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Paul Scott
Select Guest Coordinator
Summary
Highly experienced Select Guest Coordinator with a proven track record of providing exceptional guest service and maintaining operational efficiency in fast-paced hotel environments. Processed over 1,000 guest check-ins and check-outs per month, consistently exceeding accuracy and efficiency standards. Provided outstanding service to over 500 guests per day, resolving inquiries promptly and exceeding expectations. Proven ability to manage room reservations effectively, including assigning rooms, handling cancellations, and coordinating with housekeeping. Successfully up-sold and cross-sold hotel amenities and services to enhance guest satisfaction and generate additional revenue. Maintained a clean and organized reception area, creating a welcoming and professional environment for guests. Assisted with special events and group check-ins, ensuring seamless coordination and high levels of guest satisfaction. Demonstrated proficiency in utilizing hotel management software effectively for managing reservations, guest profiles, and billing. Consistently responded promptly to guest needs and requests, ensuring timely and efficient resolution.
Education
Bachelor of Science in Hospitality Management
March 2016
Skills
- Guest Service Excellence
- Reservation Management
- Concierge Services
- Room Management
- Folio Management
- CRM Management
Work Experience
Select Guest Coordinator
- Maintained a clean and organized reception area, creating a welcoming and professional environment.
- Assisted with special events and group checkins, ensuring seamless coordination and guest satisfaction.
- Utilized hotel management software to manage reservations, guest profiles, and billing.
- Responded promptly to guests needs and requests, ensuring timely and effective resolution.
Select Guest Coordinator
- Processed over 1,000 guest checkins and checkouts per month, maintaining accuracy and efficiency.
- Provided exceptional guest service to over 500 guests per day, resolving inquiries and exceeding expectations.
- Managed room reservations, including assigning rooms, handling cancellations, and coordinating with housekeeping.
- Upsold and crosssold hotel amenities and services to enhance guest satisfaction and generate revenue.
Accomplishments
- Exemplary Member of the Month Award for consistently exceeding quality metrics and resolving guest issues with exceptional customer service.
- Successfully implemented a new guest feedback system, leading to a 15% increase in guest satisfaction ratings.
- Identified operational inefficiencies in guest checkin process and proposed solutions that reduced wait times by 10%.
- Developed and implemented a comprehensive training program for new Select Guest Coordinators, resulting in a 20% improvement in guest service delivery.
- Spearheaded a team to develop a new mobile app for guests, enhancing their checkin and hotel experience.
Awards
- Recognition for exceptional customer service skills in guest satisfaction surveys.
- Award for consistently exceeding performance goals in guest accommodations.
- Recognition for implementing innovative strategies to enhance guest experiences.
- Recognition for resolving complex guest issues with diplomacy and professionalism.
Certificates
- Certified Guest Service Professional (CGSP)
- Certified Hospitality Administrator (CHA)
- Certified Hotel Concierge (CHC)
- Certified Hotel Administrator (CHA)
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How To Write Resume For Select Guest Coordinator
- Highlight your exceptional guest service skills and ability to build rapport with guests.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Showcase your knowledge of hotel operations and procedures, including room management and reservation systems.
- Emphasize your ability to up-sell and cross-sell hotel amenities and services effectively.
- Tailor your resume to each specific job description, highlighting the skills and experience that are most relevant to the role.
Essential Experience Highlights for a Strong Select Guest Coordinator Resume
- Processed guest check-ins and check-outs with accuracy and efficiency.
- Provided exceptional guest service, resolving inquiries and exceeding expectations.
- Managed room reservations, including assigning rooms, handling cancellations, and coordinating with housekeeping.
- Up-sold and cross-sold hotel amenities and services to enhance guest satisfaction and generate revenue.
- Maintained a clean and organized reception area, creating a welcoming and professional environment.
- Assisted with special events and group check-ins, ensuring seamless coordination and guest satisfaction.
- Utilized hotel management software to manage reservations, guest profiles, and billing.
- Responded promptly to guest needs and requests, ensuring timely and effective resolution.
Frequently Asked Questions (FAQ’s) For Select Guest Coordinator
What are the key responsibilities of a Select Guest Coordinator?
The key responsibilities of a Select Guest Coordinator include processing guest check-ins and check-outs, providing exceptional guest service, managing room reservations, up-selling and cross-selling hotel amenities and services, maintaining a clean and organized reception area, assisting with special events and group check-ins, and utilizing hotel management software effectively.
What skills are required to be a successful Select Guest Coordinator?
The skills required to be a successful Select Guest Coordinator include guest service excellence, reservation management, concierge services, room management, folio management, CRM management, and proficiency in hotel management software.
What are the top companies that hire Select Guest Coordinators?
The top companies that hire Select Guest Coordinators include Hyatt Hotels Corporation and Hilton Worldwide.
What is the average salary for a Select Guest Coordinator?
The average salary for a Select Guest Coordinator varies depending on experience, location, and company, but typically ranges from $15 to $25 per hour.
What is the career path for a Select Guest Coordinator?
The career path for a Select Guest Coordinator can lead to roles such as Front Desk Manager, Guest Services Manager, or Hotel Manager.
What are the benefits of working as a Select Guest Coordinator?
The benefits of working as a Select Guest Coordinator include the opportunity to work in a fast-paced and dynamic environment, interact with a variety of people, and make a positive impact on the guest experience.