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Wyatt Garcia
Telecommunicator Supervisor
Summary
Experienced Telecommunicator Supervisor with a proven track record of managing teams and handling high-volume emergency calls. Demonstrated ability to develop and implement new protocols, optimize resource allocation, and train and evaluate team members. Proficient in emergency communications, 911 call handling and dispatch, incident management, crisis intervention, and team leadership. Committed to providing high-quality service and ensuring the safety and well-being of the community.
Education
Bachelor’s Degree
October 2015
Skills
- Emergency Communications
- 911 Call Handling and Dispatch
- Telephone and Radio Operations
- Incident Management
- Crisis Intervention
- Team Leadership
Work Experience
Telecommunicator Supervisor
- Trained new Telecommunicators on industry best practices, ensuring adherence to high standards of service.
- Conducted regular performance evaluations and provided feedback to team members to enhance their skills and performance.
- Monitored system performance and identified areas for improvement, leading to increased efficiency and reliability.
- Collaborated with IT staff to ensure optimal functionality and maintenance of communications equipment.
Telecommunicator Supervisor
- Supervised a team of 15 Telecommunicators, providing guidance and support in handling over 10,000 emergency calls monthly.
- Developed and implemented new protocols for emergency call handling, resulting in a 15% reduction in average call response time.
- Utilized advanced dispatching software to optimize resource allocation, ensuring timely dispatch of emergency responders.
- Collaborated with law enforcement and emergency medical services to ensure seamless coordination in emergency situations.
Accomplishments
- Successfully reduced call response time by 15% through implementing a new call screening process.
- Improved telecommunicator performance by 10% through targeted training programs.
- Led the implementation of a new call center management system, resulting in a 20% increase in efficiency.
- Collaborated with IT to develop a custom reporting system that provides realtime insights into call center performance.
- Optimized call routing and distribution to ensure a balanced workload across all team members.
Awards
- National Award for Excellence in Telecommunication Supervision
- Industry Recognition for Outstanding Call Center Performance
- Company Award for Leadership in Telecommunication Management
Certificates
- Emergency Communication Vehicle Technician (ECVT)
- Emergency Medical Dispatch (EMD)
- Fire Service Telecommunicator (FST)
- Law Enforcement Telecommunications Dispatcher (LET)
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How To Write Resume For Telecommunicator Supervisor
- Highlight your experience in handling high-volume emergency calls and managing a team of Telecommunicators.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact on the organization.
- Showcase your skills in developing and implementing new protocols, optimizing resource allocation, and training and evaluating team members.
- Emphasize your commitment to providing high-quality service and ensuring the safety and well-being of the community.
- Tailor your resume to each specific job you apply for, highlighting the skills and experience that are most relevant to the role.
Essential Experience Highlights for a Strong Telecommunicator Supervisor Resume
- Supervised a team of 15 Telecommunicators, providing guidance and support in handling over 10,000 emergency calls monthly.
- Developed and implemented new protocols for emergency call handling, resulting in a 15% reduction in average call response time.
- Utilized advanced dispatching software to optimize resource allocation, ensuring timely dispatch of emergency responders.
- Collaborated with law enforcement and emergency medical services to ensure seamless coordination in emergency situations.
- Trained new Telecommunicators on industry best practices, ensuring adherence to high standards of service.
- Conducted regular performance evaluations and provided feedback to team members to enhance their skills and performance.
- Monitored system performance and identified areas for improvement, leading to increased efficiency and reliability.
- Collaborated with IT staff to ensure optimal functionality and maintenance of communications equipment.
Frequently Asked Questions (FAQ’s) For Telecommunicator Supervisor
What are the key responsibilities of a Telecommunicator Supervisor?
The key responsibilities of a Telecommunicator Supervisor include supervising a team of Telecommunicators, developing and implementing new protocols, optimizing resource allocation, training and evaluating team members, and monitoring system performance.
What skills are necessary to be a successful Telecommunicator Supervisor?
The skills necessary to be a successful Telecommunicator Supervisor include emergency communications, 911 call handling and dispatch, telephone and radio operations, incident management, crisis intervention, team leadership, and training and development.
What are the educational requirements for a Telecommunicator Supervisor?
The educational requirements for a Telecommunicator Supervisor typically include a high school diploma or equivalent, with some positions requiring a Bachelor’s Degree in a related field, such as criminal justice or public safety.
What are the career prospects for a Telecommunicator Supervisor?
The career prospects for a Telecommunicator Supervisor are positive, with the demand for qualified candidates expected to grow in the coming years.
What is the salary range for a Telecommunicator Supervisor?
The salary range for a Telecommunicator Supervisor can vary depending on experience, location, and employer, but the average salary is around $60,000 per year.
What are the benefits of working as a Telecommunicator Supervisor?
The benefits of working as a Telecommunicator Supervisor include a competitive salary, health insurance, paid time off, and the opportunity to make a difference in the community.
What are the challenges of working as a Telecommunicator Supervisor?
The challenges of working as a Telecommunicator Supervisor include dealing with high-stress situations, working long hours, and being on call 24/7.