Led a team of network engineers in the design and deployment of a new WAN architecture, reducing latency by 30% and improving application performance.
- Troubleshooted complex network issues and resolved outages in a timely and efficient manner, minimizing downtime and ensuring uninterrupted business operations.
- Monitored network performance and analyzed data to identify areas for improvement, implementing upgrades and optimizations to enhance network efficiency.
- Managed vendor relationships and negotiated contracts for network equipment and services, ensuring cost-effectiveness and alignment with business objectives.
- Provided technical support to users and resolved network-related issues, ensuring a positive user experience and maintaining productivity.
Frequently Asked Questions (FAQ’s) For Network Support Manager
What are the key skills and experience required for a Network Support Manager?
The key skills and experience required for a Network Support Manager include network architecture, firewall management, router configuration, switch management, network security, virtualization technologies, and experience in managing and optimizing complex network infrastructures.
What are the primary responsibilities of a Network Support Manager?
The primary responsibilities of a Network Support Manager include managing and optimizing network infrastructures, implementing and configuring network security measures, leading and mentoring teams of network engineers, troubleshooting complex network issues, monitoring network performance and analyzing data to identify areas for improvement, managing vendor relationships and negotiating contracts for network equipment and services, and providing technical support to users.
What are the career prospects for a Network Support Manager?
Network Support Managers with the right skills and experience can advance to roles such as Network Architect, Network Security Manager, or IT Manager. They can also specialize in specific areas of networking, such as cloud networking or wireless networking.
What are the challenges faced by Network Support Managers?
Network Support Managers face a number of challenges, including the need to stay up-to-date with the latest networking technologies, the need to manage complex and evolving network infrastructures, and the need to ensure network security and uptime.
What are the soft skills required for a Network Support Manager?
Network Support Managers need strong soft skills, including communication, teamwork, problem-solving, and customer service skills.
What certifications are beneficial for a Network Support Manager?
Network Support Managers can benefit from obtaining certifications such as the Cisco Certified Network Associate (CCNA), the Cisco Certified Network Professional (CCNP), and the CompTIA Network+.
What is the salary range for a Network Support Manager?
The salary range for a Network Support Manager can vary depending on experience, location, and company size. According to Salary.com, the median salary for a Network Support Manager in the United States is around $85,000 per year.
What is the job outlook for Network Support Managers?
The job outlook for Network Support Managers is expected to be good in the coming years. As businesses become increasingly reliant on technology, the demand for skilled Network Support Managers is likely to grow.