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Kyle Patterson
Outpatient Admitting Clerk
Summary
Highly skilled and experienced Outpatient Admitting Clerk with a proven track record of processing over 100 patient admissions per week. Demonstrated expertise in patient registration, insurance verification, co-payment collection, appointment scheduling, and medical records handling. Committed to providing exceptional customer service and ensuring seamless patient flow. Proficient in utilizing healthcare software and maintaining compliance with HIPAA regulations.
Key skills include: Patient Registration, Demographic Entry, Insurance Verification, Co-Payment Collection, Medical Records Handling, Appointment Scheduling.
Education
Associate Degree in Health Information Management
September 2017
Skills
- Patient Registration
- Demographic Entry
- Insurance Verification
- Co-Payment Collection
- Medical Records Handling
- Appointment Scheduling
Work Experience
Outpatient Admitting Clerk
- Assisted patients with preregistration and insurance verification, enhancing patient satisfaction and reducing wait times
- Managed patient flow effectively, prioritizing urgent cases and minimizing wait times
- Provided exceptional customer service, responding to patient inquiries and resolving issues promptly
- Collaborated with other healthcare professionals to ensure seamless patient care
Outpatient Admitting Clerk
- Processed over 100 patient admissions per week, ensuring timely and accurate registration
- Verified patient insurance and demographics, ensuring accuracy and compliance with HIPAA regulations
- Collected patient copays and balances, maintaining financial integrity and expediting discharge
- Scheduled patient appointments, coordinating with physicians and other departments to optimize patient flow
Accomplishments
- Streamlined patient registration process by implementing new technology, reducing wait times by 20%
- Developed and implemented a training program for new employees, improving onboarding efficiency by 15%
- Established a system for tracking patient demographics, ensuring accurate and uptodate patient records
- Collaborated with medical staff to improve insurance eligibility verification procedures, resulting in a 10% decrease in billing errors
- Managed a high volume of patient interactions with empathy and professionalism, maintaining a positive patient experience
Awards
- Received Employee of the Quarter award for outstanding performance in patient registration and insurance verification
- Recognized for exceptional customer service skills and ability to resolve patient concerns efficiently
- Awarded Rising Star recognition for consistently exceeding expectations in patient intake and processing
Certificates
- Certified Outpatient Admitting Clerk (COAC)
- Certified Professional Medical Biller (CPMB)
- Certified Medical Office Assistant (CMA)
- Certified Healthcare Business Associate (CHBA)
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How To Write Resume For Outpatient Admitting Clerk
- Highlight your experience in patient registration and insurance verification, emphasizing the volume of patients you have processed.
- Showcase your ability to maintain compliance with HIPAA regulations and protect patient confidentiality.
- Quantify your results whenever possible, using specific metrics to demonstrate your impact on patient flow and satisfaction.
- Emphasize your customer service skills and ability to create a positive experience for patients.
- Consider obtaining certification in patient registration or a related field to enhance your credibility.
Essential Experience Highlights for a Strong Outpatient Admitting Clerk Resume
- Process patient admissions accurately and efficiently, ensuring timely registration and compliance with HIPAA regulations.
- Verify patient insurance and demographic information, collecting copays and balances to maintain financial integrity.
- Schedule patient appointments, coordinating with physicians and other departments to optimize patient flow.
- Assist patients with pre-registration and insurance verification, enhancing patient satisfaction and reducing wait times.
- Manage patient flow effectively, prioritizing urgent cases and minimizing wait times.
- Provide exceptional customer service, responding to patient inquiries and resolving issues promptly.
- Collaborate with other healthcare professionals to ensure seamless patient care.
Frequently Asked Questions (FAQ’s) For Outpatient Admitting Clerk
What are the primary duties of an Outpatient Admitting Clerk?
The primary duties of an Outpatient Admitting Clerk include registering patients, verifying insurance and demographic information, collecting copays and balances, scheduling appointments, and providing customer service.
What skills are required to be successful as an Outpatient Admitting Clerk?
Successful Outpatient Admitting Clerks typically possess strong organizational and communication skills, proficiency in medical terminology and healthcare software, and a commitment to providing excellent customer service.
What is the work environment like for an Outpatient Admitting Clerk?
Outpatient Admitting Clerks typically work in a fast-paced and demanding environment, often interacting with a diverse patient population. They must be able to handle multiple tasks simultaneously and maintain a professional demeanor under pressure.
What is the career outlook for Outpatient Admitting Clerks?
The career outlook for Outpatient Admitting Clerks is expected to be favorable, as the demand for healthcare services continues to grow. With experience, Clerks can advance to supervisory roles or pursue further education in health information management.
What is the average salary for an Outpatient Admitting Clerk?
The average salary for an Outpatient Admitting Clerk varies depending on experience, location, and employer. According to Salary.com, the average annual salary for Outpatient Admitting Clerks in the United States is around $35,000.
What are the benefits of working as an Outpatient Admitting Clerk?
Benefits of working as an Outpatient Admitting Clerk include job security, opportunities for advancement, and the satisfaction of contributing to patient care.
What are the challenges of working as an Outpatient Admitting Clerk?
Challenges of working as an Outpatient Admitting Clerk include dealing with difficult patients, working long hours, and facing pressure to meet quotas.