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Referral and Information Aide
Summary
Highly motivated and experienced Referral and Information Aide with a proven track record of providing compassionate and effective support to individuals seeking assistance and information. Skilled in assessing needs, providing referrals to appropriate organizations, and maintaining detailed records for quality assurance. Demonstrated ability to work independently and as part of a team to ensure efficient and effective service delivery.
Expertise in crisis intervention, case management, counseling skills, and trauma-informed care. Committed to promoting diversity and inclusion in service provision. Eager to leverage my experience and skills to make a positive impact on the lives of those in need.
Education
Associate’s or Bachelor’s Degree in related field
March 2018
Skills
- Crisis Intervention
- Case Management
- Counseling Skills
- Resource Management
- Trauma-Informed Care
- Diversity and Inclusion
Work Experience
Referral and Information Aide
- Utilized a variety of communication channels, including phone, email, web chat, and social media
- Developed and implemented strategies to streamline the intake and referral process
- Collaborated with community partners to ensure efficient service delivery
- Provided training and support to staff on best practices in referral and information provision
Referral and Information Aide
- Answered inbound phone calls, emails, and chat requests from individuals seeking information or assistance
- Provided empathetic and courteous responses to individuals experiencing challenging situations
- Assessed needs and referred individuals to appropriate community resources and organizations
- Maintained detailed records of interactions and outcomes for quality assurance purposes
Accomplishments
- Successfully handled over 500 client inquiries per month, providing tailored information and referrals to meet their unique needs.
- Partnered with local organizations to establish a network of resources, ensuring clients received access to essential services.
- Streamlined referral processes, reducing average wait times for clients to receive assistance from 30 minutes to 10 minutes.
- Developed training materials and conducted workshops for staff to enhance referral knowledge and best practices.
- Established a database of community resources, which facilitated efficient access to information for clients and streamlined referrals.
Awards
- Inaugural Employee of the Month Award for exceptional performance in providing comprehensive information and referral services.
- Recognition for developing innovative outreach programs that expanded the reach of referral services to underserved communities.
- Awarded for consistently exceeding customer satisfaction ratings, scoring high in empathy, communication skills, and responsiveness.
- Honored for exceptional crisis management skills, effectively assisting clients in emergency situations and connecting them with appropriate resources.
Certificates
- Certified Information and Referral Specialist (CIRS)
- Certified Suicide Prevention Counselor (CSPC)
- National Certified Counselor (NCC)
- Licensed Clinical Social Worker (LCSW)
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How To Write Resume For Referral and Information Aide
- Quantify your accomplishments and provide specific examples of your impact.
- Highlight your skills and experience in crisis intervention, case management, and counseling.
- Demonstrate your commitment to diversity and inclusion.
- Tailor your resume to each specific job you are applying for.
- Proofread your resume carefully before submitting it.
Essential Experience Highlights for a Strong Referral and Information Aide Resume
- Answer inbound phone calls, emails, and chat requests from individuals seeking information or assistance.
- Provide empathetic and courteous responses to individuals experiencing challenging situations.
- Assess needs and refer individuals to appropriate community resources and organizations.
- Maintain detailed records of interactions and outcomes for quality assurance purposes.
- Collaborate with community partners to ensure efficient service delivery.
- Provide training and support to staff on best practices in referral and information provision.
Frequently Asked Questions (FAQ’s) For Referral and Information Aide
What are the key skills and experience required to be a Referral and Information Aide?
Key skills and experience include strong communication skills, empathy, crisis intervention, case management, counseling skills, resource management, trauma-informed care, and diversity and inclusion.
What are the primary responsibilities of a Referral and Information Aide?
Primary responsibilities include answering phone calls, emails, and chats; providing information and referrals; assessing needs; maintaining records; and collaborating with community partners.
What is the typical work environment for a Referral and Information Aide?
Referral and Information Aides typically work in office settings, often in non-profit organizations or government agencies that provide social services.
What is the career outlook for Referral and Information Aides?
The career outlook is expected to be good, as there is a growing need for social services and support.
What is the average salary for a Referral and Information Aide?
The average salary varies depending on experience, location, and employer, but is typically between \$35,000 and \$55,000 per year.
What are the educational requirements for a Referral and Information Aide?
Most Referral and Information Aides have an associate’s or bachelor’s degree in a related field, such as social work, psychology, or counseling.
What are the advancement opportunities for a Referral and Information Aide?
Advancement opportunities may include promotion to supervisor or manager positions, or specialization in a particular area of social work.