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Lennon Murphy
Patient Access Specialist
Summary
Highly skilled and experienced Patient Access Specialist with a proven track record of providing exceptional customer service and ensuring accurate and timely patient registration. Processed an average of 50 patient registrations per day, verifying insurance coverage, scheduling appointments, and maintaining electronic health records. Proficient in utilizing electronic health record systems to streamline registration and improve patient flow.
Education
Bachelor’s Degree in Health Information Management or a related field
June 2018
Skills
- Patient Registration
- Insurance Verification
- Demographic Data Collection
- Scheduling Appointments
- Communicating with Patients and Families
- Data Entry and Management
Work Experience
Patient Access Specialist
- Maintained electronic health records and ensured the accuracy and completeness of patient information.
- Processed insurance denials and appeals, advocating for patients and ensuring they receive necessary care.
- Utilized electronic health record systems to streamline registration and improve patient flow.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
Patient Access Specialist
- Processed an average of 50 patient registrations per day, ensuring accurate and timely data entry.
- Provided exceptional customer service to patients, addressing their concerns and guiding them through the registration process.
- Verified patient insurance coverage and processed authorizations, maximizing reimbursement and minimizing patient financial burden.
- Assisted patients with scheduling appointments, providing clear instructions and answering their questions.
Accomplishments
- Successfully implemented a new patient intake system that streamlined the registration process, reducing wait times by 20%.
- Developed and implemented a training program for new Patient Access Specialists, improving onboarding efficiency by 15%.
- Collaborated with clinical staff to improve communication and ensure smooth patient transitions between departments.
- Successfully negotiated insurance coverage for underinsured patients, ensuring timely access to necessary medical services.
- Established a patient advocacy program to assist patients with financial and administrative challenges, improving patient satisfaction.
Awards
- Received Patient Access Specialist of the Year Award for exceptional customer service and efficiency in patient registration.
- Recognized as a top performer for exceeding patient satisfaction targets and resolving patient inquiries within industry benchmarks.
- Received commendation for handling a highvolume of patients during a surge, maintaining accuracy and empathy throughout.
- Recognized for exceptional problemsolving skills in resolving complex registration issues and providing timely resolutions to patients.
Certificates
- Certified Patient Access Specialist (CPAS)
- Certified Medical Administrative Assistant (CMAA)
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How To Write Resume For Patient Access Specialist
- Highlight your experience in patient registration and customer service.
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Essential Experience Highlights for a Strong Patient Access Specialist Resume
- Process patient registrations accurately and efficiently
- Provide exceptional customer service to patients and their families
- Verify patient insurance coverage and process authorizations
- Schedule appointments and provide clear instructions to patients
- Maintain electronic health records and ensure the accuracy and completeness of patient information
- Process insurance denials and appeals, advocating for patients
- Collaborate with other healthcare professionals to provide comprehensive patient care
Frequently Asked Questions (FAQ’s) For Patient Access Specialist
What are the key responsibilities of a Patient Access Specialist?
The key responsibilities of a Patient Access Specialist include registering patients, verifying insurance coverage, scheduling appointments, and maintaining electronic health records.
What are the qualifications for a Patient Access Specialist?
The qualifications for a Patient Access Specialist typically include a high school diploma or equivalent, as well as experience in customer service and healthcare.
What is the average salary for a Patient Access Specialist?
The average salary for a Patient Access Specialist is approximately $35,000 per year.
What is the job outlook for Patient Access Specialists?
The job outlook for Patient Access Specialists is expected to be good over the next few years, as the demand for healthcare services continues to grow.
What are the benefits of working as a Patient Access Specialist?
The benefits of working as a Patient Access Specialist include the opportunity to help people, a stable work environment, and a competitive salary.
What are the challenges of working as a Patient Access Specialist?
The challenges of working as a Patient Access Specialist can include dealing with difficult patients, long hours, and a fast-paced work environment.