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Stone Wright
Patient Account Representative
Summary
Highly motivated and experienced Patient Account Representative with a proven track record of success in the healthcare industry. Possesses a strong understanding of medical billing and coding principles, as well as excellent customer service skills. Proficient in using multiple software systems and adept at resolving patient inquiries and negotiating payment plans. Committed to providing accurate and timely billing, ensuring patient satisfaction, and optimizing reimbursement. Eager to leverage expertise to contribute to the success of a reputable healthcare organization.
Education
Associate Degree in Medical Billing and Coding
October 2017
Skills
- Medical Billing and Coding
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Payment Processing
- Collections Management
Work Experience
Patient Account Representative
- Prepared and mailed invoices, statements, and other financial documents
- Processed insurance claims and followed up on outstanding payments
- Applied insurance regulations and guidelines to ensure compliance and optimize reimbursement
- Communicated effectively with patients, providers, and insurance companies
Patient Account Representative
- Processed over 1000 patient accounts per month, ensuring accurate and timely billing
- Resolved over 50 patient inquiries daily, maintaining a high level of customer satisfaction
- Utilized multiple software systems to manage patient accounts and track payments
- Negotiated payment plans with patients, ensuring timely payment and reducing financial burden
Accomplishments
- Led the implementation of a new patient accounting system, resulting in a 30% reduction in billing errors
- Developed and implemented a standardized process for patient account resolution, reducing customer inquiries by 25%
- Negotiated a payment plan with a patient experiencing financial hardship, ensuring continued access to necessary medical care
- Collaborated with other departments to streamline patient billing processes, reducing the average time to process insurance claims by 10%
- Developed and delivered training materials on patient account management, improving staff proficiency and compliance
Awards
- Patient Account Representative of the Year, awarded by the National Association of Healthcare Revenue Cycle Management (NAHCRM)
- Top Performer Award, consistently exceeding performance targets for patient account collections
- Recognition for Outstanding Customer Service, consistently providing exceptional patient support
- Team Award for Exceptional Patient Satisfaction, recognized for resolving patient account issues promptly and professionally
Certificates
- Certified Patient Account Representative (CPAR)
- Certified Medical Biller (CMB)
- Certified Coding Associate (CCA)
- Certified Professional Coder (CPC)
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How To Write Resume For Patient Account Representative
- Highlight your medical billing and coding expertise, including any certifications or relevant experience.
- Demonstrate your strong customer service skills by providing examples of how you have resolved patient inquiries and maintained satisfaction.
- Quantify your accomplishments whenever possible, using specific metrics to showcase your impact.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the specific role.
Essential Experience Highlights for a Strong Patient Account Representative Resume
- Process patient accounts, ensuring accuracy and timely billing.
- Resolve patient inquiries promptly, maintaining a high level of customer satisfaction.
- Utilize multiple software systems to manage patient accounts and track payments.
- Negotiate payment plans with patients, ensuring timely payment and reducing financial burden.
- Prepare and mail invoices, statements, and other financial documents.
- Process insurance claims and follow up on outstanding payments.
- Apply insurance regulations and guidelines to ensure compliance and optimize reimbursement.
Frequently Asked Questions (FAQ’s) For Patient Account Representative
What are the primary duties of a Patient Account Representative?
Patient Account Representatives are responsible for processing patient accounts, resolving inquiries, negotiating payment plans, preparing financial documents, and ensuring compliance with insurance regulations.
What qualifications are required to become a Patient Account Representative?
Typically, an Associate Degree in Medical Billing and Coding or a related field is required, along with experience in healthcare or customer service.
What skills are essential for success as a Patient Account Representative?
Strong medical billing and coding knowledge, excellent customer service skills, proficiency in using software systems, and the ability to negotiate payment plans are crucial.
What is the job outlook for Patient Account Representatives?
The job outlook for Patient Account Representatives is expected to grow in the coming years due to the increasing demand for healthcare services.
What is the average salary for a Patient Account Representative?
The average salary for a Patient Account Representative varies depending on experience and location, but typically ranges from $35,000 to $60,000 per year.
What are some tips for writing a standout Patient Account Representative resume?
Highlight your relevant skills and experience, quantify your accomplishments, tailor your resume to each job you apply for, and proofread carefully before submitting it.
How can I advance my career as a Patient Account Representative?
Consider obtaining additional certifications, such as the Certified Patient Account Representative (CPAR) credential, and pursuing opportunities for leadership and professional development.