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Felix Foster
PBX Mechanic (Private Branch Exchange Mechanic)
Summary
Highly motivated and accomplished PBX Mechanic with over 10 years of extensive experience in installation, configuration, maintenance, and troubleshooting of PBX systems.
Proven ability to diagnose and resolve complex PBX issues, including hardware and software malfunctions. Successfully upgraded and migrated PBX systems to the latest versions, ensuring seamless transition.
Adept at providing technical support and training to end users on PBX systems. Possess strong knowledge of VoIP technology and have experience in installing and programming auto attendants, voice mail systems, and other PBX features.
Skilled in connecting PBX systems to external devices and have experience in troubleshooting and repairing PBX circuit boards, components, and cabling. Utilize diagnostic tools and software efficiently to identify and resolve PBX issues.
Committed to delivering exceptional customer service and maintaining a high level of professionalism in all interactions.
Education
Bachelor’s Degree in Electrical Engineering or Telecommunications
September 2015
Skills
- PBX Installation
- PBX Maintenance
- PBX Troubleshooting
- PBX Programming
- VoIP Installation
- VoIP Maintenance
Work Experience
PBX Mechanic (Private Branch Exchange Mechanic)
- Installed and programmed auto attendants, voice mail systems, and other PBX features.
- Connected PBX systems to external devices, such as VoIP gateways and paging systems.
- Troubleshooted and repaired PBX circuit boards, components, and cabling.
- Utilized diagnostic tools and software to identify and resolve PBX issues efficiently.
PBX Mechanic (Private Branch Exchange Mechanic)
- Installed, configured, and maintained PBX systems for over 10 years.
- Diagnosed and resolved complex PBX issues, including hardware and software malfunctions.
- Upgraded and migrated PBX systems to the latest versions, ensuring seamless transition.
- Provided technical support and training to end users on PBX systems.
Accomplishments
- Successfully implemented a new PBX system across multiple company locations, reducing call wait times by 20% and improving customer satisfaction.
- Created a custom reporting system to track PBX system performance and identify potential issues, resulting in a 15% reduction in downtime.
- Led a team to upgrade a legacy PBX system to a modern VoIP solution, reducing operating costs by 30%.
- Developed a training program for new PBX technicians, resulting in a 25% increase in firstcall resolution rates.
- Successfully integrated a CRM system with the PBX, enhancing customer communication and streamlining processes.
Awards
- Received the Employee of the Year award for 2022 for exceptional contributions in PBX system maintenance and support.
- Awarded the Technical Excellence Award for consistently achieving high customer satisfaction ratings in PBX system repairs.
- Recognized for Innovation in PBX System Design for developing a costeffective solution to improve system redundancy.
- Received the Quality Service Award for maintaining a 99% customer satisfaction rate in PBX system troubleshooting and support.
Certificates
- Certified VoIP Engineer (CVE)
- Cisco Certified Network Associate (CCNA)
- Mitel Certified Solutions Expert (MCSE)
- Avaya Certified Expert (ACE)
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How To Write Resume For PBX Mechanic (Private Branch Exchange Mechanic)
- Highlight your experience and skills in installing, configuring, and maintaining PBX systems.
- Showcase your expertise in diagnosing and resolving complex PBX issues, including hardware and software malfunctions.
- Emphasize your ability to upgrade and migrate PBX systems to the latest versions, ensuring seamless transition.
- Highlight your customer service skills and your ability to provide technical support and training to end users on PBX systems.
Essential Experience Highlights for a Strong PBX Mechanic (Private Branch Exchange Mechanic) Resume
- Installing, configuring, and maintaining PBX systems
- Diagnosing and resolving complex PBX issues, including hardware and software malfunctions
- Upgrading and migrating PBX systems to the latest versions, ensuring seamless transition
- Providing technical support and training to end users on PBX systems
- Installing and programming auto attendants, voice mail systems, and other PBX features
- Connecting PBX systems to external devices, such as VoIP gateways and paging systems
- Troubleshooted and repaired PBX circuit boards, components, and cabling
Frequently Asked Questions (FAQ’s) For PBX Mechanic (Private Branch Exchange Mechanic)
What are the primary responsibilities of a PBX Mechanic?
PBX Mechanics are responsible for installing, configuring, maintaining, and troubleshooting PBX systems. They also provide technical support and training to end users.
What are the key skills required for a PBX Mechanic?
PBX Mechanics should have a strong understanding of PBX systems, including hardware and software. They should also be proficient in troubleshooting and repairing PBX issues.
What are the career prospects for a PBX Mechanic?
PBX Mechanics can advance their careers by becoming PBX Engineers or PBX Administrators. They can also specialize in a particular area of PBX technology, such as VoIP.
What is the salary range for a PBX Mechanic?
The salary range for a PBX Mechanic can vary depending on experience and location. According to Indeed.com, the average salary for a PBX Mechanic in the United States is around $60,000 per year.
What are the educational requirements for a PBX Mechanic?
PBX Mechanics typically have a high school diploma or equivalent. Some employers may require a post-secondary degree in electrical engineering or a related field.
What are the certifications available for PBX Mechanics?
There are several certifications available for PBX Mechanics, including the Certified PBX Engineer (CPBE) certification from the BICSI organization.