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Eric Henderson
Production Support Supervisor
Summary
Highly accomplished and results-oriented Production Support Supervisor with 10+ years of experience in leading and managing production support teams. Proven ability to implement and manage production systems to ensure operational efficiency and minimize downtime. Expertise in incident management, problem resolution, change management, and capacity planning. Exceptional communication, leadership, and problem-solving skills.
Education
Bachelor’s degree in Computer Science
July 2016
Skills
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- Capacity Planning
- Performance Monitoring
Work Experience
Production Support Supervisor
- Trained and mentored new production support engineers.
- Worked closely with development teams to resolve production issues.
- Managed vendor relationships for production support services.
- Implemented a new incident management system, reducing response time by 30%.
Production Support Supervisor
- Led a team of 10 engineers to implement a new production monitoring system, resulting in a 20% reduction in downtime.
- Developed and implemented process improvements that reduced production cycle time by 15%.
- Managed a production environment of over 1,000 servers, ensuring 99.9% uptime.
- Created and maintained documentation for production processes, ensuring compliance with industry standards.
Accomplishments
- Developed and implemented a standardized operating procedure for incident management, reducing response time by 20%
- Led a team of engineers in troubleshooting and resolving complex production issues, ensuring 99.9% uptime
- Successfully migrated production systems to a new infrastructure, minimizing downtime and ensuring a smooth transition
- Established a knowledge base for production support engineers, reducing onboarding time and improving overall productivity
- Collaborated with development teams to identify and resolve bottlenecks in the production pipeline, improving throughput by 10%
Awards
- Recognized with Excellence Award for consistently exceeding performance targets in production support
- Received Best Supervisor Award for implementing innovative solutions that improved production efficiency by 15%
- Awarded Gold Star for dedication and exceptional leadership in resolving critical production issues
Certificates
- ITIL Foundation
- ITIL Intermediate
- ITIL Expert
- Lean Six Sigma Green Belt
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How To Write Resume For Production Support Supervisor
- Highlight your experience and skills in incident management, problem resolution, and change management.
- Showcase your ability to lead and motivate a team of production support engineers.
- Quantify your accomplishments with specific metrics to demonstrate the impact of your work.
- Demonstrate your understanding of production systems, infrastructure, and best practices.
- Emphasize your ability to work effectively in a fast-paced and demanding environment.
Essential Experience Highlights for a Strong Production Support Supervisor Resume
- Lead and manage a team of production support engineers to ensure the smooth operation and maintenance of production systems.
- Implement and manage production monitoring systems to proactively identify and resolve potential issues before they impact operations.
- Develop and implement process improvements to optimize production efficiency and reduce downtime.
- Manage production environments to ensure high availability, performance, and compliance with industry standards.
- Provide technical support to development teams to resolve production issues and ensure seamless software deployment.
- Establish and maintain relationships with vendors to manage production support services and ensure cost-effectiveness.
Frequently Asked Questions (FAQ’s) For Production Support Supervisor
What are the key responsibilities of a Production Support Supervisor?
Key responsibilities include leading and managing production support teams, implementing and managing production systems, developing and implementing process improvements, managing production environments, providing technical support to development teams, and establishing and maintaining relationships with vendors.
What skills are required to be successful as a Production Support Supervisor?
Required skills include incident management, problem management, change management, service level management, capacity planning, performance monitoring, and leadership.
What are the career prospects for a Production Support Supervisor?
Production Support Supervisors can advance to roles such as Production Manager, IT Manager, or Director of Operations.
How can I become a Production Support Supervisor?
To become a Production Support Supervisor, typically requires a bachelor’s degree in computer science or a related field, along with several years of experience in production support or a related role.
What is the salary range for a Production Support Supervisor?
The salary range for a Production Support Supervisor can vary depending on experience, location, and company size, but typically falls within the range of $70,000 to $120,000 per year.
What are the challenges faced by Production Support Supervisors?
Production Support Supervisors often face challenges such as managing complex production environments, resolving critical incidents under pressure, and working with multiple stakeholders to ensure smooth operations.