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Greg Turner
Student Accounts Manager
Summary
Highly motivated and experienced Student Accounts Manager with a proven track record of success in managing student accounts for over 5,000 students. Expertise in tuition and fees management, student billing and invoicing, payment processing and reconciliation, student account auditing, financial aid processing, and scholarship and grant management. Proficient in developing and implementing new student account policies and procedures. Excellent communication and customer service skills, with a strong ability to resolve inquiries and provide account information promptly. Dedicated to providing superior account management services to students and ensuring compliance with financial regulations.
Education
Bachelor’s Degree
May 2015
Skills
- Tuition and Fees Management
- Student Billing and Invoicing
- Payment Processing and Reconciliation
- Student Account Auditing
- Financial Aid Processing
- Scholarship and Grant Management
Work Experience
Student Accounts Manager
- Reconciled student accounts on a monthly basis, identifying and resolving discrepancies.
- Processed student payments, including tuition, fees, and housing.
- Issued student refunds and processed financial aid disbursements.
- Assisted with the development and implementation of new student account policies and procedures.
Student Accounts Manager
- Managed student accounts for over 5,000 students, ensuring accurate billing and payment processing.
- Developed and implemented a new student account management system, reducing processing time by 25%.
- Provided excellent customer service to students, resolving inquiries and providing account information promptly.
- Worked closely with the Bursars office to ensure compliance with financial regulations and procedures.
Accomplishments
- Streamlined account reconciliation processes, reducing errors by 30% and processing time by 25%
- Implemented a new online payment portal, increasing student payment automation by 40%
- Led a team in revising and updating student account policies, ensuring compliance with regulations
- Developed and implemented training programs to enhance knowledge and skills of accounting staff
- Analyzed and reported on student account trends to identify opportunities for cost savings and operational efficiency
Awards
- Recognized for exceptional contributions to student account management policies and procedures
- Received accolades for outstanding customer service in resolving student account inquiries
- Consistently exceeded performance metrics for accuracy and efficiency in account management
- Recognized for exceptional collaboration and communication skills in resolving complex account issues
Certificates
- Certified Student Accounts Manager (CSAM)
- Advanced Student Financial Services Certification (ASFSC)
- FERPA Privacy Officer Certificate
- National Association of Student Financial Aid Administrators (NASFAA) Membership
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How To Write Resume For Student Accounts Manager
- Highlight your experience in managing a large number of student accounts.
- Quantify your accomplishments, such as reducing processing time by 25%.
- Emphasize your customer service skills and ability to resolve inquiries promptly.
- Demonstrate your knowledge of financial regulations and procedures.
- Showcase your ability to develop and implement new policies and procedures.
Essential Experience Highlights for a Strong Student Accounts Manager Resume
- Managed student accounts for over 5,000 students, ensuring accurate billing and payment processing.
- Developed and implemented a new student account management system, reducing processing time by 25%.
- Provided excellent customer service to students, resolving inquiries and providing account information promptly.
- Worked closely with the Bursars office to ensure compliance with financial regulations and procedures.
- Reconciled student accounts on a monthly basis, identifying and resolving discrepancies.
- Processed student payments, including tuition, fees, and housing.
- Issued student refunds and processed financial aid disbursements.
Frequently Asked Questions (FAQ’s) For Student Accounts Manager
What is the role of a Student Accounts Manager?
A Student Accounts Manager is responsible for managing student accounts, including billing, payment processing, financial aid, and other financial matters.
What are the qualifications for a Student Accounts Manager?
A Bachelor’s Degree in a related field, such as accounting or business, is typically required. Experience in student account management or a related field is also preferred.
What are the key responsibilities of a Student Accounts Manager?
Key responsibilities include managing student accounts, processing payments, resolving inquiries, and ensuring compliance with financial regulations.
What are the benefits of working as a Student Accounts Manager?
Benefits include working in a dynamic and challenging environment, helping students manage their finances, and making a difference in their lives.
What are the challenges of working as a Student Accounts Manager?
Challenges include managing a large number of accounts, dealing with complex financial regulations, and resolving student inquiries promptly.
What are the career opportunities for a Student Accounts Manager?
Career opportunities include advancement to roles such as Bursar or Controller, or moving into related fields such as financial management or accounting.
What is the salary range for a Student Accounts Manager?
The salary range for a Student Accounts Manager varies depending on experience and location, but typically ranges from $40,000 to $70,000 per year.
What is the job outlook for a Student Accounts Manager?
The job outlook for Student Accounts Managers is expected to grow in the coming years, as colleges and universities continue to enroll more students and manage their finances more efficiently.