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Troy Morgan
Program Technician
Summary
Highly skilled and experienced Program Technician with a proven track record of managing and deploying software and OS updates, troubleshooting and resolving system issues, installing and configuring network switches and routers, developing and implementing scripts to automate routine tasks, monitoring and analyzing system logs, providing end-user technical support and training, and collaborating with developers and engineers to resolve technical issues and improve software performance. Strong understanding of programming languages such as SQL, Java, Python, C++, C#, and JavaScript.
Education
Computer Science
December 2018
Skills
- Structured Query Language (SQL)
- Java
- Python
- C++
- C#
- JavaScript
Work Experience
Program Technician
- Monitored and analyzed system logs, identifying potential issues and preventing downtime
- Provided enduser technical support and training, enhancing user productivity
- Collaborated with developers and engineers to resolve technical issues and improve software performance
- Maintained and updated software documentation, ensuring accurate and uptodate information
Program Technician
- Managed and deployed software and OS updates for 1000+ PCs and servers, ensuring seamless operation
- Troubleshot and resolved system issues remotely, reducing downtime by 30%
- Installed and configured network switches and routers, optimizing network infrastructure
- Developed and implemented scripts to automate routine tasks, saving over 100 hours annually
Accomplishments
- Implemented a new program management system that streamlined project planning, tracking, and reporting, resulting in a 15% reduction in program execution time.
- Developed and delivered a comprehensive training program on program management best practices, positively impacting the technical proficiency of over 50 program technicians.
- Utilized agile methodology to successfully manage multiple concurrent projects, ensuring timely delivery, stakeholder satisfaction, and adherence to quality standards.
- Collaborated with a crossfunctional team to deploy a new software application, reducing program operational costs by 10%.
- Conducted thorough system testing and quality assurance audits, identifying and resolving critical issues that minimized program downtime and ensured reliability.
Awards
- Received the Program Technician of the Year Award for exceptional performance and dedication to the quality of program delivery.
- Recognized with the Customer Service Excellence Award for consistently exceeding customer expectations and resolving complex technical issues.
- Honored with the Team Collaboration Award for contributing effectively to crossfunctional project teams and fostering a collaborative environment.
- Recognized with the Program Management Excellence Award for outstanding leadership, innovation, and contribution to the field.
Certificates
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- AWS Certified Solutions Architect – Associate
- Azure Certified Solutions Architect Expert
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How To Write Resume For Program Technician
Highlight your skills and experience.
Make sure to list all of your relevant skills and experience in your resume, and be sure to quantify your accomplishments whenever possible.Tailor your resume to the job you’re applying for.
Take the time to read the job description carefully and tailor your resume to the specific requirements of the job.Use strong action verbs.
When describing your experience, use strong action verbs that will make your resume stand out. For example, instead of saying “I managed software updates,” say “I managed and deployed software updates for 1,000+ PCs and servers, ensuring seamless operation.”Proofread your resume carefully.
Before you submit your resume, proofread it carefully for any errors. Make sure your grammar and spelling are correct, and that your resume is formatted in a way that is easy to read.
Essential Experience Highlights for a Strong Program Technician Resume
- Managed and deployed software and OS updates for 1,000+ PCs and servers, ensuring seamless operation.
- Troubleshot and resolved system issues remotely, reducing downtime by 30%.
- Installed and configured network switches and routers, optimizing network infrastructure.
- Developed and implemented scripts to automate routine tasks, saving over 100 hours annually.
- Monitored and analyzed system logs, identifying potential issues and preventing downtime.
- Provided end-user technical support and training, enhancing user productivity.
- Collaborated with developers and engineers to resolve technical issues and improve software performance.
Frequently Asked Questions (FAQ’s) For Program Technician
What is a Program Technician?
A Program Technician is responsible for managing and deploying software and OS updates, troubleshooting and resolving system issues, installing and configuring network switches and routers, developing and implementing scripts to automate routine tasks, monitoring and analyzing system logs, providing end-user technical support and training, and collaborating with developers and engineers to resolve technical issues and improve software performance.
What are the qualifications for a Program Technician?
Program Technicians typically have a degree in computer science or a related field, and they must have a strong understanding of programming languages such as SQL, Java, Python, C++, C#, and JavaScript.
What are the responsibilities of a Program Technician?
Program Technicians are responsible for managing and deploying software and OS updates, troubleshooting and resolving system issues, installing and configuring network switches and routers, developing and implementing scripts to automate routine tasks, monitoring and analyzing system logs, providing end-user technical support and training, and collaborating with developers and engineers to resolve technical issues and improve software performance.
What are the skills required for a Program Technician?
Program Technicians must have a strong understanding of programming languages such as SQL, Java, Python, C++, C#, and JavaScript. They must also have experience with managing and deploying software and OS updates, troubleshooting and resolving system issues, installing and configuring network switches and routers, developing and implementing scripts to automate routine tasks, monitoring and analyzing system logs, and providing end-user technical support and training.
What is the salary for a Program Technician?
The salary for a Program Technician varies depending on their experience and location. However, according to Indeed, the average salary for a Program Technician in the United States is $65,000 per year.
What is the job outlook for Program Technicians?
The job outlook for Program Technicians is expected to grow by 10% over the next decade. This growth is due to the increasing demand for qualified IT professionals who can manage and maintain complex computer systems.
What are the benefits of working as a Program Technician?
Program Technicians enjoy a number of benefits, including a competitive salary, excellent benefits, and the opportunity to work with cutting-edge technology.
What are the challenges of working as a Program Technician?
Program Technicians face a number of challenges, including the need to stay up-to-date on the latest technology, the need to work long hours, and the need to deal with demanding customers.