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Steve Coleman
Rental Clerk
Summary
Highly motivated Rental Clerk with a proven track record of 5+ years of experience and expertise in property management, tenant relations, and rent collection. Demonstrated ability to handle a high volume of inquiries and resolve issues promptly and efficiently, ensuring tenant satisfaction and adherence to company standards. Skilled in utilizing property management software, conducting property inspections, and processing rental applications. Committed to providing exceptional customer service and fostering a positive landlord-tenant relationship.
Education
Associate’s degree in Business Administration
September 2016
Skills
- Property Management
- Tenant Screening
- Lease Management
- Rent Collection
- Maintenance Coordination
- Customer Service
Work Experience
Rental Clerk
- Handled lease renewals and modifications, ensuring accurate documentation and legal compliance.
- Provided excellent customer service to tenants, addressing inquiries, resolving concerns, and fostering positive relationships.
- Maintained a clean and organized rental office, ensuring a professional and efficient work environment.
- Utilized property management software to track and manage tenant information, rental payments, and maintenance requests.
Rental Clerk
- Resolved over 50 tenant issues related to maintenance, leasing, and billing monthly.
- Conducted 20+ property inspections per week, ensuring compliance with company standards.
- Processed an average of 100 rental applications per month, including credit checks, reference verifications, and tenant screenings.
- Managed rent collection and enforcement of late fees, resulting in a consistent 99% collection rate.
Accomplishments
- Successfully implemented a new rental management system, streamlining operations and reducing processing time by 20%.
- Developed and implemented a comprehensive training program for new rental agents, resulting in a reduction in support tickets by 35%.
- Negotiated favorable rental rates with vendors, saving the company over $100,000 annually.
- Optimized rental inventory management, increasing availability by 15% and reducing unsold inventory by 25%.
- Established a strong rapport with customers, proactively resolving rental issues and building longterm relationships.
Awards
- Exceptional Customer Service Award for consistently exceeding customer expectations.
- Rental Excellence Award for achieving outstanding operational performance and exceeding rental revenue targets.
- TopPerforming Rental Agent Award for consistently meeting or exceeding key performance indicators.
Certificates
- Certified Property Manager (CPM)
- Certified Rental Housing Manager (CRHM)
- Licensed Real Estate Agent
- National Landlord Association (NLA) Member
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How To Write Resume For Rental Clerk
- Highlight your experience in property management, emphasizing your ability to manage multiple tasks and responsibilities.
- Quantify your accomplishments, using specific numbers and metrics to demonstrate your impact on the company.
- Showcase your customer service skills and ability to build rapport with tenants.
- Emphasize your proficiency in using property management software and your knowledge of relevant laws and regulations.
- Proofread your resume carefully for any errors or inconsistencies.
Essential Experience Highlights for a Strong Rental Clerk Resume
- Resolved tenant issues related to maintenance, leasing, and billing.
- Conducted property inspections to ensure compliance with company standards.
- Processed rental applications, including credit checks, reference verifications, and tenant screenings.
- Managed rent collection and enforced late fees, resulting in a consistent 99% collection rate.
- Handled lease renewals and modifications, ensuring accurate documentation and legal compliance.
- Provided excellent customer service to tenants, addressing inquiries and resolving concerns.
- Maintained a clean and organized rental office.
Frequently Asked Questions (FAQ’s) For Rental Clerk
What are the primary responsibilities of a Rental Clerk?
The primary responsibilities of a Rental Clerk include managing rental properties, processing tenant applications, collecting rent, conducting property inspections, and providing customer service to tenants.
What skills are required to become a Rental Clerk?
To become a Rental Clerk, you will need strong communication, interpersonal, and organizational skills. You should also be proficient in using property management software and have a basic understanding of relevant laws and regulations.
What is the career outlook for Rental Clerks?
The career outlook for Rental Clerks is expected to be positive over the next few years. As the demand for rental housing continues to grow, so too will the need for qualified Rental Clerks.
What is the average salary for a Rental Clerk?
The average salary for a Rental Clerk can vary depending on experience, location, and company size. However, according to Payscale, the average salary for a Rental Clerk in the United States is around $35,000 per year.
What are the benefits of working as a Rental Clerk?
There are many benefits to working as a Rental Clerk, including flexible work hours, the opportunity to work with people, and the chance to make a difference in the community.
What are the challenges of working as a Rental Clerk?
Some of the challenges of working as a Rental Clerk include dealing with difficult tenants, managing multiple properties, and staying up-to-date on relevant laws and regulations.
How can I prepare for a career as a Rental Clerk?
To prepare for a career as a Rental Clerk, you can get involved in property management or customer service roles. You can also take courses in business administration or real estate.
What are some tips for being a successful Rental Clerk?
To be a successful Rental Clerk, you should be organized, efficient, and have strong communication skills. You should also be able to work independently and as part of a team.