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Jasper Sanders
Telephone Triage Nurse
Summary
A knowledgeable and experienced Telephone Triage Nurse with a proven track record of success in assessing patients’ symptoms, determining the appropriate level of care, and providing clear and concise medical advice. Possesses exceptional communication, problem-solving, and critical thinking skills, honed through daily assessments of over 100 patients via telephone. Proficient in utilizing advanced triage protocols and a comprehensive assessment tool to accurately categorize patients based on their medical history and symptoms. Demonstrates a calm and professional demeanor while handling multiple calls simultaneously in a high-stress environment. Committed to collaborating with physicians and other healthcare providers to ensure continuity of care and seamless transitions of care.
Education
Nursing Degree
January 2019
Skills
- Patient Assessment
- Triage Skills
- Medical Terminology
- Communication Skills
- Problem Solving
- Critical Thinking
Work Experience
Telephone Triage Nurse
- Utilized a comprehensive assessment tool to accurately triage patients based on their symptoms and medical history
- Maintained a calm and professional demeanor while handling multiple calls simultaneously in a highstress environment
- Documented all patient interactions thoroughly and accurately, including assessment findings, interventions, and recommendations
- Facilitated referrals to appropriate healthcare providers, ensuring seamless transitions of care
Telephone Triage Nurse
- Assessed over 100 patients daily via telephone, utilizing critical thinking and advanced triage protocols to determine the appropriate level of care
- Prioritized highacuity cases for immediate medical attention, resulting in a 15% reduction in hospital admissions
- Provided clear and concise medical advice to patients, reducing anxiety and promoting selfcare
- Collaborated with physicians and other healthcare providers to coordinate patient care and ensure continuity
Accomplishments
- Received consistently high patient satisfaction scores for a proactive and empathetic approach to telephone triage.
- Managed a high volume of incoming calls while maintaining accuracy and efficiency, achieving a call resolution rate of over 95%.
- Collaborated with physicians and other healthcare professionals to provide comprehensive triage assessments and ensure appropriate referrals.
- Developed and implemented educational materials for patients and nurses to improve understanding of triage processes.
- Proactively identified and addressed gaps in care, ensuring patients received the necessary support and resources.
Awards
- Recognized by the National Triage Nurse Association for exceptional patient care and dedication to telephone triage.
- Awarded Nurse of the Quarter for implementing innovative triage protocols that improved patient outcomes.
- Recipient of the Excellence in Telehealth award for outstanding contributions to advancing virtual care.
- Recognized for the ability to effectively assess and prioritize patient conditions, resulting in timely interventions.
Certificates
- Certified Telephone Triage Nurse (CTTN)
- Certified Case Manager (CCM)
- Nurse Case Manager (NCM)
- Registered Nurse (RN)
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How To Write Resume For Telephone Triage Nurse
- Quantify your accomplishments by using specific numbers and metrics to demonstrate your impact.
- Showcase your communication and interpersonal skills by highlighting examples of how you effectively interacted with patients.
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- Proofread your resume carefully for any errors, as they can reflect poorly on your attention to detail and professionalism.
Essential Experience Highlights for a Strong Telephone Triage Nurse Resume
- Assess patients’ symptoms over the phone using critical thinking and advanced triage protocols.
- Prioritize high-acuity cases for immediate medical attention.
- Provide clear and concise medical advice to patients, reducing anxiety and promoting self-care.
- Collaborate with physicians and other healthcare providers to coordinate patient care.
- Utilize a comprehensive assessment tool to accurately triage patients based on their symptoms and medical history.
- Maintain a calm and professional demeanor while handling multiple calls simultaneously in a high-stress environment.
- Document all patient interactions thoroughly and accurately, including assessment findings, interventions, and recommendations.
Frequently Asked Questions (FAQ’s) For Telephone Triage Nurse
What is the primary role of a Telephone Triage Nurse?
The primary role of a Telephone Triage Nurse is to assess patients’ symptoms over the phone, determine the appropriate level of care, and provide medical advice.
What are the essential skills required for a Telephone Triage Nurse?
Essential skills for a Telephone Triage Nurse include patient assessment, triage skills, medical terminology, communication skills, problem-solving, and critical thinking.
What are the benefits of Telephone Triage Nursing?
Benefits of Telephone Triage Nursing include flexible work schedules, the ability to work remotely, and the opportunity to make a meaningful impact on patients’ health.
What is the career outlook for Telephone Triage Nurses?
The career outlook for Telephone Triage Nurses is positive, with a projected growth rate of 9% over the next ten years.
What are the challenges faced by Telephone Triage Nurses?
Challenges faced by Telephone Triage Nurses include managing high call volumes, dealing with difficult patients, and making decisions based on limited information.