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Roger Ross
Telephone Surveyor
Summary
Highly experienced Telephone Surveyor with a proven track record of successfully conducting over 1,000 telephone surveys to gather valuable data on customer satisfaction, market research, and public opinion. Proficient in managing a team of telephone surveyors, developing and implementing quality control measures, and utilizing advanced software for survey progress tracking, data management, and report generation. Possesses excellent communication and interviewing skills, ensuring accurate and reliable survey data collection while maintaining confidentiality and privacy.
Education
Bachelor’s Degree in Marketing, Statistics
July 2017
Skills
- Customer Relationship Management (CRM)
- Data Entry
- Database Management
- Excellent Communication Skills
- Follow-Up and Escalation
- Interviewing Techniques
Work Experience
Telephone Surveyor
- Identified and recruited potential survey participants, ensuring a representative sample size.
- Maintained confidentiality and privacy of all survey respondents and data collected.
- Developed and implemented effective questioning techniques to elicit valuable information from respondents.
- Analyzed and interpreted survey results, identifying key trends and patterns to inform decisionmaking.
Telephone Surveyor
- Conducted over 1,000 telephone surveys to gather data on customer satisfaction, market research, and public opinion.
- Managed a team of 5 telephone surveyors, providing guidance and support to ensure accuracy and efficiency.
- Developed and implemented quality control measures to ensure the accuracy and reliability of survey data.
- Utilized advanced software to track survey progress, manage data, and generate reports.
Accomplishments
- Successfully implemented a new survey design, resulting in a significant increase in respondent survey completion rate
- Developed and implemented a training program to improve caller responsiveness and empathy of the team
- Collaborated with researchers to design surveys that effectively gather valuable data for market research
- Utilized strong communication and persuasion skills to effectively engage respondents and obtain accurate and complete information
- Successfully interviewed respondents from diverse backgrounds and demographics, ensuring representative and unbiased data collection
Awards
- Recognition for Outstanding Performance in Achieving Customer Satisfaction Metrics
- Award for Excellence in Data Collection and Analysis
- Recognition for Consistently Exceeding Quality Standards in Telephone Surveying
Certificates
- Certified Market Research Professional (CMRP)
- Certified Telephone Surveyor (CTS)
- ICF Professional Coach Certification
- Six Sigma Green Belt
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How To Write Resume For Telephone Surveyor
- Highlight your experience and skills in conducting telephone surveys, including the number of surveys you’ve completed and the types of data you’ve collected.
- Showcase your ability to manage and motivate a team of telephone surveyors, ensuring accuracy and efficiency.
- Emphasize your expertise in developing and implementing quality control measures to ensure the reliability and validity of survey data.
- Demonstrate your proficiency in using advanced software for survey progress tracking, data management, and report generation.
- Highlight your excellent communication and interviewing skills, which are essential for collecting accurate and complete survey data.
Essential Experience Highlights for a Strong Telephone Surveyor Resume
- Conduct telephone surveys to collect data on customer satisfaction, market research, and public opinion
- Manage a team of telephone surveyors, providing guidance and support to ensure accuracy and efficiency
- Develop and implement quality control measures to ensure the accuracy and reliability of survey data
- Utilize advanced software to track survey progress, manage data, and generate reports
- Identify and recruit potential survey participants, ensuring a representative sample size
- Maintain confidentiality and privacy of all survey respondents and data collected
- Develop and implement effective questioning techniques to elicit valuable information from respondents
Frequently Asked Questions (FAQ’s) For Telephone Surveyor
What is the role of a Telephone Surveyor?
A Telephone Surveyor is responsible for conducting telephone surveys to collect data on customer satisfaction, market research, and public opinion. They play a crucial role in gathering information and insights that help businesses make informed decisions.
What skills are required to be a successful Telephone Surveyor?
To be a successful Telephone Surveyor, strong communication skills, proficiency in interviewing techniques, attention to detail, and the ability to work independently and as part of a team are essential.
How can I prepare for a Telephone Surveyor interview?
To prepare for a Telephone Surveyor interview, practice your communication skills, research the company and the industry, and be prepared to discuss your experience and skills in conducting telephone surveys.
What is the career growth potential for Telephone Surveyors?
Telephone Surveyors can advance to roles such as Survey Manager, Market Research Analyst, or Project Manager. With experience and additional qualifications, they can move into more senior positions within the field of market research.
What are the challenges faced by Telephone Surveyors?
Telephone Surveyors may face challenges such as dealing with uncooperative respondents, maintaining data accuracy, and working within tight deadlines. However, these challenges can also provide opportunities for growth and improvement.
What is the average salary for Telephone Surveyors?
The average salary for Telephone Surveyors varies depending on experience, location, and industry. However, according to the U.S. Bureau of Labor Statistics, the median annual salary for Survey Researchers, which includes Telephone Surveyors, is around $60,000.
What is the job outlook for Telephone Surveyors?
The job outlook for Telephone Surveyors is expected to grow in the coming years due to the increasing demand for market research and customer feedback.