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Bruce Flores
Outpatient Interviewing Clerk
Summary
Highly skilled Outpatient Interviewing Clerk with 5+ years of experience in the healthcare industry. Proficient in handling high-volume patient registrations, insurance verification, and patient intake. Excellent communication and interpersonal skills, with a strong ability to build rapport with patients and resolve concerns effectively.
Education
Associate Degree in Health Care Administration
February 2018
Skills
- Patient Registration
- Medical Record Verification
- Insurance Verification
- Appointment Scheduling
- Patient Intake
- Data Entry
Work Experience
Outpatient Interviewing Clerk
- Utilized electronic health records (EHR) systems effectively to retrieve and update patient information
- Maintained a confidential and HIPAAcompliant environment for all patient interactions
- Assessed patient triage levels based on symptoms and urgency, prioritizing care accordingly
- Collaborated with healthcare professionals to ensure smooth patient transitions between departments
Outpatient Interviewing Clerk
- Processed over 1,000 patient registrations daily, ensuring accurate patient information and insurance coverage verification
- Conducted patient interviews to gather comprehensive medical history, current symptoms, and allergies
- Scheduled appointments, processed referrals, and managed patient queues efficiently to minimize wait times
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly
Accomplishments
- Successfully restructured patient intake process, reducing patient wait times by an average of 15 minutes.
- Implemented a new patient tracking system, improving efficiency and communication between departments.
- Developed and implemented training materials for new interviewing clerks, ensuring a consistent and highquality patient experience.
- Collaborated with medical staff to develop a new patient intake form, streamlining the registration process and improving data collection.
- Successfully managed a high volume of patients during peak hours, ensuring timely and efficient service delivery.
Awards
- Received Outpatient Interviewing Clerk of the Month award for exceptional patient care and efficiency in patient processing.
- Recognized for accuracy and attention to detail in patient registration, with a 99% errorfree rate.
- Honored with a team award for delivering outstanding customer service in a highvolume outpatient setting.
- Received recognition for exceptional communication and interpersonal skills, fostering positive relationships with patients and colleagues.
Certificates
- Certified Medical Receptionist (CMR)
- Certified Outpatient Interviewing Clerk (COIC)
- Certified Health Insurance Specialist (CHIS)
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How To Write Resume For Outpatient Interviewing Clerk
- Highlight your experience in processing high volumes of patient registrations and insurance verification.
- Demonstrate your proficiency in utilizing electronic health records (EHR) systems.
- Emphasize your exceptional customer service skills and ability to build rapport with patients.
- Showcase your understanding of HIPAA regulations and your commitment to patient confidentiality.
Essential Experience Highlights for a Strong Outpatient Interviewing Clerk Resume
- Processed over 1,000 patient registrations daily, ensuring accuracy and completeness of patient information.
- Conducted patient interviews to gather comprehensive medical history, current symptoms, and allergies.
- Scheduled appointments, processed referrals, and managed patient queues efficiently to minimize wait times.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Utilized electronic health records (EHR) systems effectively to retrieve and update patient information.
- Maintained a confidential and HIPAA-compliant environment for all patient interactions.
Frequently Asked Questions (FAQ’s) For Outpatient Interviewing Clerk
What is the primary role of an Outpatient Interviewing Clerk?
The primary role of an Outpatient Interviewing Clerk is to register patients, verify insurance coverage, conduct patient interviews, and manage patient queues in an outpatient setting.
What are the essential skills required for this position?
Essential skills for an Outpatient Interviewing Clerk include excellent communication, interpersonal, and organizational skills, as well as proficiency in using electronic health records (EHR) systems.
What is the work environment like for an Outpatient Interviewing Clerk?
Outpatient Interviewing Clerks typically work in fast-paced, high-volume environments, requiring them to be efficient, detail-oriented, and able to handle multiple tasks simultaneously.
What are the career advancement opportunities for an Outpatient Interviewing Clerk?
Outpatient Interviewing Clerks can advance their careers by pursuing roles such as Medical Records Technician, Patient Services Representative, or Healthcare Administrator.
What are the key qualities of a successful Outpatient Interviewing Clerk?
Successful Outpatient Interviewing Clerks possess a strong work ethic, a commitment to providing excellent patient care, and a positive and professional demeanor.