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Brogan Williams
Telephone Messenger
Summary
Highly motivated and experienced Telephone Messenger with a proven track record of providing exceptional customer service and maintaining accurate and accessible contact databases. Proficient in inbound and outbound call handling, message taking and delivery, call routing and screening, and CRM software. Proven ability to manage multiple phone lines simultaneously and resolve queries within established SLAs.
Education
Associate’s in Business Administration
September 2017
Skills
- Inbound/Outbound Call Handling
- Telephone Etiquette
- Message Taking and Delivery
- Prioritizing and Managing Multiple Calls
- Call Routing and Screening
- CRM and Call Center Software Proficiency
Work Experience
Telephone Messenger
- Managed multiple phone lines simultaneously, prioritizing calls and quickly resolving queries within established SLAs.
- Actively monitored and recorded all incoming and outgoing calls for quality assurance purposes, identifying areas for improvement.
- Prepared and delivered detailed call reports, providing insights into call volume, duration, and resolutions.
- Collaborated with other departments, such as sales, support, and administration, to ensure a cohesive and effective communication system.
Telephone Messenger
- Maintained and updated an extensive database of over 100,000 contacts, ensuring accuracy and accessibility for outbound and inbound communications.
- Processed an average of 500+ phone calls per day, handling inquiries, providing information, and directing callers to appropriate departments or personnel.
- Assisted with the development and implementation of new telephone systems and communication protocols, ensuring seamless transitions and minimal downtime.
- Provided exceptional customer service over the phone, resolving issues, answering questions, and exceeding caller expectations.
Certificates
- ICSA Telephone Messenger Certification
- Call Center Operations Certification
- Customer Service Excellence Certification
- ITIL Foundation Certification
Languages
- English
- French
- German
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How To Write Resume For Telephone Messenger
- Highlight your exceptional communication and interpersonal skills.
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- Use action verbs and industry-specific keywords to make your resume stand out.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Telephone Messenger Resume
- Maintained and updated an extensive database of over 100,000 contacts, ensuring accuracy and accessibility for outbound and inbound communications.
- Processed an average of 500+ phone calls per day, handling inquiries, providing information, and directing callers to appropriate departments or personnel.
- Assisted with the development and implementation of new telephone systems and communication protocols, ensuring seamless transitions and minimal downtime.
- Provided exceptional customer service over the phone, resolving issues, answering questions, and exceeding caller expectations.
- Managed multiple phone lines simultaneously, prioritizing calls and quickly resolving queries within established SLAs.
- Actively monitored and recorded all incoming and outgoing calls for quality assurance purposes, identifying areas for improvement.
- Prepared and delivered detailed call reports, providing insights into call volume, duration, and resolutions.
Frequently Asked Questions (FAQ’s) For Telephone Messenger
What are the key skills required to be a Telephone Messenger?
Inbound and outbound call handling, telephone etiquette, message taking and delivery, prioritizing and managing multiple calls, call routing and screening, CRM and call center software proficiency.
What are the typical responsibilities of a Telephone Messenger?
Maintaining and updating contact databases, processing phone calls, providing customer service, assisting with the implementation of new telephone systems, monitoring and recording calls, and preparing call reports.
What are the top companies that hire Telephone Messengers?
Google, Microsoft, Amazon, Apple, and IBM.
What is the average salary for a Telephone Messenger?
The average salary for a Telephone Messenger in the United States is around $30,000 per year.
What are the career growth opportunities for a Telephone Messenger?
With experience and additional training, Telephone Messengers can advance to roles such as call center supervisor, customer service manager, or account manager.
What are the challenges faced by Telephone Messengers?
Telephone Messengers often face challenges such as dealing with difficult customers, managing high call volumes, and working in a fast-paced environment.
What are the tips for being a successful Telephone Messenger?
Be friendly and professional, maintain a positive attitude, be organized and efficient, and always seek opportunities to learn and grow.