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Andrew Bennett
Night Auditor
Summary
Highly accomplished Night Auditor with over 5 years of experience in the hospitality industry. Proven ability to process over 500 transactions per night, ensuring accuracy and timely completion of nightly audits. Reconciled daily financial reports with guest folios and identified discrepancies promptly. Provided excellent customer service to guests and resolved any issues related to their accounts. Collaborated with housekeeping and maintenance to resolve guest concerns and ensure a positive guest experience. Managed daily cash flow and prepared bank deposits, maintaining accurate records. Performed nightly room inspections to ensure hotel safety and security. Supervised a team of night auditors, providing guidance and support. Utilized hotel management software to track reservations, guest accounts, and financial transactions.
Education
Bachelor’s degree in Hospitality Management or a related field
August 2015
Skills
- Night Audit
- Revenue Audit
- Guest Service
- Front Office Operations
- Cash Handling
- Safekeeping
Work Experience
Night Auditor
- Managed daily cash flow and prepared bank deposits, maintaining accurate records.
- Performed nightly room inspections to ensure hotel safety and security.
- Supervised a team of night auditors, providing guidance and support.
- Utilized hotel management software to track reservations, guest accounts, and financial transactions.
Night Auditor
- Processed over 500 transactions per night, ensuring accuracy and timely completion of nightly audits.
- Reconciled daily financial reports with guest folios and identified discrepancies promptly.
- Provided excellent customer service to guests and resolved any issues related to their accounts.
- Collaborated with housekeeping and maintenance to resolve guest concerns and ensure a positive guest experience.
Accomplishments
- Automated nightly reconciliation processes, resulting in a 20% reduction in processing time.
- Improved guest satisfaction scores by 15% through prompt and efficient checkin and checkout processes.
- Developed and implemented a new nightly reporting system that streamlined communication with management.
- Successfully identified and prevented fraudulent transactions, protecting the hotel from potential losses.
- Trained and mentored new night auditors, ensuring seamless transitions and consistent quality of service.
Awards
- Received Employee of the Quarter Award for consistently exceeding expectations in night audit procedures.
- Recognized for exceptional attention to detail and accuracy in handling sensitive financial transactions.
- Received Team Player of the Year Award for consistently supporting colleagues and contributing to a positive work environment.
- Nominated for Night Auditor of the Year Award for exceptional performance and dedication.
Certificates
- Certified Night Auditor (CNA)
- Certified Hospitality Administrator (CHA)
- Hotel Front Office Manager Certification (HFOMC)
- Certified Guest Service Professional (CGSP)
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How To Write Resume For Night Auditor
- Highlight your experience in processing over 500 transactions per night, ensuring accuracy and timely completion of nightly audits.
- Emphasize your ability to reconcile daily financial reports with guest folios and identify discrepancies promptly.
- Showcase your excellent customer service skills and your ability to resolve guest issues effectively.
- Demonstrate your collaboration with housekeeping and maintenance to resolve guest concerns and ensure a positive guest experience.
- Highlight your experience in managing daily cash flow and preparing bank deposits, maintaining accurate records.
- Emphasize your ability to perform nightly room inspections to ensure hotel safety and security.
- Showcase your leadership skills in supervising a team of night auditors and providing guidance and support.
Essential Experience Highlights for a Strong Night Auditor Resume
- Process over 500 transactions per night, ensuring accuracy and timely completion of nightly audits.
- Reconcile daily financial reports with guest folios and identify discrepancies promptly.
- Provide excellent customer service to guests and resolve any issues related to their accounts.
- Collaborate with housekeeping and maintenance to resolve guest concerns and ensure a positive guest experience.
- Manage daily cash flow and prepare bank deposits, maintaining accurate records.
- Perform nightly room inspections to ensure hotel safety and security.
- Supervise a team of night auditors, providing guidance and support.
Frequently Asked Questions (FAQ’s) For Night Auditor
What are the key responsibilities of a Night Auditor?
The key responsibilities of a Night Auditor include processing over 500 transactions per night, ensuring accuracy and timely completion of nightly audits, reconciling daily financial reports with guest folios and identifying discrepancies promptly, providing excellent customer service to guests and resolving any issues related to their accounts, collaborating with housekeeping and maintenance to resolve guest concerns and ensure a positive guest experience, managing daily cash flow and preparing bank deposits, maintaining accurate records, performing nightly room inspections to ensure hotel safety and security, and supervising a team of night auditors, providing guidance and support.
What are the qualifications for a Night Auditor?
The qualifications for a Night Auditor typically include a Bachelor’s degree in Hospitality Management or a related field. Night Auditors should also have experience in processing over 500 transactions per night, ensuring accuracy and timely completion of nightly audits, reconciling daily financial reports with guest folios and identifying discrepancies promptly, providing excellent customer service to guests and resolving any issues related to their accounts, and collaborating with housekeeping and maintenance to resolve guest concerns and ensure a positive guest experience.
What are the career prospects for a Night Auditor?
The career prospects for a Night Auditor are good. Night Auditors with experience can advance to positions such as Assistant Manager, Front Office Manager, or General Manager. Night Auditors can also move into other areas of the hospitality industry, such as sales or marketing.
What are the challenges of being a Night Auditor?
The challenges of being a Night Auditor include working long hours, often including weekends and holidays. Night Auditors must also be able to work independently and handle a variety of tasks, including processing transactions, reconciling financial reports, and providing customer service.
What are the rewards of being a Night Auditor?
The rewards of being a Night Auditor include the opportunity to work in a fast-paced and challenging environment. Night Auditors also have the opportunity to learn about the hospitality industry and develop valuable skills. Additionally, Night Auditors can earn a competitive salary and benefits package.
What are the key skills for a Night Auditor?
The key skills for a Night Auditor include the ability to process over 500 transactions per night, ensure accuracy and timely completion of nightly audits, reconcile daily financial reports with guest folios and identify discrepancies promptly, provide excellent customer service to guests and resolve any issues related to their accounts, collaborate with housekeeping and maintenance to resolve guest concerns and ensure a positive guest experience, manage daily cash flow and prepare bank deposits, maintain accurate records, perform nightly room inspections to ensure hotel safety and security, and supervise a team of night auditors, providing guidance and support.
What are the key certifications for a Night Auditor?
There are no specific certifications required for a Night Auditor. However, Night Auditors who have completed a certification program in Hospitality Management or a related field may have an advantage in the job market.
What are the key trends in the Night Auditor industry?
The key trends in the Night Auditor industry include the increasing use of technology, the growing demand for Night Auditors with experience in revenue management, and the increasing focus on customer service.