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Mitch Taylor
Table Games Shift Manager
Summary
Highly motivated and experienced Table Games Shift Manager with a proven track record of success in the casino industry. Expertise in leading and developing teams, managing daily table operations, and ensuring compliance with gaming regulations. Strong customer service and problem-solving skills. Seeking a challenging role where I can contribute my skills and drive operational excellence.
Education
Bachelor’s Degree in Hospitality Management
October 2017
Skills
- Customer Service
- Floor Operations Management
- Gaming Regulations
- Human Resource Management
- Leadership
- Microsoft Office Suite
Work Experience
Table Games Shift Manager
- Utilized surveillance equipment to monitor table activity and identify suspicious behavior
- Collaborated with other casino departments, such as security, cage, and surveillance, to ensure seamless coordination
- Trained and supervised table game supervisors, providing mentorship and guidance
- Developed and implemented operational strategies to improve table game efficiency and profitability
Table Games Shift Manager
- Led a team of 12 table game dealers, providing guidance and support to ensure smooth operations
- Developed and implemented training programs for new dealers, resulting in a 25% increase in dealer proficiency
- Managed daily table operations, including game setup, payouts, and customer service
- Enforced casino regulations and procedures to maintain a safe and compliant gaming environment
Accomplishments
- Developed and implemented a comprehensive training program for new table games dealers, resulting in a 30% increase in dealer proficiency and a significant reduction in errors.
- Led the team in exceeding monthly revenue targets by 5% through strategic pit management and staff motivation.
- Successfully resolved over 90% of customer complaints promptly and effectively, maintaining a high level of guest satisfaction.
- Improved table game profitability by 7% through optimized game mix and player tracking analysis.
- Successfully implemented a new table game layout that reduced game hold by 10% and increased player excitement.
Awards
- Recognized with the Shift Manager of the Quarter award consistently for exceptional leadership, operational excellence, and customer satisfaction.
- Commended by senior management for handling a highprofile incident with professionalism, discretion, and swift resolution.
- Recipient of the Table Games Excellence Award in recognition of outstanding customer service, game knowledge, and operational efficiency.
- Honored with the Leadership in Gaming award for exemplary mentorship and guidance of team members.
Certificates
- Certified Gaming Professional (CGP)
- Certified Gambling Manager (CGM)
- Certified Hospitality Manager (CHM)
- Certified Protection Officer (CPO)
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How To Write Resume For Table Games Shift Manager
- Highlight your leadership and management skills, emphasizing your ability to motivate and develop teams in a fast-paced environment.
- Showcase your expertise in gaming regulations and compliance, demonstrating your commitment to ethical and responsible gaming practices.
- Quantify your accomplishments with specific metrics, such as the percentage increase in dealer proficiency or revenue growth under your management.
- Demonstrate your problem-solving and decision-making abilities by providing examples of how you effectively handled challenging situations or resolved customer complaints.
Essential Experience Highlights for a Strong Table Games Shift Manager Resume
- Supervise and lead a team of table game dealers, providing guidance and support to ensure smooth operations.
- Develop and implement training programs for new dealers, resulting in increased dealer proficiency and efficiency.
- Manage daily table operations, including game setup, payouts, and customer service, to maximize revenue and player satisfaction.
- Enforce casino regulations and procedures to maintain a safe, compliant, and ethical gaming environment.
- Utilize surveillance equipment to monitor table activity and identify suspicious behavior, preventing fraud and protecting the casino’s assets.
- Collaborate with other casino departments, such as security, cage, and surveillance, to ensure seamless coordination and effective communication.
- Train and supervise table game supervisors, providing mentorship and guidance to develop their leadership skills and operational knowledge.
Frequently Asked Questions (FAQ’s) For Table Games Shift Manager
What are the key skills required for a Table Games Shift Manager?
Key skills for a Table Games Shift Manager include leadership, customer service, floor operations management, gaming regulations, human resource management, and proficiency in Microsoft Office Suite.
What are the primary responsibilities of a Table Games Shift Manager?
Primary responsibilities include supervising and leading a team of table game dealers, managing daily table operations, enforcing casino regulations, collaborating with other casino departments, and training and supervising table game supervisors.
What is the career path for a Table Games Shift Manager?
Career advancement opportunities for a Table Games Shift Manager may include promotions to Table Games Supervisor, Casino Manager, or other management positions within the casino industry.
What are the salary expectations for a Table Games Shift Manager?
Salary expectations for a Table Games Shift Manager vary depending on experience, location, and casino size, but typically range from $50,000 to $80,000 per year.
What are the benefits of working as a Table Games Shift Manager?
Benefits of working as a Table Games Shift Manager include competitive salary and benefits, opportunities for career advancement, and the chance to work in a dynamic and exciting environment.
What is the work schedule like for a Table Games Shift Manager?
Table Games Shift Managers typically work rotating shifts, including weekends and holidays, to ensure coverage during peak operating hours.
What are the challenges of being a Table Games Shift Manager?
Challenges faced by Table Games Shift Managers may include managing a large team, handling difficult customers, and ensuring compliance with gaming regulations in a high-pressure environment.
What is the job outlook for Table Games Shift Managers?
The job outlook for Table Games Shift Managers is expected to be positive as the casino industry continues to grow, but competition for positions may be high due to the limited number of openings.