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Greg Ward
Self Service Laundry and Dry Cleaning Attendant
Summary
Highly motivated and experienced Self-Service Laundry and Dry Cleaning Attendant with a proven track record of providing excellent customer service and maintaining a clean and efficient work environment. Possesses strong knowledge of commercial laundry and dry-cleaning equipment, as well as stain removal techniques. Committed to ensuring customer satisfaction and exceeding expectations.
Education
Associate Degree in Business Administration
July 2019
Skills
- Commercial Laundry Machine Operation
- Dry Cleaning Equipment Maintenance
- Stain Removal Techniques
- Customer Service and Communication
- Time Management and Prioritization
- Attention to Detail and Quality Assurance
Work Experience
Self Service Laundry and Dry Cleaning Attendant
- Provided excellent customer service and resolved any complaints or issues promptly.
- Identified potential machine malfunctions and notified supervisors or maintenance personnel.
- Ensured compliance with all safety regulations and company policies.
- Operated folding machines and assisted customers with folding and packaging their laundry.
Self Service Laundry and Dry Cleaning Attendant
- Assisted customers with machine selection, loading, and detergent selection.
- Processed transactions, issued change, and provided receipts.
- Maintained a clean and organized laundry area, including mopping, vacuuming, and wiping down machines.
- Monitored machines for any issues and took prompt action to resolve them.
Accomplishments
- Introduced a new system to track customer laundry and dry cleaning items, reducing lost or misplaced items by 20%.
- Developed and implemented a training program for new attendants, resulting in a 15% increase in customer satisfaction.
- Established a partnership with a local charity to donate unclaimed laundry items, benefiting the community and reducing waste.
- Optimized the laundry cycle times by 10%, increasing machine availability and reducing customer wait times.
- Implemented a new cleaning and sanitization protocol, ensuring a safe and hygienic environment for customers and employees.
Awards
- Employee of the Month Award for exceptional customer service and dedication to the job.
- Recognition for achieving a 99% customer satisfaction rate.
- Award for developing and implementing an innovative loyalty program.
- Recognition for maintaining a safe and compliant work environment.
Certificates
- Certified Laundry Technician (CLT)
- Certified Dry Cleaner (CDC)
- OSHA Safety Certification
- First Aid and CPR Certification
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How To Write Resume For Self Service Laundry and Dry Cleaning Attendant
- Highlight your customer service skills and ability to resolve issues efficiently.
- Emphasize your knowledge of commercial laundry and dry-cleaning equipment, as well as stain removal techniques.
- Showcase your attention to detail and commitment to maintaining a clean and organized work environment.
- Quantify your accomplishments whenever possible to demonstrate your impact on the business.
Essential Experience Highlights for a Strong Self Service Laundry and Dry Cleaning Attendant Resume
- Assisted customers with selecting the appropriate machines, loading laundry, and choosing the right detergents.
- Processed transactions, issued change, and provided receipts to customers.
- Maintained a clean and organized laundry area by mopping, vacuuming, and wiping down machines.
- Monitored machines for any issues and took prompt action to resolve them.
- Delivered exceptional customer service and resolved any complaints or issues promptly.
- Identified potential machine malfunctions and notified supervisors or maintenance personnel.
- Ensured compliance with all safety regulations and company policies.
Frequently Asked Questions (FAQ’s) For Self Service Laundry and Dry Cleaning Attendant
What are the key skills required for a Self-Service Laundry and Dry Cleaning Attendant?
Strong customer service skills, knowledge of commercial laundry and dry-cleaning equipment, stain removal techniques, attention to detail, and the ability to maintain a clean and organized work environment are all essential skills for this role.
What are the typical duties and responsibilities of a Self-Service Laundry and Dry Cleaning Attendant?
Attendants typically assist customers with using the equipment, process transactions, maintain the cleanliness of the facility, monitor machines for issues, and provide excellent customer service.
What is the career path for a Self-Service Laundry and Dry Cleaning Attendant?
With experience and additional training, attendants can advance to management positions within the laundry and dry-cleaning industry or pursue other customer service-oriented roles.
What are the salary expectations for a Self-Service Laundry and Dry Cleaning Attendant?
Salaries can vary depending on experience, location, and the size of the establishment. However, attendants can typically expect to earn an hourly wage in line with other entry-level customer service positions.
What are the typical working hours for a Self-Service Laundry and Dry Cleaning Attendant?
Attendants typically work part-time or full-time shifts, including weekends and holidays to accommodate customer needs.