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Chester Kelley
Patient Access Representative
Summary
Highly motivated and experienced Patient Access Representative with a proven track record of providing exceptional customer service. Skilled in all aspects of patient access operations, including patient registration, insurance verification, appointment scheduling, and data entry. Proficient in utilizing electronic health record (EHR) systems and other software to manage patient data and streamline processes. Committed to providing compassionate and efficient care to patients and their families.
Education
Associate’s degree
July 2016
Skills
- Patient Registration
- Medical Insurance Verification
- Appointment Scheduling
- Data Entry
- Customer Service
- HIPAA Compliance
Work Experience
Patient Access Representative
- Provided clear and concise instructions to patients regarding medical procedures, appointments, and billing processes.
- Registered new patients and collected demographic, medical history, and insurance information.
- Processed insurance claims, tracked payments, and resolved discrepancies with insurance carriers.
- Utilized electronic health record (EHR) systems and other software to manage patient data and streamline processes.
Patient Access Representative
- Established and maintained relationships with patients, families, and healthcare providers to facilitate seamless access to medical services.
- Verified patient insurance eligibility, processed preauthorizations, and resolved billing inquiries.
- Scheduled appointments, collected patient information, and updated medical records accurately and efficiently.
- Triaged incoming calls, prioritized patient needs, and directed them to appropriate healthcare professionals.
Accomplishments
- Streamlined patient registration process by implementing a new electronic checkin system, resulting in a 20% reduction in wait times
- Developed and implemented a patient financial assistance program, providing support to over 500 uninsured or underinsured patients
- Trained new staff members on patient access policies and procedures, ensuring adherence to compliance standards
- Collaborated with medical staff to improve patient communication and provide timely updates on insurance coverage
- Reduced insurance denials by 15% through thorough preauthorization verification and proactive communication with insurance companies
Awards
- Presidents Club Award for exceptional patient service and exceeding performance goals
- Customer Service Excellence Award for maintaining high levels of patient satisfaction
- Patient Access Representative of the Month recognition for consistently exceeding expectations
Certificates
- Certified Patient Access Representative (CPAR)
- Patient Access Management Professional (PAMP)
- Registered Health Information Technician (RHIT)
- Certified HIPAA Professional (CHP)
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How To Write Resume For Patient Access Representative
- Highlight your customer service skills and experience in a patient-facing role.
- Demonstrate your knowledge of medical insurance and billing procedures.
- Showcase your ability to use electronic health record (EHR) systems and other software.
- Emphasize your commitment to providing compassionate and efficient care to patients.
Essential Experience Highlights for a Strong Patient Access Representative Resume
- Established and maintained relationships with patients, families, and healthcare providers to facilitate seamless access to medical services.
- Verified patient insurance eligibility, processed preauthorizations, and resolved billing inquiries.
- Scheduled appointments, collected patient information, and updated medical records accurately and efficiently.
- Triaged incoming calls, prioritized patient needs, and directed them to appropriate healthcare professionals.
- Registered new patients and collected demographic, medical history, and insurance information.
- Processed insurance claims, tracked payments, and resolved discrepancies with insurance carriers.
- Utilized electronic health record (EHR) systems and other software to manage patient data and streamline processes.
Frequently Asked Questions (FAQ’s) For Patient Access Representative
What is the role of a Patient Access Representative?
A Patient Access Representative is responsible for providing administrative and customer service support to patients and their families. They handle a variety of tasks, including patient registration, insurance verification, appointment scheduling, and data entry.
What are the qualifications for a Patient Access Representative?
Most Patient Access Representatives have an associate’s degree in health information management or a related field. They also have experience in customer service and a strong understanding of medical insurance and billing procedures.
What are the key skills for a Patient Access Representative?
Key skills for a Patient Access Representative include excellent customer service skills, proficiency in medical insurance and billing procedures, and the ability to use electronic health record (EHR) systems and other software.
What is the work environment for a Patient Access Representative?
Patient Access Representatives typically work in a fast-paced, customer-service oriented environment. They spend most of their time interacting with patients and their families, either in person or over the phone.
What is the career outlook for a Patient Access Representative?
The career outlook for Patient Access Representatives is positive. The demand for healthcare services is expected to continue to grow, which will lead to an increased need for Patient Access Representatives.
What are the salary expectations for a Patient Access Representative?
Salary expectations for a Patient Access Representative vary depending on experience, location, and employer. However, the median annual salary for Patient Access Representatives is around $35,000.