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Brock Diaz
Spa Manager/Owner and Certified Massage Therapist
Summary
I am a highly skilled and experienced Spa Manager/Owner and Certified Massage Therapist with over 10 years of experience in the spa industry. I have a proven track record of success in managing and supervising a team of massage therapists and spa staff, developing and implementing comprehensive spa treatment menus and service protocols, and establishing and maintaining relationships with key vendors and suppliers. I am also an expert in providing exceptional customer service and resolving client inquiries promptly and effectively. In addition, I am a highly skilled massage therapist with experience in a variety of massage techniques, including Swedish, deep tissue, and sports massage. I am passionate about helping my clients achieve their health and wellness goals.
In my previous role as Spa Manager/Owner, I was responsible for all aspects of the spa’s operation, including staff management, marketing, and financial management. I successfully led the spa to achieve record profits and customer satisfaction ratings. I am confident that I have the skills and experience necessary to be successful in this role.
Education
Bachelor of Science in Massage Therapy
June 2016
Skills
- Spa Management
- Massage Therapy
- Customer Service
- Sales and Marketing
- Financial Management
- Leadership
Work Experience
Spa Manager/Owner and Certified Massage Therapist
- Provided exceptional customer service and resolved client inquiries promptly and effectively.
- Performed advanced massage therapy techniques, including Swedish, deep tissue, and sports massage.
- Assessed clients individual needs and developed customized treatment plans.
- Utilized advanced palpation and assessment skills to identify areas of tension and imbalances.
Spa Manager/Owner and Certified Massage Therapist
- Managed and supervised a team of 15 massage therapists and spa staff.
- Developed and implemented comprehensive spa treatment menus and service protocols.
- Established and maintained relationships with key vendors and suppliers.
- Negotiated and secured advantageous contracts for spa services and supplies.
Accomplishments
- Increased spa revenue by 20% through the implementation of a comprehensive marketing and client retention strategy.
- Successfully managed a team of 15 massage therapists, providing guidance and support to ensure highquality treatments.
- Developed and implemented a unique massage protocol that resulted in a significant increase in client satisfaction and loyalty.
- Successfully partnered with local businesses to create exclusive spa packages and crosspromotional opportunities.
- Trained and mentored new massage therapists, ensuring they met the highest standards of professionalism and treatment quality.
Awards
- Recipient of the Spa Management Excellence Award for outstanding leadership and innovation in the spa industry.
- Recognized as a Top 10 Spa Manager in the region for exceptional customer service and treatment quality.
- Honored with the Massage Therapist of the Year Award for consistently delivering exceptional massage experiences.
- Received the Spa Innovator Award for pioneering the use of cuttingedge spa technologies.
Certificates
- Certified Massage Therapist (CMT)
- National Certification Board for Therapeutic Massage and Bodywork (NCBTMB)
- Associated Bodywork & Massage Professionals (ABMP)
- Spa Management Certification (SMC)
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How To Write Resume For Spa Manager/Owner and Certified Massage Therapist
- 1.
Highlight your skills and experience.
Make sure to list all of your relevant skills and experience in your resume. This includes your experience in spa management, massage therapy, customer service, sales and marketing, financial management, and leadership. - 2.
Use keywords.
When writing your resume, be sure to use keywords that potential employers will be searching for. Some common keywords for spa manager/owner and certified massage therapist jobs include: spa management, massage therapy, customer service, sales and marketing, financial management, leadership, and advanced massage techniques. - 3.
Proofread your resume carefully.
Before you submit your resume, be sure to proofread it carefully for any errors. This includes checking for typos, grammatical errors, and formatting errors. - 4.
Get feedback from others.
Once you have written your resume, ask a friend, family member, or career counselor to review it. They can provide you with feedback on your writing style, formatting, and overall content. - 5.
Tailor your resume to each job you apply for.
When you apply for a job, be sure to tailor your resume to the specific job description. This means highlighting the skills and experience that are most relevant to the job you are applying for.
Essential Experience Highlights for a Strong Spa Manager/Owner and Certified Massage Therapist Resume
- Manage and supervise a team of massage therapists and spa staff.
- Develop and implement comprehensive spa treatment menus and service protocols.
- Establish and maintain relationships with key vendors and suppliers.
- Negotiate and secure advantageous contracts for spa services and supplies.
- Provide exceptional customer service and resolve client inquiries promptly and effectively.
- Perform advanced massage therapy techniques, including Swedish, deep tissue, and sports massage.
- Assess clients individual needs and develop customized treatment plans.
- Utilize advanced palpation and assessment skills to identify areas of tension and imbalances.
Frequently Asked Questions (FAQ’s) For Spa Manager/Owner and Certified Massage Therapist
What are the key skills needed to be a successful spa manager/owner and certified massage therapist?
The key skills needed to be a successful spa manager/owner and certified massage therapist include: spa management, massage therapy, customer service, sales and marketing, financial management, leadership, and advanced massage techniques.
What are the educational requirements for becoming a spa manager/owner and certified massage therapist?
The educational requirements for becoming a spa manager/owner and certified massage therapist vary depending on the state in which you live. However, most states require spa managers/owners to have a high school diploma or equivalent, and massage therapists to have a massage therapy license.
What are the career prospects for spa manager/owners and certified massage therapists?
The career prospects for spa manager/owners and certified massage therapists are excellent. The demand for spa services is growing, and there is a shortage of qualified spa managers/owners and massage therapists. This means that there are many opportunities for advancement in this field.
How much do spa manager/owners and certified massage therapists earn?
The salary for spa manager/owners and certified massage therapists varies depending on their experience, location, and the size of the spa. However, the median salary for spa managers/owners is $56,380 per year, and the median salary for massage therapists is $43,620 per year.
What are the benefits of working as a spa manager/owner or certified massage therapist?
There are many benefits to working as a spa manager/owner or certified massage therapist, including: the opportunity to help people relax and feel better, the opportunity to work in a beautiful and serene environment, and the opportunity to earn a good income.
What are the challenges of working as a spa manager/owner or certified massage therapist?
The challenges of working as a spa manager/owner or certified massage therapist include: the long hours, the physical demands of the job, and the need to deal with difficult customers.
How can I find a job as a spa manager/owner or certified massage therapist?
There are many ways to find a job as a spa manager/owner or certified massage therapist, including: networking, online job boards, and spa industry publications.