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Wes Nguyen
Overage, Shortage and Damage Clerk
Summary
Highly motivated and experienced Overage, Shortage, and Damage Clerk with 5+ years of experience in inventory management, damage assessment, claim processing, and problem-solving. Proven ability to reduce inventory losses, improve process efficiency, and maintain accurate records. Seeking a challenging role where I can leverage my skills to contribute to the success of a dynamic organization.
Education
Bachelor’s degree in Supply Chain Management or a related field
December 2015
Skills
- Inventory Management
- Damage Assessment
- Claim Processing
- Problem Solving
- Attention to Detail
- Communication
Work Experience
Overage, Shortage and Damage Clerk
- Developed and maintained a comprehensive database of all overages, shortages, and damages, ensuring accurate and uptodate records for audit purposes.
- Trained new employees on company policies and procedures related to overages, shortages, and damages, ensuring compliance with internal standards.
- Conducted regular physical inventory counts and reconciliations, identifying and correcting any discrepancies in a timely and efficient manner.
- Collaborated with vendors and carriers to resolve discrepancies in shipments, ensuring accurate and timely receipt of goods.
Overage, Shortage and Damage Clerk
- Developed and implemented a new process for tracking and resolving overages, shortages, and damages, resulting in a 15% reduction in inventory losses.
- Led a team of 5 to investigate and resolve over $1 million in inventory discrepancies, identifying and corrigering errors in receiving, shipping, and storage processes.
- Utilized a variety of data analysis techniques to identify trends and patterns in overages, shortages, and damages, enabling proactive measures to be taken to prevent future occurrences.
- Collaborated with crossfunctional teams, including purchasing, receiving, and shipping, to implement process improvements that reduced inventory shrinkage by 10%.
Accomplishments
- Challenge Implemented a new inventory management system to reduce overages and shortages by 15%. Action Collaborated with IT and warehouse staff to streamline data entry processes and enhance accuracy. Result Reduced inventory discrepancies, improved product availability, and increased customer satisfaction.
- Challenge Resolved a major damage incident involving a large shipment of fragile goods. Action Coordinated with carriers, suppliers, and insurance companies to assess the damage, file claims, and facilitate timely replacement of damaged products. Result Minimized losses and maintained positive relationships with key stakeholders.
- Challenge Identified a trend of overages in a specific product line. Action Conducted an indepth investigation, analyzing inventory records and communication with suppliers. Result Discovered a labeling error, corrected the issue, and prevented future overages.
- Challenge Developed a comprehensive training program for new Overage, Shortage, and Damage Clerks. Action Designed and delivered training materials, evaluated trainees, and provided ongoing support. Result Improved onboarding efficiency, enhanced job performance, and reduced training costs.
- Challenge Implemented a new damage assessment tool to streamline the damage evaluation process. Action Researched and selected the appropriate tool, trained staff, and integrated it into the workflow. Result Increased efficiency in damage assessment, improved accuracy, and reduced processing time.
Awards
- Received Employee of the Month award for consistently exceeding performance targets in overage, shortage, and damage resolution.
- Recognized with a Safety Award for implementing innovative procedures that significantly reduced product damage during handling.
- Awarded a Customer Service Excellence Award for consistently resolving customer inquiries related to overages, shortages, and damages with exceptional professionalism and efficiency.
Certificates
- Certified Logistics Associate (CLA)
- Certified Inventory Manager (CIM)
- Certified Professional in Supply Management (CPSM)
- Certified Warehouse Manager (CWM)
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How To Write Resume For Overage, Shortage and Damage Clerk
- Highlight your experience in inventory management, damage assessment, and claim processing.
- Quantify your accomplishments with specific metrics, such as percentage reductions in inventory losses or improvements in process efficiency.
- Demonstrate your ability to work independently and as part of a team.
- Emphasize your attention to detail and ability to maintain accurate records.
- Showcase your knowledge of industry best practices and regulations.
Essential Experience Highlights for a Strong Overage, Shortage and Damage Clerk Resume
- Develop and implement policies and procedures for overage, shortage, and damage management
- Conduct physical inventory counts and reconciliations to identify and correct discrepancies
- Investigate and resolve overages, shortages, and damages in a timely and efficient manner
- Process claims with vendors and carriers to recover losses
- Collaborate with cross-functional teams to implement process improvements and reduce inventory shrinkage
- Train new employees on company policies and procedures related to overages, shortages, and damages
- Maintain a comprehensive database of all overages, shortages, and damages for audit purposes
Frequently Asked Questions (FAQ’s) For Overage, Shortage and Damage Clerk
What are the primary responsibilities of an Overage, Shortage, and Damage Clerk?
The primary responsibilities of an Overage, Shortage, and Damage Clerk include conducting physical inventory counts and reconciliations, investigating and resolving discrepancies, processing claims with vendors and carriers, and collaborating with cross-functional teams to improve processes and reduce inventory shrinkage.
What skills are required to be successful in this role?
To be successful in this role, you should have experience in inventory management, damage assessment, and claim processing. You should also be able to work independently and as part of a team, have strong attention to detail, and be able to maintain accurate records.
What are the career prospects for an Overage, Shortage, and Damage Clerk?
With experience, Overage, Shortage, and Damage Clerks can advance to roles such as Inventory Control Manager, Warehouse Supervisor, or Logistics Manager.
What is the average salary for an Overage, Shortage, and Damage Clerk?
The average salary for an Overage, Shortage, and Damage Clerk is around $45,000 per year.
What are the educational requirements for this role?
Most Overage, Shortage, and Damage Clerks have a high school diploma or equivalent. Some employers may prefer candidates with a college degree in supply chain management or a related field.
What are the challenges of working as an Overage, Shortage, and Damage Clerk?
The challenges of working as an Overage, Shortage, and Damage Clerk include working in a fast-paced environment, dealing with a high volume of paperwork, and resolving discrepancies in a timely and efficient manner.
What are the rewards of working as an Overage, Shortage, and Damage Clerk?
The rewards of working as an Overage, Shortage, and Damage Clerk include job security, opportunities for advancement, and the satisfaction of knowing that you are playing a vital role in the success of your company.