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Hudson Chapman
Telephone Ad Taker
Summary
Highly experienced Telephone Ad Taker with a proven track record of success in the media and advertising industry. Expertise in answering incoming calls, taking customer orders for print and online advertising, providing excellent customer service, and resolving queries promptly. Proficient in processing and entering ad orders accurately and efficiently, maintaining up-to-date knowledge of advertising rates and specifications, and ensuring compliance with company policies and procedures. Skilled in collaborating effectively with sales and marketing teams, utilizing CRM systems to manage customer accounts, and monitoring ad performance to provide feedback to clients.
Education
Communications
October 2017
Skills
- Effective Communication
- Active Listening
- Persuasion Techniques
- Negotiation Skills
- Time Management
- Customer Service Orientation
Work Experience
Telephone Ad Taker
- Ensured compliance with company policies and procedures.
- Collaborated effectively with sales and marketing teams.
- Utilized CRM systems to manage customer accounts.
- Monitored ad performance and provided feedback to clients.
Telephone Ad Taker
- Answered incoming calls and took customer orders for print and online advertising.
- Provided excellent customer service and resolved queries promptly.
- Processed and entered ad orders accurately and efficiently.
- Maintained uptodate knowledge of advertising rates and specifications.
Accomplishments
- Developed and implemented a new system for tracking ad performance, resulting in a 15% increase in conversion rates.
- Reduced call abandonment rate by 20% through proactive customer engagement and improved call handling techniques.
- Processed over 500 ad requests per hour with 99% accuracy, maintaining a high level of customer satisfaction.
- Consistently exceeded sales targets by 120%, generating significant revenue for the company.
- Established strong relationships with clients, resulting in repeat business and positive testimonials.
Awards
- Employee of the Month for outstanding performance in ad intake and customer service.
- Recognized for excellence in quality assurance and error reduction.
- Awarded for exceptional client relationships and satisfaction.
- Commended for innovative ideas and contributions to process improvement.
Certificates
- Call Center Management Certification (CCMC)
- Certified Sales Associate (CSA)
- Certified Telesales Executive (CTE)
- Certified Customer Service Representative (CCSR)
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How To Write Resume For Telephone Ad Taker
- Highlight your experience in the media and advertising industry.
- Quantify your accomplishments whenever possible.
- Use keywords that are relevant to the job you’re applying for.
- Proofread your resume carefully before submitting it.
Essential Experience Highlights for a Strong Telephone Ad Taker Resume
- Answered incoming calls and took customer orders for print and online advertising.
- Provided excellent customer service and resolved queries promptly.
- Processed and entered ad orders accurately and efficiently.
- Maintained up-to-date knowledge of advertising rates and specifications.
- Ensured compliance with company policies and procedures.
- Collaborated effectively with sales and marketing teams.
- Utilized CRM systems to manage customer accounts.
- Monitored ad performance and provided feedback to clients.
Frequently Asked Questions (FAQ’s) For Telephone Ad Taker
What are the key skills required to be a successful Telephone Ad Taker?
The key skills required to be a successful Telephone Ad Taker include effective communication, active listening, persuasion techniques, negotiation skills, time management, and customer service orientation.
What are the career prospects for Telephone Ad Takers?
With experience, Telephone Ad Takers can advance to positions such as Advertising Sales Representative, Account Manager, or Media Planner.
What is the average salary for Telephone Ad Takers?
The average salary for Telephone Ad Takers varies depending on experience, location, and company size, but typically ranges from $30,000 to $50,000 per year.
What are the benefits of working as a Telephone Ad Taker?
The benefits of working as a Telephone Ad Taker include flexible hours, the opportunity to work from home, and the chance to learn about the advertising industry.
What are the challenges of working as a Telephone Ad Taker?
The challenges of working as a Telephone Ad Taker include dealing with difficult customers, working long hours, and meeting sales targets.
What is the best way to prepare for a job interview for a Telephone Ad Taker position?
The best way to prepare for a job interview for a Telephone Ad Taker position is to practice answering common interview questions, research the company, and dress professionally.
What are the most important qualities for a Telephone Ad Taker?
The most important qualities for a Telephone Ad Taker are strong communication skills, a positive attitude, and the ability to work independently.