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Finn Nguyen
Registration Representative
Summary
Highly accomplished Registration Representative with a proven track record of exceptional patient service and accurate data management. Expertise in medical insurance verification, patient registration, and electronic health records systems. Committed to providing a seamless and positive patient experience in a fast-paced healthcare environment.
Education
Medical Office Administration
January 2016
Skills
- Database Management
- Windows OS Administration
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Data Entry
- Problem Solving
Work Experience
Registration Representative
- Assisted in maintaining a clean and organized registration area, adhering to confidentiality protocols.
- Collated and maintained patient medical records, ensuring easy accessibility and accuracy.
- Processed patient demographic and insurance information changes promptly, updating records and communicating with providers as needed.
- Collaborated with other departments, such as billing and medical records, to ensure seamless patient care.
Registration Representative
- Assisted over 1000 patients annually with registration and insurance verification procedures, ensuring accurate data entry and timely processing.
- Communicated effectively with patients, handling inquiries, resolving issues, and providing guidance on billing and appointment scheduling.
- Utilized electronic health records (EHR) systems proficiently to manage patient demographics, insurance information, and appointment scheduling.
- Verified patient insurance eligibility and authorization, ensuring proper billing and payment processing.
Accomplishments
- Processed over 500 new registrations in a quarter, exceeding the department average by 20%
- Developed a new onboarding process that reduced registration errors by 15% and improved customer satisfaction
- Collaborated with the marketing team to create a targeted registration campaign that resulted in a 10% increase in new registrations
- Identified and resolved system issues that were causing registration delays, improving the overall customer experience
- Provided exceptional customer service, consistently receiving positive feedback from clients
Awards
- Registration Representative of the Quarter
- Top Performer in New Client Acquisition
- Excellence in Customer Service Award
Certificates
- CPR Certification
- HIPAA Certification
- Medical Assistant Certification
- Microsoft Certified Solutions Expert (MCSE)
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Essential Experience Highlights for a Strong Registration Representative Resume
- Assisted over 1000 patients annually with registration and insurance verification procedures, ensuring accurate data entry and timely processing.
- Communicated effectively with patients, handling inquiries, resolving issues, and providing guidance on billing and appointment scheduling.
- Utilized electronic health records (EHR) systems proficiently to manage patient demographics, insurance information, and appointment scheduling.
- Verified patient insurance eligibility and authorization, ensuring proper billing and payment processing.
- Assisted in maintaining a clean and organized registration area, adhering to confidentiality protocols.
- Collated and maintained patient medical records, ensuring easy accessibility and accuracy.
Frequently Asked Questions (FAQ’s) For Registration Representative
What are the primary responsibilities of a Registration Representative?
Registration Representatives are responsible for registering patients, verifying their insurance information, and collecting payments. They also answer patient questions, schedule appointments, and maintain patient records.
What are the educational requirements for becoming a Registration Representative?
Most Registration Representatives have a high school diploma or equivalent. Some employers may prefer candidates with a degree in Medical Office Administration or a related field.
What are the key skills for a successful Registration Representative?
Successful Registration Representatives have excellent communication and interpersonal skills, as well as strong organizational and time management skills. They are also proficient in using computers and medical software.
What is the average salary for a Registration Representative?
The average salary for a Registration Representative is $35,000 per year.
What is the job outlook for Registration Representatives?
The job outlook for Registration Representatives is expected to grow by 10% over the next ten years.
What are the benefits of working as a Registration Representative?
Benefits of working as a Registration Representative include working in a fast-paced and rewarding environment, helping patients, and making a difference in their lives.