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Kendall Hughes
Senior Receptionist
Summary
Highly experienced Senior Receptionist with a proven track record of providing exceptional customer service and managing a team of receptionists. Demonstrated ability to develop and implement training programs, establish and maintain strong relationships with clients and vendors, and create and implement comprehensive reception manuals. Proven expertise in front desk management, customer service, telephone etiquette, appointment scheduling, mail and package handling, and office administration.
Education
Bachelor’s degree in Hospitality Management
November 2016
Skills
- Front Desk Management
- Customer Service
- Telephone Etiquette
- Appointment Scheduling
- Mail and Package Handling
- Office Administration
Work Experience
Senior Receptionist
- Developed and maintained a database of client and vendor information, ensuring accurate and uptodate records.
- Provided exceptional customer service to a high volume of visitors, maintaining a professional and welcoming environment.
- Managed the front desk and reception area, ensuring a clean, organized, and aesthetically pleasing space.
- Answered and routed incoming calls, emails, and correspondence promptly and efficiently.
Senior Receptionist
- Managed a team of 5 receptionists, providing guidance and support to ensure seamless operations.
- Developed and implemented a new reception training program, resulting in a 20% increase in firstcall resolution.
- Established and maintained strong relationships with clients and vendors, fostering positive business connections.
- Created and implemented a comprehensive reception manual, streamlining processes and improving efficiency.
Accomplishments
- Managed front desk operations seamlessly, greeting visitors, screening calls, and providing exceptional customer assistance with a 98% satisfaction rate.
- Successfully implemented a new call routing system that reduced call wait time by 25%, enhancing customer satisfaction.
- Developed and implemented a training program for new receptionists, ensuring they were wellequipped to handle various front desk responsibilities.
- Facilitated complex scheduling and meeting arrangements for executives and visitors, ensuring smooth operations and timely execution.
- Increased office efficiency by 15% through streamlining administrative processes, including mail handling, office supply management, and equipment maintenance.
Awards
- Recognized as Employee of the Month for exceptional customer service and maintaining a positive and professional demeanor.
- Received a Certificate of Excellence for handling highvolume calls and inquiries with efficiency and a friendly disposition.
- Awarded the Gold Star for going above and beyond in resolving customer concerns and maintaining office operations smoothly.
- Nominated for the Customer Service Excellence Award for consistently delivering exceptional support and exceeding expectations.
Certificates
- Certified Professional Receptionist (CPR)
- Certified Customer Service Professional (CCSP)
- Certified Meeting Planner (CMP)
- Certified Administrative Professional (CAP)
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How To Write Resume For Senior Receptionist
- Highlight your customer service skills and experience in your resume
- Showcase your ability to manage a team and develop training programs
- Quantify your accomplishments with specific metrics whenever possible
- Proofread your resume carefully for any errors before submitting it
Essential Experience Highlights for a Strong Senior Receptionist Resume
- Managing a team of receptionists, providing guidance and support to ensure seamless operations
- Developing and implementing a new reception training program, resulting in a 20% increase in first-call resolution
- Establishing and maintaining strong relationships with clients and vendors, fostering positive business connections
- Creating and implementing a comprehensive reception manual, streamlining processes and improving efficiency
- Developing and maintaining a database of client and vendor information, ensuring accurate and up-to-date records
- Providing exceptional customer service to a high volume of visitors, maintaining a professional and welcoming environment
- Managing the front desk and reception area, ensuring a clean, organized, and aesthetically pleasing space
Frequently Asked Questions (FAQ’s) For Senior Receptionist
What are the key skills and qualifications required for a Senior Receptionist?
The key skills and qualifications required for a Senior Receptionist include customer service, front desk management, telephone etiquette, appointment scheduling, mail and package handling, and office administration.
What are the typical responsibilities of a Senior Receptionist?
The typical responsibilities of a Senior Receptionist include managing a team of receptionists, developing and implementing training programs, establishing and maintaining strong relationships with clients and vendors, creating and implementing comprehensive reception manuals, developing and maintaining a database of client and vendor information, providing exceptional customer service to a high volume of visitors, and managing the front desk and reception area.
What are the top companies that hire Senior Receptionists?
The top companies that hire Senior Receptionists include Google, Amazon, Microsoft, Apple, and Facebook.
What is the average salary for a Senior Receptionist?
The average salary for a Senior Receptionist in the United States is $45,000 per year.
What are the career advancement opportunities for a Senior Receptionist?
The career advancement opportunities for a Senior Receptionist include becoming an Executive Assistant, an Office Manager, or a Human Resources Manager.