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Jagger Bennett
Patient Services Assistant
Summary
Highly skilled and experienced Patient Services Assistant with a proven track record of providing exceptional support to patients in a fast-paced outpatient clinic. Demonstrated proficiency in patient registration, triage and screening, patient flow management, appointment scheduling, insurance verification, medical records management, and administrative support. Committed to delivering compassionate and efficient care while adhering to HIPAA regulations and industry best practices.
Education
Associate Degree in Health Science
December 2014
Skills
- Patient Registration
- Triage and Screening
- Patient Flow Management
- Appointment Scheduling
- Insurance Verification
- Medical Records Management
Work Experience
Patient Services Assistant
- Managed patient appointments, scheduling and registering new patients, and confirming existing appointments.
- Processed insurance claims, verified eligibility, and assisted patients with financial matters.
- Provided administrative support to the medical team, managing correspondence, data entry, and filing.
- Assisted in the implementation of new patient care protocols.
Patient Services Assistant
- Assisted over 150 patients daily in a fastpaced outpatient clinic, managing patient flow and ensuring timely care.
- Provided excellent customer service, addressing patient concerns and resolving inquiries promptly and effectively.
- Collaborated with medical professionals to gather patient information, prepare samples, and assist with minor procedures.
- Maintained accurate and uptodate patient records, ensuring confidentiality and compliance with HIPAA regulations.
Accomplishments
- Implemented a new patient intake system that streamlined the registration process and reduced wait times by 15%.
- Developed and facilitated patient education workshops on disease management and healthy living, leading to improved patient outcomes.
- Trained new staff on patient care protocols and facilitated smooth onboarding experiences, ensuring quality and compassionate care.
- Identified and resolved patient concerns in a timely manner, maintaining excellent patient relationships and fostering trust.
- Consistently met and exceeded performance goals for patient appointment scheduling and communication, ensuring efficient and accessible care.
Awards
- Received Employee of the Month award for exceptional customer service skills and patient satisfaction.
- Recognized for consistently exceeding patient satisfaction targets and going above and beyond to address their needs.
- Awarded Patient Advocate recognition for actively supporting patients and ensuring their voices are heard.
- Received Team Player award for exceptional collaboration and support to colleagues and other departments.
Certificates
- Certified Patient Services Representative (CPSR)
- Certified Medical Administrative Assistant (CMAA)
- National Patient Registration Specialist (NPRS)
- Patient Access Services Specialist (PASS)
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How To Write Resume For Patient Services Assistant
- Highlight your customer service skills and ability to build rapport with patients.
- Emphasize your experience in managing patient flow and ensuring timely care.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Proofread your resume carefully for any errors in grammar, spelling, or formatting.
Essential Experience Highlights for a Strong Patient Services Assistant Resume
- Provide exceptional customer service, addressing patient concerns and resolving inquiries promptly and effectively.
- Collaborate with medical professionals to gather patient information, prepare samples, and assist with minor procedures.
- Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Manage patient appointments, scheduling and registering new patients, and confirming existing appointments.
- Process insurance claims, verify eligibility, and assist patients with financial matters.
- Provide administrative support to the medical team, managing correspondence, data entry, and filing.
Frequently Asked Questions (FAQ’s) For Patient Services Assistant
What are the key skills required for a Patient Services Assistant?
Key skills for a Patient Services Assistant include excellent communication and interpersonal skills, proficiency in medical terminology and procedures, strong organizational and time management abilities, and a commitment to providing compassionate patient care.
What are the typical job duties of a Patient Services Assistant?
Typical job duties include greeting and registering patients, collecting demographic and insurance information, preparing patients for exams and procedures, assisting with minor medical procedures, and providing general administrative support.
What are the career advancement opportunities for a Patient Services Assistant?
Career advancement opportunities include moving into roles such as Medical Assistant, Patient Care Technician, or Medical Records Clerk.
What is the average salary for a Patient Services Assistant?
The average salary for a Patient Services Assistant varies depending on location, experience, and employer, but typically ranges from $15 to $25 per hour.
What kind of training is required to become a Patient Services Assistant?
Most Patient Services Assistants receive on-the-job training, but some may complete a formal training program through a community college or vocational school.
What are the key qualities of an effective Patient Services Assistant?
Effective Patient Services Assistants are compassionate, empathetic, and have a strong desire to help others. They are also organized, efficient, and able to work well under pressure.